VIP Wig & Beauty

+1 901-388-2818

2769 Wolf Creek Pkwy, Memphis, TN 38133 United States of America

Open Today: Closed

Quick Facts About VIP Wig & Beauty

Strengths: 1. Wide variety of merchandise: The store offers a lot of great things and has a wide range of merchandise, including popular items like basketball purses, bling face masks, and lace front wigs. This variety can attract customers who are looking for trendy and fashionable items. 2. Fun shopping experience: One customer noted that their first visit to the store was enjoyable and fun. The store has a lot to see and explore, creating a positive shopping experience for customers. 3. Easy exchange policy: A customer mentioned that the store allowed their mother to exchange items even after 7 days. This flexible exchange policy shows that they value customer satisfaction and are willing to accommodate their needs. Weaknesses: 1. Rude and disrespectful behavior: Several customers complained about the rudeness and disrespectful behavior of the employees and managers. One employee swatted at a customer's toddler's hand, while another made fun of a young child's teeth. The employees were also described as following customers around the store, making them feel uncomfortable. 2. Poor customer service: Several customers complained about the poor customer service they received. One customer mentioned how a salesperson walked away from them without assisting them, while another mentioned how a staff member brought the wrong products and treated them rudely when they pointed it out. The lack of attentiveness and willingness to help customers can lead to a negative shopping experience. 3. High prices: One customer commented on the outrageous prices of the products. This can be a deterrent for potential customers who are looking for more affordable options. 4. Questionable product quality: One customer mentioned purchasing a wig that was damaged and not as described. They were initially told it was human hair, but later found out it was a blend. The staff member involved in the exchange process treated the customer poorly and complained about giving them a discount. This raises concerns about the honesty and quality of the products being sold. Overall, VIP Wig & Beauty place has a wide variety of merchandise and offers a fun shopping experience. However, they need to address the rude behavior of their employees, improve their customer service, and ensure product quality and accuracy. They should also consider revising their pricing to make it more competitive in the market. By addressing these weaknesses, the store can enhance customer satisfaction and loyalty.

Best TL Reviews

First of all, one of the employees was swatting at my toddlers hand. I could press charges. Secondly the manager made fun of my son’s teeth. He is 4 and has an enamel deficiency. It was literally the most enraging experience. Never will I ever step foot in there again. Also their prices are outrageous

Don't really have what I was looking for but they were nice enough to let my mom exchange somethings she had held onto for more than 7 days for whatever she needed .

It has a lot of great things. The manager's are horrible!! They follow you around making it extremely uncomfortable to buy from them. Customers must have room to shop freely. Instead of feeling like if you touch anything, the cops will be called in. I understand why they have so much, the store is really crowded because No person wants to be treated like that.

Management/manager's need to improve on people skills.

Take some courses

Was not impressed. I was asking about wigs, the sales person just walked away from me to help someone else. Then she went on to another person after that. I waited to see if she would get to me, when she didn't, I left. They don't have to worry about me ever coming back.

This was my first visit here and it was so much fun. I love the merchandise and they had so much to see. A lot of popular merchandise was in here that I been seeing around town, like the cute basketball purses, bling face masks, and let's not forget the stylist lace fronts. Lovely people own and run this location. I will be back for more merchandise.

If I could give this place 0 stars I would. I don’t know if they realize their rudeness or not but their customers do. I’ve been here a few times & on my last visit I vowed to NEVER go back. Once I found the wig style I was looking for on my own I advised the lady that was trying to assist of the color options I wanted to see. She brought back every color other than the ones I requested. I dismissed it & chose one of the colors that she brought out for me to view. I get home & open the pack to place the unit on a mannequin & to my surprise the wig in the pack was a totally different brand from the packaging. I was pissed because im very familiar with both brands & there’s a huge difference between the two. Either way I’ve never had a pleasant experience at this place. Ladies just get your units, hair products, & accessories elsewhere. No need to deal with rudeness, ill customer service, & bogus products.

Pardon all grammatical errors!

RUDE!! I've already been bothered by the way they watch and follow you around the store! However, today was the last straw!

One of the employees made my 3 year old baby cry! Being a curious 3 year old she picked up a tube of lip gloss and began to open it while I was looking at a product. The employee runs up to her and starts say no no no and taking it out of her hand.

1st I want to say that I am a business owner and that I understand protecting the product. However, there's a way to do things, especially involving a baby. She could have simply said no baby or tapped me and informed me that she had the product. Not you being a stranger running up to a 3 year old baby saying no, no, no with an elevated tone!

I then ask the cashier to speak with the owner or manager. She says why, why, owner not here, what's your problem as if I was bothering her!

I said your attitude is my problem, you all are rude. I'm a customer that has been patronizing your business for years! She then says well you need to watch your baby. I politely told her to keep the products and walked out of the store. Never to return!

While walking out my baby said I never want to come here no more! If a baby feels how unwelcoming they are imagine how they make adults feel

(I'm posting under my husband's name.) I bought a $150 wig from here and it was basically damaged when I got it. Out the box I noticed there were tracks in the top of the wig that had pieces of hair that were an inch long, they looked like the hair had been cut. After a week the ends were so shabby, I took it back up there only to be told it wasn't human hair, but a blend. That's not what I was told when I bought it. The wig lady offered me a discount on a new wig, and today I got it. The whole time I was there picking out a new wig she treated me like crap, complaining about having to give me a discount SHE offered ME. It was embarrassing. She just kept going on and on, taking about the managers and how they wouldn't do this for me. She even said "Sorry, well I'm not sorry because it's not my fault"! She lost a loyal customer by acting like it was my fault they sold a wig under the guise of it being human hair. I've never been treated so badly in my life. She lost a whole lot more money than that little discount. I would have spent way more money there in the future if she weren't such a jerk.