Heide's African Braiding Shop

+1 727-865-8918

1081 62nd Ave S, St. Petersburg, FL 33705 United States of America

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Quick Facts About Heide's African Braiding Shop

Strengths:

1. Quality of work: The majority of the comments mention that the hairstylists at Heide's African Braiding Shop do an amazing job and provide beautiful hair braiding styles. They are praised for their ability to fulfill specific requests and deliver excellent results.

2. Efficiency and time management: Several comments mention that the hairstylists work quickly and efficiently. Customers appreciate not having to spend excessive amounts of time in the salon.

3. Friendly and accommodating staff: Many customers mention the friendly and kind demeanor of the staff at Heide's African Braiding Shop. They appreciate feeling welcomed and comfortable during their salon visit. The fact that the hairstylists are on time for appointments is also seen as a positive aspect.

4. Accessibility and responsiveness: Customers note that the salon answers all phone calls, even when they are busy. This level of responsiveness is seen as a strength since it allows customers to easily reach out and schedule appointments or address any concerns.

5. Affordable pricing: Although not explicitly mentioned in the comments, the fact that the salon does not overcharge for their services can be considered a strength, attracting customers who are looking for quality braiding at a reasonable price.

Weaknesses:

1. Lack of cleanliness and organization: The comments highlight several issues in terms of cleanliness and organization. The front desk is described as messy, and the hairstyles on the walls are said to be outdated. Customers also mention that the salon is in need of an upgrade and renovation, suggesting that the overall ambiance may be lacking.

2. Poor customer service and communication: A few comments express dissatisfaction with the customer service at Heide's African Braiding Shop. One customer mentions the need for higher standards in the industry, suggesting that the salon falls short in terms of customer service. Another customer complains about being rushed and arriving at a locked salon despite being in communication with the stylist.

3. Discomfort and tight braiding: One comment mentions that the braids were done too tightly, causing discomfort. Another comment suggests that the edges were done too thin, necessitating a redo after a short period. This indicates a potential lack of attention to the customer's comfort and hair health.

4. Language barrier: One comment mentions that the staff at Heide's African Braiding Shop consists of a non-English speaking group of people. This could present a communication challenge for customers who do not speak the staff's language, potentially leading to misunderstandings or difficulties in conveying preferences or concerns.

In conclusion, Heide's African Braiding Shop has several strengths, including the quality of their work, efficiency, friendly staff, responsiveness, and affordability. However, they also have weaknesses related to cleanliness, organization, customer service, and communication. Addressing these weaknesses will be crucial for improving the overall customer experience and ensuring continued success for the salon.

Best TL Reviews

Dior did my hair in knotless box braids to my hips with curls at the ends ... she likes to multi-task such as eating and constantly on the phone... however she does an amazing job... also she works quickly... the Stylist was kind... the owner offered me homemade donuts that morning for breakfast... I wasn't hungry for donuts at 8 am... I brought my child they didn't like it... however, he stayed... the restroom ok... the front desk was messy... they do answer all calls no matter if they are all busy which is nice to know... the hairstyles on the walls were outdated... the salon needs an upgrade and renovation. Other than that, I highly recommend anyone who wants to look like a Nubian queen in waiting call for an appointment and you won't regret it.

My first time going to this salon and my experience was awesome. The ladies were very friendly and the service was beyond great. I would totally recommend for your natural hair do. I love the twist I received and they were done exactly as I asked.

They do beautiful work and fast!!!! I will definitely go back!!!

Wife drove over 30 minutes to get her hair braided just for the lady to have the doors locked. Literally texted at 2:11 PM wife arrived around 2:30 PM. She literally rushed us to get there just to have the doors locked. Gotta do better. Open sign was on but lights where off. I dont recommend just off that alone.

My appointment was at 9am and the ladies was on time. Also I has two ladies working on my hair so that I didn't have to be there all day. FYI they braid very tightly.

They got me out of there in 5 hrs. I got small twists. My edges were done to thin now I need to get them done over it only been two three weeks. That's why minus one star. Overall they're great people.

Poor customer service....we need someone in this industry to set higher standards in the braiding industry, so they can step up their game...they are good at getting you in, after that, good luck.....they also have the nerve to ask people randomly for the money upfront before services are rendered, not sure how they determine who they should ask versus not......???? non English speaking group of people.....

Great ???? ???? ???? I've been coming to Heidi for years and my whole family comes as well. She does the best work and makes sure your comfortable and have the best style.