Quick Facts About Top Nails
Top Nails place has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, we will consider each comment individually and evaluate the overall feedback.
The first comment highlights several strengths of Top Nails place. It mentions that all the technicians were friendly and spoke perfect English, which is a strength as it helps in efficient communication between customers and the staff. The customer also mentions that they were happy with their manicures and found the prices reasonable, indicating that the services provided are of good quality and value for money. Furthermore, the customer states that they will definitely be back, indicating that they had a positive experience and are likely to become repeat customers.
The second comment, on the other hand, points out a major weakness of Top Nails place. The customer expresses their dissatisfaction with the service and claims that their nails were poorly done, to the extent that they had to get them redone. They also highlight that their cuticles were damaged and they experienced pain. This comment indicates a lack of professionalism and skill in performing nail services, which is a significant weakness for a nail salon.
The third comment further supports the negative sentiment expressed in the second comment. The customer mentions that they had an awkward experience and paid more than expected for a subpar service. They also mention that they left bleeding in several places due to cuticle cutting. Additionally, the comment highlights the lack of English-speaking staff and their unhelpful attitude when it comes to communication, which can be a weakness for customers who prefer a seamless communication experience.
The fourth comment goes back to the positive side, as the customer expresses their love for the service received. They were satisfied with the result of their visit and mention that they would definitely go to Top Nails place again. This positive feedback indicates that the salon has the ability to provide a satisfactory experience to customers, which is a strength.
The fifth comment also highlights a positive experience at Top Nails place. The customer specifically mentions that they had an amazing gel manicure, and that everyone at the salon was friendly. This positive feedback adds to the strength of the salon's ability to provide quality services and a friendly environment.
The sixth comment, however, points out a major weakness of the nail salon. The customer mentions a recent decline in customer service since the new owners took over. They claim that the staff does not care about the customers and rushes through the procedures. This feedback indicates a decline in the overall customer experience, which can be detrimental to the reputation and success of the salon.
The seventh comment offers a different perspective and disagrees with the negative reviews that have been provided. The customer states that they had a great dipping manicure and appreciated the attention to detail. They also compare Top Nails place favorably to another salon, Frisco Nails. This positive feedback contradicts the negative comments and supports the strength of the salon's ability to provide excellent nail services.
Taking into account the comments received, the strengths of Top Nails place can be summarized as follows:
1. Friendly and English-speaking staff: Several customers have praised the friendly and communicative nature of the staff, indicating a strength in interpersonal skills.
2. Good quality services: Positive comments about manicures and gel nails indicate that the salon is capable of delivering satisfactory results to customers.
3. Value for money: Multiple customers have mentioned that the prices at Top Nails place are reasonable, suggesting that the salon provides good value for money.
4. Attention to detail: Positive comments about the attention to detail in manicures indicate a strength in providing meticulous services.
However, the weaknesses of Top Nails place can be summarized as follows:
1. Inconsistent service quality: The second comment highlights poor quality service, indicating a weakness in maintaining consistent standards across the salon.
2. Lack of professionalism: Several comments mention issues with communication barriers, rushed procedures, and cuticle damage, indicating a lack of professionalism and attention to detail.
3. Decline in customer service: The sixth comment suggests a decline in customer service since the change of ownership, which is a weakness that negatively impacts the overall customer experience.
In conclusion, while Top Nails place has some strengths such as friendly staff, good quality services, reasonable prices, and attention to detail, it also has weaknesses including inconsistent service quality, lack of professionalism, and a decline in customer service. By addressing these weaknesses and focusing on their strengths, Top Nails place has the potential to improve its overall customer experience and reputation.
Best TL Reviews
Came here for my daughter’s birthday. I got a regular manicure. She and her sister got gel nails. All the techs were super friendly and spoke perfect English. We are all happy with our manicures, and the prices were reasonable. Will definitely be back!
DO NOT GO HERE. I mean I should’ve walked out without paying. It looks like a CHILD did my nails. Asked them if they were able to do this design, and they said yes. DO NOT GO HERE. I am disgusted. I payed 70 dollars and now I have to go get them redone. My engagement photos will be ruined with how much she damaged my cuticles as well. I am in pain.
I should have just left when I walked in and it was 10 workers, their husbands and children and only me in the shop. I stayed and they cut my cuticles i left bleeding in several places. Only one person speaks english and she acts like its the hugest inconvenience if you need to communicate. Such an awkward experience that i paid way too much for.
lovee!! first time here and they did an amazing job. would definitely go again.
I came to get a gel manicure and they did an amazing job! Everyone was very friendly, and my nails look amazing! Highly recommend.
Dipping power mani, regular pedi. My daughter got a regular many/pedi. Big color selection, staff was nice. Little pricey compared to what I normally pay, but I also knew going in it would mostly likely be more expensive than my salon.
Ever since the company is with
new owners the new people don't care, customers customer service is terrible and all they care about is rushing through the procedure.
Worse pedicure and nail job I've ever had. Sad thing because I've been going there for years
Don’t believe the bad reviews for this location. One of the best dip manicures I have had in a while. Great attention to detail. Maybe not the trendy salon some are looking for, but definitely better than frisco nails.
Place Pictures
Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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