Quick Facts About Gene's Barbershop
Gene's Barbershop has several strengths that make it a popular choice for customers. One of the main strengths is the quality of the haircuts provided by the barbers. Customers have mentioned that both Ed and Gene are skilled barbers who pay attention to detail and deliver great results. This is an important factor in a barbershop as customers rely on the skill of the barber to achieve the desired haircut.
Another strength of Gene's Barbershop is the level of professionalism displayed by the barbers. Customers have praised Gene for his professionalism, and this creates a positive and comfortable environment for customers. Professionalism is important in a barbershop as it reflects the dedication and commitment of the barbers to their craft and to providing a high-quality experience for their customers.
The barbershop also has a system in place where appointments need to be made in advance. While some customers have mentioned that they wish this information was more prominent, this requirement for appointments can also be seen as a strength. Making appointments ensures that customers do not have to wait for their turn and can plan their visit to the barbershop accordingly. This is especially appreciated by customers who have been going to Gene's for several years and have never experienced a wait. The efficiency of appointment slots allows for a smoother operation and a more organized schedule for both the barbers and the customers.
Additionally, the barbershop has a traditional and nostalgic charm that is appreciated by customers. One customer mentioned being excited to see the old-style barbershop and another mentioned it being a three-generation establishment. This creates a unique and authentic experience for customers, adding to the appeal of the barbershop.
However, there are also some weaknesses that have been noted by customers. One of the main weaknesses is the issue of customer service. While most customers have praised the professionalism of the barbers, there have been a few instances where customers felt they were treated rudely. Being chased out of the barbershop for simply not having an appointment or being forced out of the parking lot with no explanation can create a negative experience for customers and damage the reputation of the barbershop. It is essential for the barbers to maintain a consistently high level of customer service to ensure customer satisfaction and loyalty.
Another weakness that was mentioned is the lack of walk-in service. Some customers have expressed disappointment at not being able to walk into the barbershop without an appointment. While appointments ensure efficiency and reduce wait times, not having the flexibility to accommodate walk-ins may deter potential customers who prefer the convenience of spontaneous visits to the barbershop.
In conclusion, Gene's Barbershop has several strengths, including skilled barbers, professionalism, efficiency through appointments, and a traditional atmosphere. However, weaknesses in customer service and the lack of walk-in service should be addressed to ensure a consistently positive experience for all customers. By addressing these weaknesses, Gene's Barbershop can continue to build on its strengths and maintain its reputation as a top choice for haircuts in the Brighton area.
Best TL Reviews
I take my father here for haircuts, Ed is friendly and does a great job! He is very detailed but gets it done quickly also!
Gene is the best barber and when I go there he is very professional
Appointment required. Wish it had said this somewhere obvious… walk-ins aren’t accepted. Seems nice enough
I walked into to get a haircut for my son and was treated rudely. He chased us out. A simple Sorry not taking walk ins please make an appointment would have been ok but being rude is unnecessary.
Been going to Gene’s for about 5 years now. No place better! Call ahead and get on the board! Never a wait!
Worst customer service ever. Went on my son's birthday and they denied service to both of us. Then today, I went to drop money off to my wife at the nail place and get a hair cut and I was forced out of the parking lot without an explanation. Guy with gray hair and glasses didn't wanna hear a word. Go to Barber St. John's down the street.
So today was my first time in this shop and was vary excited to see the old style barbershop. Did not catch the guys name but he was vary polite and focused on me as a customer and what I wanted to have done. Will definitely be returning.
My friend Matt Reps recommended Gene’s Barbershop awhile ago. So yesterday I wanted to get a haircut from an old school barber so I called Gene’s and set up my appointment for yesterday morning. Matt Unrein Gene’s son cut my hair with precision and care. He was gentle and attentive to what style I wanted and took his time. I had the best fade I’ve ever had and so clean. The price was reasonable and I would be back and don’t feel the need to go anywhere else. Great three generations Brighton establishment.
Rolly A
Gene's Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 07:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
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