Natural Nails

+1 734-477-9922

Arlington Square Retail Shopping Center, 3378 Washtenaw Ave, Ann Arbor, MI 48104 United States of America

Open Today: -

Quick Facts About Natural Nails

Natural Nails place has received a mix of positive and negative comments from customers. The strengths and weaknesses of the salon can be identified through these comments.

One of the strengths of Natural Nails place is the friendly and knowledgeable staff. Multiple customers have mentioned that the staff is super friendly and knows what they're doing. This can create a positive and welcoming atmosphere for customers, making them feel comfortable and satisfied with the service they receive.

Another strength mentioned is the cleanliness of the salon. Customers appreciate that everything is clean and organized, which is an important aspect for a nail salon. A clean environment can contribute to a sense of hygiene and professionalism, and it can also make customers feel more at ease during their visit.

Reasonable pricing is also identified as a strength. Customers have mentioned that the prices at Natural Nails place are reasonable, which can attract more customers and make the salon accessible to a wider range of individuals. Affordable services can encourage customer loyalty and repeat visits.

The inclusion of additional services, such as massages during manicures, is also mentioned as a strength. Commenters appreciate the extra pampering and relaxation that comes with the service. These additional touches can enhance the overall experience for customers and make them feel valued and well taken care of.

However, there are also weaknesses that have been pointed out by customers. One recurring complaint is the quality of service. Some customers have expressed dissatisfaction with the service they received, mentioning issues such as incorrect procedures, lack of attention to detail, and even causing pain during their visit. These negative experiences can impact customer satisfaction and result in lost business.

Another weakness highlighted is the inconsistency in pricing and services provided. One customer mentioned being charged more than expected for a pedicure and fill, which can be frustrating for customers who are looking for transparent and consistent pricing. Another customer mentioned receiving subpar work during a nail fill, with uneven nails and dips. Inconsistency in the quality of services can tarnish the salon's reputation and deter customers from returning.

The negative waxing experience described by one customer also highlights a weakness in the salon's waxing services. Burns and unsanitary practices, such as dipping the same stick multiple times in the wax, can cause discomfort and potentially harm the customers. This negative experience can not only result in a loss of waxing customers but also damage the overall reputation of the salon.

Overall, Natural Nails place has strengths such as friendly staff, cleanliness, reasonable pricing, and additional services. However, weaknesses in service quality, inconsistency in pricing and services, and negative experiences with waxing services can impact customer satisfaction and loyalty. Addressing these weaknesses and improving the overall customer experience can help the salon attract and retain more customers in the future.

Best TL Reviews

My nails looks so beautiful ???? they are super friendly and know what they’re doing! Everything is so clean and the price is very reasonable. He gives my legs and arms a massage, love it! Will be coming here from now on :)

A clean and organized nail salon with lots of finger nail polish and ivy growing everywhere, but the service was not the highlight of my visit. Instead of a total Pink and White fill Tommy cut my old white in half, filled in the white, and called it a day. Oh, and hurt me...I cried...with his Power Ranger drill. No, I asked him to trim my nails with a nail cutter, not that wicked tool. See pictures. The pedicure wasn’t a party either. Tommy, look at my toes before working on them. And silly me paid and tipped! Run from this place fast.

I went in there for a pedicure and a fill in. I usually get a powder pink but he said he couldn't do that so I opted for a shellac color. no way was a pedicure $35 and he didn't even use scrub on my feet he just washed it and painted my nails. when I went to get my nails filled in as he was Drilling some of my nail broke off so he had to redo two nails half of my fingers have dips in them and they are not totally smooth. when I went to pay he said I did hard work so I'll charge you $50 I paid $95 for a pedicure and a fill. I will not be going to this place again.

I just left the salon and had to leave a raving review. This was my 1st time there and he did such a great job. I was on my way home and had some time to spare so I stopped in and they got me in immediately, which is nice as a walk in customer. He took my old dip off and cleaned up my nails for me. The new color is a light pink with sparkles. While we chatted, he learned I'm a teacher and use my hands all day so we talked about lenght, cleaning stuff, and all things that will help, or hurt, my nails. It was so nice to talk about that and feel important and not just someone paying money for nails.i didn't feel rushed at all. I love them and I absolutely will be back to get them redone.

I came in on August 22nd to get my eyebrows done for my wedding. She burnt underneath both of my eyebrow skins where I was in pain for a week and yes even on my wedding day. The makeup artist had to use color correction so you couldn't see the burn in pictures. I had my friend go in there for me today because I work during there business hours and I don't know when I would be able to next.

My friend said the lady told her "she can come to show me" and my friend proceeded to show her multiple pictures of my burns. She said she needed to see the receipt and my friend provided the transaction receipt to her. The lady didn't apologize and just said I needed to come in. I will definitely be going in next chance I get.

She also used the same stick to keep dipping in the wax. At other places, I have noticed they do not do that. Just wanted to throw that out there too.

Here are my embarrassing pictures that I had for my wedding rehearsal, morning of wedding, and it started to get better on my honeymoon.

I will not be coming back here and I really discourage anyone to come here for waxing.

I love going here! Lena is an artist. I just ask her to pick a design for me and she never disappoints!

Everytime they do my nails I love it!!! The lady is so incredibly nice. I never feel rushed when she does my nails, but she still gets them done quickly. Everything is priced reasonably. I will be going back!

Very nice workers. Was done within an hour and my acrylics are very nice! Would recommend. Kind of quiet environment but calming. Not overpriced either. Definately worth it.