Deluxe Nails & Spa

+1 734-582-4150

1464 S Sheldon Rd, Plymouth, MI 48170 United States of America

Open Today: -

Quick Facts About Deluxe Nails & Spa

Deluxe Nails & Spa is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praised the salon for its talented staff and friendly service, others have expressed dissatisfaction with the quality of their services and the unprofessional behavior of some of the staff members.

One recurring complaint is the lack of attention to detail and poor communication. One customer mentioned that they had to remind the technician twice to apply acrylic on their big toes, and even then, the technician seemed irritated. This suggests a lack of focus and professionalism on the part of the staff, as well as a failure to listen to customer requests. Additionally, another customer mentioned that their nails had paint on their skin and uneven edges, which shows a lack of precision and skill in the application process.

Another weakness of Deluxe Nails & Spa is the apparent lack of training and consistency among the staff. While some customers praised specific staff members for their excellent work, others mentioned having a negative experience with different staff members. This suggests that the quality of the service may vary depending on the staff member performing it. This inconsistency can be frustrating for customers who expect a certain level of quality regardless of who is performing the service.

Furthermore, some customers mentioned that the salon lacked proper customer service when addressing their concerns. One customer mentioned being told that they couldn't get a refund, despite being unhappy with the service. Another customer had a nail pop off just four days after getting their nails done, which is indicative of poor application or low-quality materials being used. In both of these instances, it appears that the salon did not take responsibility for the unsatisfactory outcome and did not provide a satisfactory solution for the customers.

On the other hand, Deluxe Nails & Spa does have some strengths according to positive reviews. Many customers praised the salon for its friendly and nice staff. Some mentioned that they have been going to the salon repeatedly because of the pleasant experience they have had with the staff. This indicates that there is potential for good customer service and a positive atmosphere at the salon.

Additionally, customers have mentioned that they were happy with the work of specific staff members, such as Billy and Lexi. This suggests that there are talented individuals at the salon who can provide quality services. The customers praised these staff members for their attention to detail, gentleness, and skill. It's possible that these individuals are the exception rather than the rule, but their positive reviews suggest that the salon has the potential to provide good services.

In conclusion, Deluxe Nails & Spa has received both positive and negative feedback from customers. While some customers have had positive experiences and praised the friendly staff and talented nail artists, others have expressed dissatisfaction with the lack of attention to detail, poor communication, and inconsistent quality of services. The salon also seems to have room for improvement in terms of addressing customer concerns and providing satisfactory solutions.

Best TL Reviews

I’m so upset. This was $60…. I asked for a pedicure with 2 acrylic big toes…I made an appointment and everyone was pretty nice. But I am so disappointed with the outcome. I had to tell the guy 2 times I wanted acrylic on my big toes, and he started just painting them with no acrylic. A lady was passing by and told him what I wanted. He didn’t seem happy. He was visibly irritated. He also has air pods in watching his phone 90% off the time he was working on me…After the terrible acrylic application a different lady came over to paint my toes. Again that ended terrible. This was my first time here and I just honestly can’t believe the outcome. I felt like a burden. If they couldn’t do it they should have just said so…It’s so bad my boyfriend now feels the need to get our money back and call up to complain about this situation. I NEVER complain and I NEVER don’t tip.. they also basically told me I can’t get my money back??

I love this salon ! After moving to Plymouth I was on the hunt for a new nail artist . I found Lexi on Instagram and I’m so glad I did . She’s done incredible work on me with acrylics , ombré French , painted French . My nails always look beautiful . Her and her sister Julie ( and the rest of the staff ) are very talented .

Love opi I’m not really a waitress. Great color for Valentine’s Day!!

Billy always does a great job!

Thank you Billy!

The gentleman who soaked off my acrylics while very friendly was quite rough and nicked my skin a few times then over sanded my nail beds instead of letting them soak longer because when I left they burned pretty bad. Another younger gentleman, Billy did my manicure and did a wonderful job. He took his time, he was gentle and I was very happy with the end result. Will be back for sure.

Came here through a google search and best choice ever! Such amazing service and my mom and my nails came out amazingly! Billy and Kim are amazing!

Every single time I go there, they’re very nice. It’s my fav place to go!!

They so great with designs and I love how everyone is so nice and talented in their work!!

For $50, I would expect immaculate nails. Instead, I had paint on my skin, uneven edges that were also too wide. I had to reshape my ends as they were poorly shaped. Technician was nice and place was pretty nice.... Four days later, nail popped off.