Quick Facts About Beauty Mart
Beauty Mart is a beauty supply store that has gained both positive and negative reviews from customers. In order to assess the strengths and weaknesses of this establishment, we must consider both the positive and negative comments provided.
One of the strengths highlighted by customers is the helpful and friendly staff. Multiple reviewers have praised the staff for being attentive, knowledgeable, and articulate. This is important for a beauty store as customers often have specific needs and require assistance in finding the right products. The positive experience with the staff indicates that they are well-trained and provide excellent customer service.
Another strength mentioned by reviewers is the wide range of products available at Beauty Mart. Customers have mentioned that the store carries an amazing selection of wigs, jewelry, makeup, hair products, and accessories. This variety attracts customers to the store as it allows them to find everything they need in one place. Additionally, customers have appreciated the store's willingness to help them find specific items even if they are not in stock.
The store's owners have also been commended for their willingness to assist customers and answer their questions. Customers feel that the owners are friendly and approachable, creating a positive and welcoming environment for shoppers. This personal touch adds value to the store and fosters a loyal customer base.
However, despite these positive aspects, there are several weaknesses highlighted in the comments. One of the major weaknesses mentioned is the issue of quality control. A customer complained about purchasing barrettes from Beauty Mart, only to have them break upon opening the package. When the customer reached out to the store, they felt that their concerns were not taken seriously and they were blamed for the issue. This raises concerns about the store's quality control measures and their customer service in handling complaints. This negative experience has led the customer to vow never to return to the store.
Another weakness highlighted in the comments is the perception that Beauty Mart is a money-grabbing scam. One reviewer expressed disappointment with their experience at the store, suggesting that the establishment does not contribute to the local community despite benefiting financially from it. This comment raises concerns about the store's business practices and its contribution to the community it serves.
Furthermore, there are multiple comments addressing issues with missing products. Customers claim to have purchased hair bundles from Beauty Mart only to find that bundles were missing when they opened the package at home. In these instances, customers have expressed frustration at the store's response, feeling accused of stealing the missing items and receiving no accountability or resolution. This suggests a lack of professionalism and customer service in handling such situations.
Another weakness pointed out in the comments is the issue with the reward points system. A customer mentioned that their earned points suddenly disappeared, forcing them to start over in order to receive bonuses. This indicates a flaw in the store's loyalty program and suggests a lack of consistency and reliability in the customer rewards system.
In conclusion, Beauty Mart has several strengths including a helpful staff, a wide variety of products, and friendly owners. However, the weaknesses highlighted in the comments indicate areas for improvement. These include quality control issues, accusations of theft, a perceived lack of community support, and flaws in the reward points system. Addressing these weaknesses would enhance the overall customer experience and improve the reputation of Beauty Mart as a reliable and customer-centric beauty supply store.
Best TL Reviews
The staff is so helpful. They have an amazing selection of wigs, jewelry, makeup and much more. A ladies dream place to shop.
This place has everything. If they don't have it, they will help you find it. Love coming here to browse around....and I love my new hat!
This place is nothing but a money grabbing scam! I bought barrettes here, and when I went to open the pack every last barrette broke. I called them to let them know about the issue and they still found a way to blame me. I will never go to this place again. It’s better to support your own anyway! They don’t do anything for our community with the amount of money they get from us.
I happened to be in the store ( ear hugging) when that young lady came in that purchased hair that was missing 2bundles and she explained her situation with respect. The owners wouldn't give her the benefit of the doubt. We spend a lot of our money in these non black owned hairs stores. Even though they supply our every need basically when it comes to our hair products we should think about going elsewhere. This pertains to the other store they own also. (Beauty World) Think about it what would giving her 2 bundles do to their pockets??
If I could give this place 0 stars, I would. I purchased hair from here. When I got home, I opened the package & realized 2 bundles were missing. I went back to the store the following day to let them know the bundles were missing. They accused me and/or my family of stealing them which is absolutely ridiculous & very offensive. Please spend your money elsewhere as this establishment is extremely unprofessional & took no accountability for their actions.
UPDATE:
7/1/21 I had to come back and share that I was VERY disappointed when the earned “points” disappeared causing one to start over in order to receive bonus. This was expressed to me about a month ago. ????????I was not happy. I still gave the 5 stars because I always had a positive experience prior to the above. I was offered a sample conditioner for the lost points????
This is my favorite beauty mart in the area. They have a friendly, helpful, knowledgeable & articulate staff. A lot of variety in products here. If you shop there a lot it's a good idea to get their discount card (free). It also allows them to save the products you buy in their system in case you want to find a particular type of hair you used at a later time. Plus they give out free samples of products to see if their customers would like them to order it for the store ! Love this place !
Large store with mass variety of hair products, jewelry, wigs, accessories. Very nice owners who's willing to assist customers to look for whatever they need and answer all questions.
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Beauty Mart Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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