Quick Facts About 96 Nail's
96 Nail's place has both strengths and weaknesses based on the comments provided. In terms of strengths, many customers appreciate the friendly and welcoming atmosphere created by the owner, Kim. One customer even describes being treated like family, which speaks to the positive relationships built with customers. Additionally, Kim's mother is praised for giving the best pedicures, indicating that there is expertise and skill within the salon.
Another strength mentioned is the speed and efficiency of the staff. One customer was pleased with the quick service and recommended the salon based on this aspect. This suggests that customers can expect their appointments to be completed in a timely manner.
However, there are several weaknesses that have been highlighted by customers. One of the main issues mentioned is poor customer service. Some customers describe experiencing rude and unprofessional behavior from the staff. They allege that the staff gossips about customers in their native language, which can make customers feel uncomfortable and disrespected. This negative customer service experience seems to be a recurring problem mentioned in the comments.
Another weakness mentioned is a lack of transparency with pricing. Some customers claimed that they were not given accurate details about pricing and felt that they were charged higher prices without justification. This lack of transparency can create a sense of distrust between the salon and its customers.
The condition of the salon is also criticized by some customers. They mention that the manicure area is disorganized and appears to lack experience. Additionally, the condition of some of the tubs is described as unacceptable. These comments suggest that the overall cleanliness and professionalism of the salon could be improved.
Some customers also had negative experiences with the quality of the services provided. One customer mentioned that their manicure was done poorly, resulting in peeling nails and hangnails. Another customer complained about the nail polish being messy and chipping after just one day. These comments indicate that there may be inconsistencies in the quality of the services provided by the salon.
In summary, 96 Nail's place has strengths such as a welcoming atmosphere, skilled staff, and efficient service. However, weaknesses include poor customer service, lack of transparency with pricing, disorganized salon conditions, and issues with the quality of services provided. These weaknesses can impact the overall customer experience and may need to be addressed to improve customer satisfaction.
Best TL Reviews
7 years I’ve been a customer. It took me 15yrs off trial and word with other places, but Kim always does me right. Treats me like family and her mom gives the BEST pedicures. I’ll be a customer until she decides to close shop.
WORST!!!!!!!!!
Don’t waste your money!!!!!!!.. customer service very bad.. that lady was so rude. They just make prices go higher for no reason... They will also gossip you with their own language..The worst i have ever experienced. If you love yourself don’t go to that horrible place.. I regret giving them my money. Very unprofessional. Again i repeat don’t go there!!!! Thank me later!!!!
I usually come to this place because it’s close by but I just won’t anymore because the customer service is bad, they be giving you attitude for no reason, they tell you a price & then they switch it higher & don’t even give you details. Last time I went & she burn my eyebrow & didn’t even gave me a discount. If you’re going to not do your job right, then at least don’t charge the regular price. Like I said the price went up as well after she told me less. Or could be the way they speak. I hate it there now.
There were a lot of employees standing around on their phone. The manicure area was TORE UP. UNORGANIZED, , LACK OF EXPERIENCE AND THE CONDITION OF SOME OF THE TUBS WAS UNACCEPTABLE
I have been going here since 2013 n Kim is amazing. I lived in Lynnwood and traveled all the way to Tacoma just to get my nails done. I now live in yelm n still travel to her. Her n her staff are friendly and very concerned about making their customers happy. She's got a great sense of humor. I can honestly say I have been getting my nails done for a little over 15 years and I've never built a friendship with my nail tech till I came to 96th nails. I LOVE LOVE LOVE 96th nails. If she was to ever shut down I'd pay her to come to my house to do my nails ???????? ????????
This people are so rude and very nasty, the two Chinese lady’s do a lot of backbiting to customers, they talk so dirty towards customers with there language, Been on google translate and for sure they don’t respect their customers at all, slpppy job and full of disrespect to people
LOVEEE MY SETT???? good service and are quick at their job ! Definitely recommend!
Pricing is not transparent. Manicure was horrible. Came in with healthy cuticles and NO hangnails. The day after, all of my fingers had hangnails and were peeling. The nail polish was all over my fingers and then chipped after a day.
Place Pictures
96 Nail's Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 07:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
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Location
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