Quick Facts About Star's Nails
Strengths:
1. Friendly and personalized customer service: Several customers mentioned that the owner knew most of the customers by name and greeted them when they walked in. This shows that the staff at Star's Nails place prioritize building relationships with their customers and creating a welcoming atmosphere.
2. Positive experiences with specific nail technicians: Some customers had positive experiences with specific nail technicians, praising their skills and attention to detail. This indicates that there are skilled professionals working at Star's Nails place who can provide high-quality nail services.
3. Good job on nails: Multiple customers commented that their nails were done beautifully and that they always received stunning results. This suggests that the nail technicians at Star's Nails place have the ability to create aesthetically pleasing nail designs.
4. Accommodating last-minute appointments: One customer mentioned that Star's Nails place took them and their partner in last minute for a wedding. This demonstrates that the salon is able to accommodate customers' needs even with short notice.
Weaknesses:
1. Lack of attention to detail and rushing: One customer complained that their gel manicure was rushed, with the technician neglecting to properly care for the cuticles and skin around the nails. This suggests that some technicians at Star's Nails place may not prioritize thoroughness and attention to detail.
2. Inconsistent quality of service: While some customers had positive experiences at Star's Nails place, others had negative experiences. Comments regarding acrylic application, skipping important steps, and rough handling of cuticles indicate a lack of consistency in the quality of service provided.
3. Subpar cleanliness and hygiene: One customer mentioned that the salon's floor was dirty, and another expressed concerns about hygiene. This indicates that Star's Nails place may not maintain a high standard of cleanliness, which can be detrimental to customer satisfaction and overall reputation.
4. Lack of resolution for issues: One customer expressed disappointment with how the salon handled their nail breakage issues and the lack of compensation or solutions offered. This suggests that Star's Nails place may not effectively address customer concerns or provide satisfactory resolutions when problems arise.
5. Negative experiences with certain staff members: Several comments mentioned negative experiences specifically with the owner's wife, citing unfriendliness, lack of skills, and a poor overall quality of work. This indicates that there may be inconsistencies in the skills and professionalism of the staff members at Star's Nails place.
In conclusion, while there are strengths such as friendly customer service and positive experiences with certain nail technicians, Star's Nails place also faces weaknesses such as inconsistency in service quality, lack of attention to detail, subpar cleanliness, and inadequate issue resolution. These weaknesses may impact overall customer satisfaction and reputation of the salon.
Best TL Reviews
They pushed me off on a worker who’s not licensed she had no idea how to lay acrylic! I’m in shambles!!!
CONTINUING- so yesterday I decided to go back here I decided to go back because the owner Nick asked me if I would give them a second chance which I said to him I absolutely would because I understood that things happen! Got off of work went back at this time I had taken all of my nails off because every week that I get my nails done there every two weeks since I started going to them at least three of my nails break in a two week time Spand! I had effectively communicated that with the owner and they rendered no retroactive in incentive or any sort of service detail or gratuity of any sort they don’t say you know what your nail broke after two days I won’t charge you for that one! I still was patient I still respected their business practices!
BOOM Walked in there the wife said to me that she’s upset with me because I left a review that was not good and I didn’t take it down! My question to her was did you deserve the review???? Remind you the husband asked me last time I was there a week ago can you take the review down the fact that you guys ruined my nails and offered no rectified solutions is wild ! Long story short I will never go back here for my nails it used to be owned by other people and it was really such a great salon I don’t like to kick small businesses backs in Because I can understand that it’s hard to recover from that but businesses like this need to do better I will never go back long story short I found a nail salon across the street in the same plaza as ShopRite and I do a beautiful job would absolutely recommend! All because of Nick‘s wife and his ego they lost a customer who spends good money!
DO NOT GO HERE! No idea how this place has 4 starts you walk in and it just looks like its trash everywhere. I went to this place as it was recommended to me by one of my friends. I love to get my nails down and I like to try cute fun design. I always show pictures and my designs are very simple. I got the owners wife she was not friendly she skipped steps like putting on a under coat or top coat. She made my simple nail idea look like a two year old draw it. She files off my cuticles and was very rough almost broke skin and with in a few days half of my nails are now cracking and breaking on my NAIL BED! SERIOUSLY NO REASON FOR THIS PLACE TO BE 4 STARS. The owner is friendly person but quality of work is so terrible.. this is the kind of place where you could catch a nasty infection
First time there.
They were friendly and did a great job.
I noticed the owner knew most of the customers by name. And greeted them when they walked in. Too many times this does not happen...not even a hello.
Big big pet peeve of mine. Here you get the opposite. ????????????
I'll be back, and will recommend.
Worst gel manicure I’ve ever gotten. The guy doing my nails didn’t care at all - he didn’t do anything to my cuticles, didn’t trim the skin around my nails, and rushed painting them. The entire “prep” phase before painting my nails took 5 minutes! He hardly filed them, too. The salon’s floor was dirty and the decor was messy; it looked like it needed a deep clean all around. I don’t normally leave bad reviews, but I wish I had went elsewhere.
I love this place... I get my nails done here every 2-3 weeks. The owner is an awesome guy he did my nails a couple times. It feels like therapy every time. I was afraid to go with Johnny one of the other nail technicians but I love how he works too. I am very picky about who does my pedicure but gave Sonia a try and have zero complaints. They put a liner in the water for hygiene, that's a plus! Over all it's a great experience. Very pleased!!
I was in the area for a wedding and they took me and my partner in last minute. Everything was really good but I especially enjoyed my pedicure!!!! Much needed.
They did my nails beautifully and this was my first going to them and I would go back there again!
They always do an absolutely stunning job on my nails. They are so sweet and always give the best service
Place Pictures
Star's Nails Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
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| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
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