Quick Facts About American Nails Spa
American Nails Spa is a nail salon that has received a mix of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, it is important to analyze these comments.
Starting with the strengths, one customer mentioned that the pedicure they received was amazing and praised the technician's work. This indicates that the salon has skilled technicians who are capable of delivering high-quality services.
Another customer mentioned that they have been going to American Nails for almost 10 years and that they do a great job on their nails. This demonstrates that the salon has built a loyal customer base over the years, indicating that they consistently provide satisfactory services.
Furthermore, several customers appreciated the friendly and kind attitudes of the technicians. They mentioned that the staff was always willing to accommodate them, even if they didn't have an appointment. This suggests that the salon has a customer-oriented approach and values good customer service.
Additionally, customers mentioned that American Nails offers a wide range of colors and nail polishes, including color changing options. This indicates that the salon provides a variety of choices for customers, enabling them to find their desired nail styles.
Turning to the weaknesses, one customer had a poor experience with their manicure and pedicure. They were dissatisfied with the quality of the services they received, mentioning that the manicure was not up to their expectations, and the pedicure was essentially a simple polish change. This suggests that there may be inconsistencies in the quality of services provided by the salon.
Another customer complained about the lack of hygiene and sanitation practices in the salon. They observed that nail tools were not properly sanitized, which can be a major concern for customers who value cleanliness and safety. This indicates a potential weakness in the salon's management of hygiene standards.
Furthermore, a customer mentioned that the employees' children were running around, making the atmosphere less relaxing. This suggests that the salon may not have strict policies or regulations in place to ensure a tranquil and professional environment for customers.
Another weakness that customers highlighted was the salon's persistent attempt to sell additional services, particularly gel polishes. Several customers felt pressured as the staff repeatedly asked them to purchase gel polishes, even after they declined. This indicates a potential weakness in the salon's sales tactics and customer communication.
Another customer expressed disappointment with the longevity of the gel polish they received, as it chipped the next day. This suggests that the salon may not provide durable and long-lasting nail treatments.
Furthermore, one customer mentioned that their nails were uneven and looked awful after getting them done at American Nails. This indicates a possible lack of attention to detail and inconsistency in the quality of nail services provided by the salon.
In conclusion, American Nails Spa has strengths such as skilled technicians, loyal customers, a variety of color options, and friendly staff. However, they also have weaknesses including inconsistencies in service quality, lack of hygiene practices, potentially noisy environments, pushy sales tactics, and less durable nail treatments. It is essential for the salon to address these weaknesses to improve the overall customer experience and satisfaction.
Best TL Reviews
I've been here several times but never had such a poor experience as I did today. I asked for a manicure with no polish and a normal pedicure. The attached photo is my "manicure". The pedicure was essentially a polish change. No file, no toe nail removal/cut, no foot file. My total was $40!! The employees' children were running around and made for anything but relaxing time. There are so few good nail salons in Muncie, add this to the list of places I won't return.
The pedicure was amazing. Wish I'd given him a bigger tip.. I will next time. Such a great job!!
Not worth it. Don’t sanitize nail tools(just used water to rinse them). The lady who did my toes trimmed my nails on the side on the nail bed and ripped out a small bit of nail. Now red and inflamed.
Kept trying to sell me gel after I said “no”. Probably asked me a minimum of 5 times, including the owner. Do not recommend.
I will give it one more attempt, but on this, my first time, I walked in for simple toenail polish (gel), and they look awful, what I could have done at home. I will update this if I go back and things are better...it could have simply just been a one-time thing.
I had went here before and was very happy with my experience decided I would go back and that was a mistake my nails are uneven they look awful and it was very clear I was upset now after paying for them I have to go somewhere else to fix them do not recommend.
I got my nails done with gel polish. They chipped the next day. NOT HAPPY AT ALL.
We have gone to American Nails for close to 10 years. They do a great job on our nails. My grand daughter and I go about every 3 weeks. We love the choice of colors plus they have the color changing nail polishes. They have a very busy business so it is best to make an appointment but they do take walk ins.
Absolutely love going here. The technicians are all so kind, friendly, and they are always willing to take me on even if I didn’t have time to arrange an appointment prior. The quality of my acrylic and dip nails in the past have all been so great that my real nails are so healthy now!
American Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places
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