Pure Nails

+1 317-300-1875

3147 W Smith Valley Rd # C, Greenwood, IN 46142 United States of America

Open Today: -

Quick Facts About Pure Nails

Based on the comments provided, Pure Nails place has several strengths and weaknesses that can be analyzed.

Strengths:

1) Friendly and Welcoming Staff: Multiple comments mention how the staff at Pure Nails place are friendly and welcoming. This creates a positive atmosphere for customers and contributes to a pleasant experience.

2) Clean and Neat Environment: Customers appreciate the cleanliness and neatness of the place. A clean environment is essential for a nail salon to maintain good hygiene and prevent the spread of infections.

3) Time and Attention to Detail: The fact that the salon takes its time in doing the customer's nails and asks for preferences before proceeding showcases their attention to detail. This ensures that the nails are done according to the customer's requirements and preferences.

4) Positive Results: Many customers express satisfaction with how their nails turned out. This indicates that the nail technicians at Pure Nails place are skilled and capable of delivering good results.

5) Ability to Accommodate Friends and Family: The first comment mentions that the customer plans to bring their friends and family along in the future. This indicates that Pure Nails place has the potential to attract a wider customer base through word-of-mouth referrals.

Weaknesses:

1) Inconsistency in Nail Technicians' Skills: The second comment highlights an incident where the customer's nails were not painted correctly, resulting in the need for further fixes. This suggests that there may be inconsistencies in the skills of the nail technicians employed by Pure Nails place.

2) Lack of Refund Policy: The same customer also mentions being denied a refund and facing difficulties in getting their nails fixed elsewhere. This indicates a lack of flexibility in the salon's policies, which can lead to customer dissatisfaction.

3) Limited Availability for Nail Fixes: The customer in the second comment mentions that they were only able to get their nails fixed almost a week after their original session. This suggests that Pure Nails place may have limited availability for addressing customer concerns, which can be frustrating for customers who require immediate fixes.

4) Punctuality Issues: The fourth comment highlights an incident where the customer arrived an hour later than the agreed-upon time, yet the nail technician was still patient and accommodating. While this is positive in terms of customer service, it also raises concerns about punctuality and the salon's ability to manage schedules effectively.

5) Picky Customers May Require Redo: The final comment mentions a customer's experience with the owner patiently redoing their nails when they didn't turn out as expected. While this can be seen as positive customer service, it also suggests that certain customers may require more attention and time, potentially impacting the salon's overall efficiency.

In conclusion, Pure Nails place has strengths in terms of friendly staff, a clean environment, attention to detail, positive results, and the potential for word-of-mouth referrals. However, there are weaknesses in terms of inconsistencies in nail technicians' skills, lack of refund policy, limited availability for nail fixes, punctuality issues, and the potential need for additional time and attention to cater to picky customers. These strengths and weaknesses should be considered when evaluating the overall performance of Pure Nails place.

Best TL Reviews

I wish I could give it more than 5 stars! First of all, the staffs were very friendly and they were very welcoming. The place is clean and neat. They take their time doing my nails and ask first before proceeding with my nails which some nail techs don't do. I loved how my nails turned out! I will definitely be coming back and bring my friends and family along with me. 6 out of 5!

Henry left my nails looking like they were bleeding after painting my nails the wrong color twice. They were supposed to match my toes but came out bright red first then brown after I asked him to repaint them. I paid and left because I was there for 3 hours at that point. I was so unhappy that night that I knew I wanted to go back. They were closed the next day, so I called the following day to have it fixed after work. He said I wouldn’t be able to have it fixed until Tuesday (almost a week after my original session). I asked for a refund instead so I could have my nails fixed sooner and he refused telling me to “call the police” if I wanted to. Henry seemed nice, but after having issues with service I now see what an act he puts on.

All I wanted was them redone or refunded. Now I have to pay twice to have my nails fixed somewhere else.

Update: bank allowed be to dispute charges, so thankfully I am not out of pocket for this mess.

It’s hard to find good nail spots with nice people and good nail work in greenwood but this is the best spot by far! I love how they do my nails and the girls are so nice and funny. Rebecca has been doing mine and she’s great, but everyone else is great too!!

Hannah did an amazing job with my nails even though she was tight on time. I arrived an hour later than the time we agreed on, but she was still so understanding and patient with me. I love how the nails turned out and this was the first time I got nails done too. Overall, a great environment and everyone was so friendly.

Very amazing people and they create amazing conversations. I love their work and they have a very clean and cute environment. Definitely coming back every time I need my nails done!!

I love getting my nails done here super cute and staff is super welcoming

The girls were amazing and generous, the best experience I’ve had, and I’ve had 30 years of my nails done, come here! It was lovely.

The owner is friendly and patience. If you’re a picky person like me you will like her very much. When my nails don’t turn out like how I thought she would patiently redo it for me. She’s very nice.