Quick Facts About Red Nails & Spa
Red Nails & Spa is a salon with a mix of positive and negative comments from customers. To thoroughly analyze its strengths and weaknesses, we will consider the comments provided and divide them into relevant categories: staff and service quality, customer service, pricing, and cleanliness.
1. Staff and Service Quality:
Overall, the comments regarding the staff and service quality at Red Nails & Spa are mixed. Some customers have praised the salon, particularly mentioning the nail technician named David, stating that he is efficient and provides good work. This indicates that there are skilled technicians working at the salon who are capable of providing satisfactory service.
Contrastingly, several customers have expressed disappointment with the service quality they received. One customer reported getting cuts and experiencing pain after the technician rushed through their pedicure. Another customer indicated that the young male technician was unprofessional and lacked social skills. Additionally, there were complaints about a technician drilling off gel polish instead of soaking it off, leading to damaged nails, and attempts to use a "cheese grater" on feet, which is not a standard practice.
Strength: The salon has skilled technicians who are capable of providing efficient and good-quality service, as mentioned by a satisfied customer.
Weakness: There have been multiple instances of poor service quality, such as rushing through procedures, lack of professionalism, and not following standard practices, resulting in customer dissatisfaction and even physical pain.
2. Customer Service:
The comments regarding customer service at Red Nails & Spa demonstrate both positive and negative experiences. Some customers mentioned that the staff was polite and reasonable, while others expressed disappointment, citing instances of disrespect, being yelled at, and not being listened to.
Strength: Historically, the salon has had polite and reasonable staff members, as mentioned by a long-time customer.
Weakness: There have been multiple instances of disrespectful behavior towards customers, such as being yelled at and not being listened to when expressing concerns.
3. Pricing:
One customer mentioned that the salon changed its pricing policy for the worse during the pandemic. However, no specific details were provided, making it difficult to gauge the extent of the issue. Another customer expressed concern about a decline in customer service, potentially connected to pricing changes.
Weakness: There is a lack of transparency and specific information regarding pricing changes, making it challenging to assess the impact on customer satisfaction.
4. Cleanliness:
Several customers expressed concerns about the cleanliness of Red Nails & Spa. One customer referred to the salon as "nasty" and planned to report it to the health department. Another customer mentioned unhygienic practices, such as using a "cheese grater" on their feet.
Weakness: The salon has faced accusations of unsanitary practices, potentially affecting the health and well-being of customers, and tarnishing the salon's reputation.
Overall, Red Nails & Spa has demonstrated both strengths and weaknesses based on the customer comments provided. Positive feedback about efficient and skilled technicians, as well as polite staff members, indicates that the salon has the potential to provide satisfactory service. However, issues related to service quality, customer service, pricing changes, and cleanliness pose significant weaknesses that need to be addressed in order to improve customer satisfaction and the salon's reputation.
Best TL Reviews
I love this Salon. Nail tech david great! always Efficient & Good work!
Worse place ever the guy rush did my toes and cut me multiple places. Got up this morning with my feet hurting and swollen multiple places.and he cut so deep in to one of my big toes. I told him don’t pull the skin off but he did. I don’t recommend at all.
Had been going for over Ten years always polite & reasonable in town. During pandemic they did change lots of policy for worse but with pricing and manners which as carried over two years later with steady decline in customer service no care/ respect for certain people. Saddens me
The young guy is very unprofessional and shouldn’t work with people in my honest opinion…he didn’t want another person doing a nail design…he couldn’t do it himself , so I asked if someone else could..he was like, “She’s busy” as if I wasn’t willing to wait. Of course he wouldn’t know since he didn’t think customer service was important enough to know to ask. I didn’t really want a sticker on my nails as an alternative….. To add insult to injury he cut my nails fast without asking what shape I’d like them. I don’t like them straight across….Then when I pointed out that my nails weren’t clean that I needed to wash them (he didn’t even soak them…) he told me to leave. I didn’t have a problem with that. Had he have some form of social skills…he might actually do an AVERAGE job , but he needs some type of deliverance. Jesus take the wheel.
Do not do business with this nail salon I made an appointment for my daughter’s prom grooming for 12 came in at 10:30 and the nail tech Kevin was not in I was told to wait upon his arrival, another lady came behind me, and was seen first I asked calmly why was she seen prior I was told she made an appointment and I replied so did I but ok go ahead, then I asked the other lady tech can someone do my daughters pedicure and eyebrows because Kevin don’t do those services another tech would have to anyway I was yelled at like I’m a child, telling me walk ins will be seen before me and that I will wait til 12! So I immediately called another shop and was seen right away! I called back to speak with a manager so they can address my concerns still got yelled at once again instead of them listening for understanding! My power is in my money so I will not be doing business with someone treat me with disrespect
Depends on what tech you get, but this last time I had one that was rushing to get me done so they can get to next customer and drilled off my gel rather than soaking it off ruining my naturally long beautiful nails. They are all paper thin and broke down below the finger. It's painful. As well they are always trying to use the cheese grater on my feet.
Rude staff. Basic to adequate work, dependingonwho you get. Tried them a few times and it didn't get better.
Worst place you can even go too ..riude nasty customer service and I’m sanitary I’m definitely calling the health department !!! Wish I could rate it negative 0
Red Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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