Quick Facts About Snappy Nail Spa
Snappy Nail Spa has received mixed reviews, with both positive and negative comments highlighting various aspects of their services and customer experience. In assessing the strengths and weaknesses of the salon, it is important to consider these comments and understand the impact they may have on the overall reputation and customer satisfaction.
Starting with the strengths, many customers have praised the work of specific nail technicians, such as Li, Nicole, and V. These technicians are commended for their kindness, thoroughness, and ability to produce long-lasting results. Additionally, positive comments about the salon's energy and friendly staff suggest a welcoming and enjoyable atmosphere.
Cleanliness and sanitary processes are other areas where Snappy Nail Spa seems to excel. Customers have mentioned the cleanliness of the establishment, their comfort in regards to sanitary practices, and the attention paid to detail, which is particularly important in the spa profession. These positive comments reflect the salon's commitment to providing a hygienic environment for their customers.
Availability and promptness of appointments is another strength of Snappy Nail Spa. Several customers have mentioned being able to book appointments easily and get seen right away. This aspect is particularly important in a busy salon, as it allows customers to receive the services they need with minimal waiting time.
However, there are also notable weaknesses mentioned by customers. One recurring concern is the lack of communication and transparency regarding price increases. Some customers have expressed disappointment and frustration at discovering higher prices without prior notice. This lack of communication reflects poorly on the management of the salon, suggesting a potential weakness in customer service and satisfaction.
Another weakness highlighted by a customer is the perception that the salon is being run by workers who may not have the necessary products or authority to provide quality services. This implies a possible lack of oversight or supervision from the owners, Amy and Ken, leading to inconsistencies in service quality and customer experience. Complaints about mishaps during appointments, such as the application of excessive nail polish or incorrect products used, support this concern.
Language barrier issues have also been mentioned as a weakness of Snappy Nail Spa. Some customers have felt excluded or even insulted when staff members conversed in a different language without considering the impact on the clients. This lack of inclusivity and sensitivity can create a negative atmosphere and possibly undermine the trust and comfort that customers seek in a spa environment.
In conclusion, Snappy Nail Spa has several strengths in terms of skilled technicians, cleanliness, and promptness of appointments. However, there are significant weaknesses related to communication, supervision, and inclusivity. Addressing these weaknesses could help the salon improve its overall customer satisfaction and reputation. Measures such as transparent pricing, better oversight of services, and fostering an inclusive and respectful environment would go a long way in enhancing the strengths and mitigating the weaknesses of Snappy Nail Spa.
Best TL Reviews
Li is the BEST!
She is so kind and so thorough- I cannot thank her enough.
If you get the chance to book with her you’ll want to be her client every time!
My first dip powder manicure with Li came out perfect. I did not book with her, but got lucky enough to have her do my nails- she told me all her clients can last up to four weeks… If you get your nails done you know this is nearly impossible!
Low and behold today was my four week and I was so impressed that she was right. Li thank you for your hard work and finesse when it comes to beauty!
Ps- she’s got a “grate” sense of humor if her work isn’t enough! During my deluxe gel pedi, she asked if I wanted the cheese grater… ;-)
This place is going downhill. They raised the price and don't let customers know beforehand. Seems like Amy and Ken just don't care anymore, I think they let the workers try to run it which is horrible. Every time I go in there it seems like a customer is complaining. It's definitely not like it used to be horrible service now. I was just there on Saturday and the person that did my nails didn't even have the correct products to do them and couldn't get a hold of Amy. I don't blame her because she is great and i will miss her doing my nails.
This is the absolute best nail salon I have been to! I definitely recommend anyone to get services here! Nicole and V are the best! Everyone here always brightens up my day the energy is so good at this establishment! Worth every penny!
I have been going to Snappy Nails for years. This last visit did me in. While getting a pedicure I noticed several times the girls would speak in their “Native Language” and laugh at the clients that were being serviced. When I asked the young lady next to me why they were laughing. Her response was it happens every time I am here. I told that that is totally rude and unacceptable. I will not go back. There are plenty of places that can provide the same services and not feel like you never know what they’re saying behind your back.
I called today and was able to get an appt right away. Everyone was very nice. It was very clean. I feel so much better!
Definitely recommend.
Very impressed with my pedicure! The front desk and my nail tech were very friendly and accommodating. I don't personally enjoy pedicures, so cannot speak to the service itself. However, the end results were immaculate and the nails are evenly shaped, which is something I do actually care about. As someone who works in the spa profession, I pay attention to sanitary processes and behaviours, and I felt very comfortable here. Highly recommend.
I’ve been going there on and off since it opened. I live in Deerfield. And it just keeps getting worse. I got acrylic nail fill. And I wanted a little bit of sparkle polish on one finger and on the tips of the others. And she put so much on it never dried. And it’s thick as can be. $40 and I have to go and have this removed and repolished. It just keeps getting worse. And reading the other reviews. I had an appointment and I was not even greeted when I walked in they just looked at me. They don’t talk to you they talk in a different language to each other in a whisper. And nobody’s around. I had to ask who are you talking to. And I never had to wash my hands. That was the first time after they had done the fill.
I always get regular gel polish on my hands and feet whenever I come here and they never disappoint. I haven't gotten a pedicure since before COVID (2020) and it showed. Maggie understood and took her time and scrubbed the heck out of my crusty heels. She even went back in when she wasn't satisfied. Let me tell you my hands and feet look and feel spectacular.
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Snappy Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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