Quick Facts About Wonder Nails & Spa LLC
Wonder Nails & Spa LLC has both strengths and weaknesses based on the comments provided. Let's analyze each aspect:
Strengths:
1. Ease of scheduling: One customer mentioned that scheduling an appointment at Wonder Nails & Spa LLC was easy, indicating that the business has a streamlined process for booking appointments.
2. Polite and attentive staff: Another customer commented that the staff was polite and attentive, creating a positive experience at the salon. This suggests that Wonder Nails & Spa LLC prioritizes customer service.
3. Excellent massage during pedicure: One customer had a positive experience during their pedicure, specifically praising the massage. This indicates that the salon provides quality relaxation services.
4. Efficient service: A customer mentioned that they were in and out of the salon within an hour and a half, highlighting the efficiency of the staff at Wonder Nails & Spa LLC.
5. Still satisfied after 3 weeks: Another customer mentioned that their nails still looked great after almost three weeks, indicating that the salon provides long-lasting results.
Weaknesses:
1. Suboptimal work: One customer mentioned that they had suboptimal work done on both their dip manicure and pedicure during separate visits to Wonder Nails & Spa LLC. This suggests that the salon might have inconsistent quality in their services.
2. Lack of durability: The same customer also mentioned that their dip manicure fell off within four days, contrary to the expected two-week durability. Additionally, another customer mentioned that their pedicure chipped within a week. These experiences highlight potential issues with the longevity of the salon's nail treatments.
3. Rude and unfriendly technicians: One customer strongly criticized the rudeness and unfriendliness of the technicians at Wonder Nails & Spa LLC. This indicates a lack of professionalism and poor customer service.
4. Lack of communication skills: The same customer mentioned that the technicians had poor communication skills, particularly because English is their second language. This can lead to misunderstandings and a lack of clarity in providing services.
5. Overbooking and lack of attention: Several customers mentioned that Wonder Nails & Spa LLC tends to overbook appointments, resulting in rushed and incomplete services. This indicates a lack of attention to detail and potential customer dissatisfaction.
6. Inadequate products and materials: One customer documented their dissatisfaction with the quality of products used by the salon. They mentioned the use of a minimal amount of lotion, lack of cuticle oil or remover, and thinned polish. This suggests that Wonder Nails & Spa LLC may not invest in high-quality products for their services.
7. Charging discrepancies: One customer complained about the inconsistent pricing, stating that their friend was charged $65 for a full set of acrylic nails, while previously it was $50. This indicates a lack of transparency and consistency in pricing.
8. Poor resolution of complaints: Another customer expressed disappointment with the staff's handling of their complaint. They noted that the technician argued with them and provided excuses instead of attempting to fix the issue or offer a refund. This highlights a lack of customer service and conflict resolution skills.
In conclusion, while Wonder Nails & Spa LLC has strengths such as ease of scheduling, polite staff, and efficient service, it also faces significant weaknesses in terms of suboptimal work, lack of durability, rude technicians, overbooking, and poor customer service. Additionally, issues with communication, inadequate products, charging discrepancies, and poor complaint resolution contribute to a negative customer experience.
Best TL Reviews
Normally when I write a review, I write it because of an excellent experience I had at that business. However, I have had sub optimal work done at wonder nails in Beaverdam both times I have visited there. Unfortunately, the dip manicure I had done on a Tuesday was falling off in my hand by Saturday. When I stopped in at 10:00 am on Saturday, they were of course busy… it’s Saturday, that’s normal and I expected that. When I quietly told the staff that I needed my manicure redone because it had fallen off they told me to pick a color. I did that and then waited for a short time. While looking around I realize there were at least five people still waiting for services. At that point I decided I did not have enough time to wait. I quietly asked the woman who did my manicure if it was possible to just have a refund because I realize they are busy and I did not have much time. She referred me to a gentleman and he told me that I could come back another day and they would fix it but they refused to give me a refund of $40 for my manicure that fell off in four days. Four days…dip manicures are supposed to last 2 weeks.
I also had a pedicure there about a year ago that didn’t last a week before it was chipping.
There are other shops in Breaver Dam. Maybe try them instead???
Started off scheduling with ease. When we walked in we were directed to the Polish and right into the pedicure. Handed a menu of options. It was a good experience, I wished it lasted longer. The massage was excellent. When done with Pedi, I was directed to the nail bar where I had my mani. My nails look great. Thank you again Wonder Nails!
I know they have been in business a long time. This 'new' salon looks beautiful but the service is really the worst. I had a pedicure. The owner was taking care of me. He was on Facetime on his phone the whole time. As it ended up I had a chunk taking out of my toe with his clippers. I am diabetic which is why I went to the salon to be extra careful. I had to go to the doctor to be sure I didn't have a problem! It wasn't a small chunk and I limped for days. They should ata least 'look' at what they are doing and not be on the phone Facetime with someone. Othertimes I have to agree that there is no conversation or friendliness. English is a second language for them but try! Their children also work there (now grown) They can speak clearly, They just don't. I also agree on the wait time and over booking. That one will start your proceedure and someone else will finish. What is that!! I'm not ever going back nor is my friend I normally meet up with. I wish I didn't have to give this review.
The service and experience was wonderful. Everyone very polite and attentive, my nails still look great and it's been almost 3 weeks.
My mom and I both got our nails done for my sister wedding this weekend! We had the best experience. I got acrylic nails and my mom got dip, we also got pedicures. We were in and out in an hour and a half. Highly recommend!!!
STAY away!!!
I am not new to manicures. In fact I have one every couple of weeks.
How do I describe the experience I had…technicians are VERY VERY RUDE AND UNFRIENDLY. The actual service lasted less then 10 mins!
*She used the ridiculously smallest dollop of lotion. It was not moisturizing at all and she rubbed it in so fast. What ever minuscule amount of lotion had "0" effect in softening my hands. I asked for more lotion and it was clearly an inconvenience to her..
* Check out my cuticles in the photos I attached. They do not use a cuticle oil or remover.
*Then I chose my polish from what they had to offer. When she applied it I could see it was thinned with something. Within a day it had chipped.
NO CUSTOMER SERVICE!
When I complained about the quality of my service at the register; that my middle finger had sharp edges and showed her had her look at how horrible my cuticles looked she only had EXCUSES. "My nails were too short...I would bleed". I think if she had any interest in maintaining customers she would have actually not argued with me but she would have tried to fix whatever I was not satisfied with. She never offered to try to fix my nails, which is really what I wanted! I should have insisted but did not want to cause a commotion. Plus she was too busy on her mobile phone. I was just an inconvenience to her. The worst part is it was early afternoon. There were no other clients waiting. No need to be in a hurry and treat me with such disrespect.
It was an $18 rip off and BEWARE they automatically include a tip. They must know their customers leave without wanting to give extra penny in gratuity to their technicians.
It left me with such feelings of regret that I didn't ask for my money back.
Signed,
DMWTS
Terrible work done here! My friend got a full set of acrylic nails and they ended up crooked, and they charged her $65 when last time it was $50! They are super judgmental as well! I do not recommend this place!!
Absolutely love my nails crystal is a true vip
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Wonder Nails & Spa LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
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