Quick Facts About Ken Biney Barbershop
Ken Biney Barbershop has a number of strengths and weaknesses based on the comments provided. Let's begin by discussing the strengths:
1. Super fast and efficient service: Many customers note that Ken Biney Barbershop provides quick haircuts, with some even mentioning that their haircut lasted only about 10 minutes. This can be a significant advantage for busy individuals who appreciate a fast turnaround time.
2. Professional and friendly atmosphere: Multiple comments praise the barbershop for its friendly and professional staff. Customers feel comfortable and at home when they visit, creating a positive and welcoming environment.
3. Skilled barbers: Several customers specifically mention Ken himself as being the best barber in Columbus. This highlights the skill and expertise of the barbers employed at Ken Biney Barbershop. Their ability to deliver quality haircuts is appreciated by many.
4. Excellent customer service: Customers feel well-treated at Ken Biney Barbershop, with many describing the staff as professional and treating customers like family members. This level of service and respect contributes to overall customer satisfaction.
5. Health and safety measures: One comment highlights the barbershop's adherence to medical expert protocols, such as social distancing, mask-wearing, and the availability of sanitizers. This demonstrates a commitment to providing a safe and healthy environment for both customers and staff.
Despite these strengths, there are a few weaknesses mentioned in the comments that need to be addressed:
1. Inconsistent quality: Some customers express dissatisfaction with the quality of their haircuts. One customer mentions that their fade was uneven on one side, while another states that the barber didn't do much and left them disappointed. These comments highlight a lack of consistency in the results provided by the barbershop.
2. Communication issues: A customer mentions that they asked for a low taper but received a high fade instead. This indicates a potential breakdown in communication between the customers and the barbers. It is essential for the barbershop to ensure that they understand and accurately fulfill customer requests.
In order to address these weaknesses and further enhance their strengths, Ken Biney Barbershop could consider the following actions:
1. Quality control measures: Implementing strict quality control measures can help ensure consistent and satisfactory haircuts. Regular assessments and training can be provided to barbers to improve their skills and attention to detail.
2. Improved communication: Encouraging better communication between barbers and customers can help avoid misunderstandings and ensure that customer requests are met. This could include actively listening to customers, double-checking instructions, and seeking clarification if needed.
3. Customer feedback system: Establishing a feedback system, such as a suggestion box or online reviews, can provide an avenue for customers to express their opinions and concerns. This feedback can be used to address any shortcomings and continuously improve the services provided.
4. Transparency in wait times: While some customers appreciate the first-come-first-serve approach, it may be beneficial for the barbershop to provide estimated wait times to manage customer expectations. This can help prevent frustration and dissatisfaction from potential long waits.
By addressing these weaknesses and building upon their existing strengths, Ken Biney Barbershop can further establish itself as a professional, efficient, and customer-centric establishment. Regular monitoring, training, and feedback analysis are crucial in maintaining high customer satisfaction levels and attracting new clientele.
Best TL Reviews
Super fast and lazy my haircut lasted only about 10 minutes. The fade was uneven on one side and it was as if he didn't really do anything. Treat your paying customers with more respect than that.
Ken cut my hair as fast as he could and had one of my sides uneven. Never trust this trashy barber shop they can't cut hair.
Awww always on point my barber,you always feel at home when you go there,very professional guy's, who knows what they're doing so check them out guy's and tell them I sent you ????. ????
The best place to get that hair cut. They are friendly, professional and fun.
Ken is the best barber in Columbus, I really like him.
Excellent fast friendly service. Don’t have to wait like other Barber shops they operate off first come first serve and I love it.
They are professionals, treat customers like family members. Finally, they follow the medical experts protocols, creating a healthy environment, ie social distancing, masks and sanitizers are always available.
I just went there and usually they would give me what I asked for but this time I was disappointed with what they gave me when I asked for a low taper, Instead they gave me a high fade. I hope next time they’ll listen and wont mess up on the taper again.
Ken Biney Barbershop Info
Amenities
Service options
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In-store pickup
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 06:30 AM - 06:00 PM |
|---|---|
| Tuesday | 06:30 AM - 07:00 PM |
| Wednesday | 06:30 AM - 07:00 PM |
| Thursday | 06:30 AM - 07:00 PM |
| Friday | 06:00 AM - 08:00 PM |
| Saturday | 06:00 AM - 08:00 PM |
| Sunday | 07:00 AM - 06:00 PM |
How to go there
Location
Places