Excell Hair & Nail Salon

+1 505-266-7455

509 San Mateo Blvd NE, Albuquerque, NM 87108 United States of America

Open Today: -

Quick Facts About Excell Hair & Nail Salon

Excell Hair & Nail Salon has received both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the strengths, one recurring theme in the comments is the positive attitude and personality of the nail technicians. Customers mention that they had an enjoyable and fun experience, highlighting the friendly and welcoming environment. The employees build a good rapport with their customers, creating a comfortable atmosphere. This is a crucial strength as it enhances customer satisfaction and makes them want to return to the salon.

Another strength of Excell Hair & Nail Salon is the quality of their work. Several reviews mention that the gel manicures turn out beautifully, and customers are happy with the final result. There are compliments about the artistic skills of the technicians, indicating that they are capable of creating impressive designs. The salon also offers various options for customers to choose from, which adds to the overall satisfaction.

The next strength to consider is the affordability of the services provided. Many customers mention that the prices at Excell Hair & Nail Salon are reasonable, particularly for gel manicures. One customer states that they pay around $25, including tax, for a gel manicure. This price is considered competitive in the industry, and it is attractive to customers who are looking for quality services at a reasonable cost.

Furthermore, customers appreciate the fact that the salon offers options to add designs to their nail treatments, even if there is an additional charge. This shows that the salon is flexible and willing to cater to different preferences, enhancing the overall customer experience.

Moving on to the weaknesses, one clear issue that arises from the comments is the inconsistency in the quality of the nail services. While some customers are satisfied with their nails and commend the gel manicures, others express disappointment with the outcome. Complaints included nails being bumpy, uneven, and gloomy, as well as breakage occurring within a week. Inconsistency in service quality is a significant weakness for Excell Hair & Nail Salon, as it can lead to dissatisfaction and loss of customers.

Additionally, one customer mentioned that the inside of the salon was plain. Although this may not be a significant concern for everyone, it suggests that the salon lacks ambiance and aesthetic appeal. Upgrading the interior design could attract more customers and enhance their overall experience.

Another crucial weakness highlighted by a customer is the perceived unfriendliness of the staff. The comment suggests that the employees made the customer feel uncomfortable and ignored, which is detrimental to the customer experience. Friendliness and good customer service are vital for the success of any salon, and the negative impression created by the staff's behavior is a significant weakness that needs to be addressed.

Finally, there is a comment criticizing the salon for not being inclusive and making the customer feel "white bread". While the specific details are unclear, this comment suggests a lack of inclusivity and diversity in the salon. This weakness can make potential customers feel unwelcome and excluded, resulting in a negative reputation and potential loss of business.

In conclusion, Excell Hair & Nail Salon has several strengths, including friendly and personable technicians, quality work, reasonable prices, and flexibility in options. However, there are several weaknesses to address, such as inconsistency in service quality, plain interior design, perceived unfriendliness of staff, and a lack of inclusivity. By addressing these weaknesses and focusing on improving the customer experience, the salon can further enhance its strengths and attract more satisfied customers.

Best TL Reviews

Wonderful artistic fun nice- I can’t say enough good things about the quality and personality of the nail techs in this shop! A thoroughly enjoyable appointment! I will be back!

I absolutely love this place, but the nails I got didn’t come out as I wanted. They are bumpy uneven, and look gloomy. 2 have broken and it hasn’t been a week. ): . I always come here but this time it wasn’t it.

Love coming over here they do beautiful nails good vibe atmosphere love Sherry‘s work will definitely be back!

I LOOVE LOVE THIS My first time & I fully recommend. They were all so happy and gave a fu*k about your nails.... The vibe as soon as I walked in was exactly what I needed. Beautiful experience. ????????

They work hard and they do a good job and it's a really good price (about $25 which includes tax for gel)... my Gel nails typically lasts me one to two weeks before they start chipping or my cuticles see new growth... they have lots of options to choose from... I typically get designs on my thumbs if I have the extra money it's only $5 extra ...the last time I got my nails done before this time I got a lot of compliments because it was a foil overlay and it was super cute!! Life is too stressful so it's really nice to treat yourself...

I really liked the vibe here and I love the way my gel manicures turn out.

My mom and I went for her birthday today. She loved her french tip gel manicure. Thuy did a good job. I enjoyed the employees that worked there, they were friendly and you could tell they build a good rapport with their customers. The inside is kind of plain but I didnt mind it. Prices arent bad either, it was $30 for a gel manicure.

The people were very unfriendly. Too bad, because they look like they had a lot of potential to be creative. If they only lighting up a bit and didn't make me feel so uncomfortable and ignored. I guess I was to "white bread". Not everyone wants to spend money on WALLS!.