Beauty Max

+1 301-645-6661

3046 Festival Way, Waldorf, MD 20601 United States of America

Open Today: -

Quick Facts About Beauty Max

Strengths:

1. Variety of products: The store offers a wide variety of products, including bundles, curlers, gels, jewelry, bath products, and more. This gives customers the opportunity to find all their beauty essentials in one place, increasing convenience and customer satisfaction.

2. Organized store layout: Despite the small size of the store, Beauty Max manages to keep a large number of products in a well-organized fashion. This makes it easier for customers to navigate the store and find what they are looking for without feeling overwhelmed.

3. Reasonable pricing: The prices at Beauty Max are similar to other retailers, and they often have sales on certain products, with discounts ranging from 25% to 50% off. This makes their products more affordable for customers and provides an additional incentive to shop at the store.

4. COVID-19 preventive measures: The store requires customers to sanitize their hands upon entering, which shows that they take COVID-19 safety measures seriously. This can provide peace of mind to customers who are concerned about their health and well-being.

5. Friendly and helpful staff: Multiple customers have commented on the good customer service they received at Beauty Max. One customer specifically mentioned a nice lady named Ms. Diane who was very helpful and engaged in a lovely conversation. This positive interaction with staff members can enhance the overall shopping experience for customers.

6. Location in a shopping center: Beauty Max is located in a shopping center, which offers additional convenience for customers. They can easily visit other stores in the same vicinity, such as a pet store, an art store, or restaurants, making it a one-stop destination for various needs.

Weaknesses:

1. Owner's behavior: A customer reported feeling uncomfortable during their visit because the owner followed them and other customers very closely without asking if they needed any assistance. This can create a negative atmosphere and give the impression that the owner does not trust their customers.

2. Lack of knowledge from staff: One customer mentioned that the employee on the floor did not know much about the inventory, and the person running the cash register barely answered any questions. This suggests a lack of product knowledge among the staff, which can hinder the customer's shopping experience and their ability to get the necessary information.

3. Limited customer assistance: Another customer stated that there was only one employee on the floor and that they felt there was no one available to help them. This lack of assistance can lead to frustration, especially for customers who are seeking guidance or recommendations from knowledgeable staff members.

4. Store location: Despite the positive comments about the store's location being in a shopping center, one comment mentioned that the store is tucked away and not easily noticeable. This can result in missed opportunities for attracting new customers who may not be aware of its existence.

5. Mandatory hand sanitizer use: One customer expressed their concerns about the store's policy of mandatory hand sanitizer use. They explained their personal experience of using hand sanitizer causing their hands to itch and peel. Providing an alternative option or offering different types of hand sanitizers could address this concern and avoid potential discomfort for customers.

6. Exchange policy limitations: A customer shared their disappointing experience with the store's exchange policy. Despite being willing to exchange a purchased wig, they were denied the exchange due to sanitation concerns, even though they had not opened the package. This inconsistency in applying the policy and inconvenience for the customer may discourage future visits.

In conclusion, Beauty Max has several strengths such as a wide variety of products, organized store layout, reasonable pricing, COVID-19 preventive measures, friendly staff, and a convenient location. However, there are areas that require improvement, including the owner's behavior, staff knowledge and availability, store location visibility, mandatory hand sanitizer use, and exchange policy limitations. Addressing these weaknesses can elevate the overall shopping experience and increase customer satisfaction at Beauty Max.

Best TL Reviews

During my visit to this store the owner followed me and others very closely without asking if anyone if they needed assistance with finding something. I took my time to see if he was doing this to everyone and he had no remorse for following every single person around in the store. He watched the register very closely and the cashier very closely as well. Here’s my advice: Put security stickers on your products and invest in loss prevention if you want to catch someone stealing from your store. Your products are outdated and you need to keep track of the shelf life for the items you are selling. You need a better variety and you need to learn how to trust your employees and control your own inventory- or else get out of the business.

I wasn't impressed with this store. They only had one employee on the floor and she didn't know much about the inventory. The guy (owner?) running the cash register barely answered any of my questions either.????????

Always have my essentials. I always feel like I'm in the candy store!

Limited selection; no one really there to help someone like me who was sent by a professional.

First time going in today and let me just say it was a very nice experience.

You are required to sanitize your hands when walking into the store which is understandable and they seem like they take pretty good preventative measures for COVID. The aisles are a bit small to walk through when there are multiple people but when I went in it wasn’t very crowded so no problems there.

There was a very nice lady, I believe her name was Ms. Diane, she was very helpful and we had a lovely conversation. The girl at the cash register (I didn’t catch her name) was quiet but still very polite. Overall good customer service.

As for products and pricing, they have a wide variety of products. Plenty of bundles, curlers, gels, jewelry, bath products, etc. The store itself isn’t very big but they manage to keep a lot of products stocked in a very organized fashion. The prices aren’t bad. I compared some of the things there to other retailers and they’re similar but I noticed they were having a lot of sales on certain products, some being 25-50% off.

Lastly the location, which isn’t hard to find, but it is tucked away so that you kind of have to look for it. I have driven past this store so many times and have been oblivious to the fact it was there. But I’m glad I went. It’s nice that it’s in a shopping center where you can also get food, go to the pet store, the art store, etc.

I cannot speak for others but I do believe it’s a nice store and I will be returning.

I found what I was looking for but to enter the store you have to use hand sanitizer. The only objection I have to that it should be optional. The last time I use hand sanitizer going into a store caused my hand to itch and peel. So, I'm leery of using just any type of hand sanitizer. Unless the store change it policy on the hand sanitizer I won't be going back.

I bought a wig from this store that was greatly overpriced but I needed it for a one-time event so it was a quick grab & go. I needed to exchange the wig for something else and they were going to let me exchange it but since the thing I needed to exchange it for was cheaper than the wig they told me I couldn't due to sanitation concerns. The sanitation concerns were valid and there are signs posted but I never opened the package, and if the concern was so great why were they going to let me exchange it. From now on I'll just go to beauty4u 3 minutes down the street. They have a greater selection of products anyway I just so happen to be in the neighborhood.

Great Customer Service! Sales representative greeted every customer

coming through the door. Great sales on

Tea Tree products!!