Quick Facts About Lovely Nails & Spas
Lovely Nails & Spas has a mix of strengths and weaknesses, as reflected in the comments provided. In order to provide a detailed analysis, it is important to consider both the positive and negative aspects of the salon.
Starting with the strengths, a recurring theme in the comments is the quality of the nail service provided. Many customers express satisfaction with the work done on their nails, including the ability of the technicians to accommodate specific requests. This suggests that Lovely Nails & Spas has skilled and talented artists who are capable of delivering unique designs and providing personalized services. The fact that one customer mentioned that the salon was able to recreate a design from a picture freehand further demonstrates the level of artistry at the salon.
Additionally, the longevity of the nail services is highlighted as a strength. Several customers mentioned that their nails lasted for a significant period of time, up to three weeks or more, when using gel. This indicates that the salon uses high-quality products and techniques that result in durable nails. This is an important consideration for customers who want their manicures or fillings to last longer without chipping or peeling.
Furthermore, the comments also mention positive experiences with other services offered, such as pedicures and eyebrow waxing. Customers comment on how the pedicures left their feet feeling better and how the eyebrow waxing was excellent. This suggests that the salon provides a range of services that are executed well and leave customers satisfied.
On the other hand, there are several weaknesses that are also mentioned. One major issue that arises is the inconsistency in service quality and customer service. Some customers express frustration with the wait times and lack of communication. One customer arrived for an appointment but a walk-in customer was prioritized, resulting in a 20-minute wait without any communication. Additionally, another customer notes that their pedicure was rushed and not up to the usual standard, as their feet still felt rough afterwards. These experiences indicate a lack of consistency in the level of service provided, which can lead to dissatisfaction among customers.
Another weakness mentioned is the language barrier. One customer notes that only one person at the salon spoke English, which can create difficulties in communication. This may lead to misunderstandings or a lack of clarity regarding the customer's preferences or concerns.
Hygiene and customer comfort are also mentioned as areas of weakness. One customer mentions that their fingers became itchy after getting acrylic nails, suggesting a possible allergic reaction to a product being used. This raises concerns about the salon's adherence to hygiene standards and the potential use of products that may cause discomfort or allergic reactions.
Furthermore, one customer mentions a negative experience with a nail removal. They claim that a salon worker damaged their nails and caused bleeding, and the owner did not address the issue. This highlights a lack of intervention or resolution when customers face problems, which can contribute to a negative overall experience.
In conclusion, Lovely Nails & Spas has several strengths, including skilled artists, long-lasting nail services, and positive experiences with other treatments such as pedicures and eyebrow waxing. However, there are also weaknesses, such as inconsistency in service quality, a language barrier, and potential hygiene and customer comfort issues. Addressing these weaknesses and focusing on improving communication, consistency, and customer satisfaction would be essential for the salon to strengthen its reputation and retain returning customers.
Best TL Reviews
Had appointment but walk-in went ahead of me so I sat in chair for 20 minutes or so but no one spoke to me about it. Finally someone attended to me, only one guy spoke English that I could tell. My pedicure was extremely quick, usually it takes at least 45 minutes, I was done in probably around 20 minutes. Later on that night I felt my feet and they were still rough, not impressed at all, will not go back.
Only place I will go! Scott and his team do a great job. I prefer my nails short and they consistently work with me to get the right length. Each full set or fill last for 3 weeks if not more when using gel which is awesome. Eyebrow waxing is excellent. Pedicures always hit the spot and leave your feet feeling 100% better then when you walked through the door.
The artist here are amazing my daughter showed a pic of the nails she wanted and they did it free handed. Painted by hand.????
I came in for a pedicure and I got the older lady she sat me and soaked my feet in cold water she did not turn the massage on didn’t fix the chair was tugging at my feet instead of telling me what she wanted me to do she put warm towels in my legs without doing a massage she was so busy trying to sit others in the pedicure chairs she skipped a lady waiting for her pedi and passed 3 other people ????????????never coming back
Great service! I like a quick but well done pedicure. Nothing fancy on my part. She did a great job! (Ugh I can't remember her name-sorry). Everyone seemed very engaging with customers! Definitely recommend!
Love this place they always do an awesome job and all so friendly ! But for the last couple of acrylic sets ive gotten my fingers become very itchy i think it can be an allergic reaction to something they are using unfortunately i do not know what it can be. I do not experience no itch on my pedicures so it has to be something they only use for acrylic nails. Hope owner finds a solution and help their returning customers feel more comfortable afterwards!
This was the best experience I every had. for a pedicure. They were professional, courteous, and polite. I would recommend the business.
I always have my nails done un this place! Service is good! Today I went to take off my nails to give myself a break, a lady worker destroyed my nails plus made me blead my little finger nail and she's says is ok, not OK AT ALL. They are terrible and owner was there and Do nothing about it! I do not recommend this place to nobody.
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Lovely Nails & Spas Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 AM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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