Millennium Nails

+1 269-323-9377

6650 S Westnedge Ave #150, Portage, MI 49024 United States of America

Open Today: -

Quick Facts About Millennium Nails

Millennium Nails Place has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. In this analysis, we will breakdown these comments and discuss their implications for the strengths and weaknesses of Millennium Nails Place.

Starting with the positive comments, one recurring theme is the praise for a specific nail technician named Tommy. Customers appreciate Tommy's thoroughness, going above and beyond during their manicures and pedicures. This demonstrates that Millennium Nails Place has skilled and dedicated staff members who strive to provide excellent service. Additionally, customers also mention the friendly nature of the other employees, suggesting a positive and welcoming atmosphere within the salon. This contributes to a positive overall customer experience and facilitates good rapport between the staff and clientele. Moreover, customers express their satisfaction with the range of service options available, such as pedicure chairs, which adds to the convenience and comfort of the salon experience. Lastly, some customers mention the reasonable pricing at Millennium Nails Place, which they deem to be consistent over the years. This stability in pricing can be seen as a strength as it creates a sense of trust and fairness among customers.

However, it is important to address the negative comments as well, as they highlight potential weaknesses of Millennium Nails Place. One customer had a particularly negative experience with their manicure chipping just one day after the service. When they went back to the salon, they were met with unprofessionalism and dismissiveness from the staff when expressing their concerns. This suggests a lack of accountability and customer service, potentially undermining the reputation of Millennium Nails Place. Another customer mentioned terrible service and rushed procedures, with their husband receiving an unsatisfactory pedicure that they believe was overcharged. This highlights a potential issue with the quality control and attention to detail within the salon. Additionally, there is a complaint about the application of oil, which ruined the customer's shoes. This raises concerns about proper training and attention to client comfort. Lastly, a customer mentions being unhappy with the result of their nails, stating they look short and stubby. This suggests a lack of expertise or attention to customer preferences during the service.

Overall, Millennium Nails Place has several strengths, including skilled and thorough technicians like Tommy, a friendly atmosphere, a range of services, and reasonable pricing. However, there are also notable weaknesses relating to customer service, attention to detail, and expertise. These weaknesses have the potential to negatively impact the reputation of the salon and may lead to customer dissatisfaction. Addressing these weaknesses and improving the quality of service and communication with customers would be essential for Millennium Nails Place to strengthen its position in the industry.

Best TL Reviews

Everytime I've gone I've gotten Tommy. He's incredibly thorough with his work. He goes above and beyond and if I could have tipped him more than the $40 today, I would have. He did the mani-pedi this time and I was incredibly pleased...same with the last time hed did my manicure. And the amazing pedi massage literally almost had me falling asleep...ask for Tommy, y'all. Idk the others because I've not had anyone but the others also seem friendly! , but I recommend!!!! 5 stars!!

Took my granddaughter to get her nails done. She got right in. The man who did her nails was quick and really good! He did a great job giving her exactly what she wanted. I really liked the amount of things they had. Pedicure chairs, which I love!! It was clean, the people were nice, and it's where I will go for my next mani/Pedi!!

Very relaxing experience. Greeted right away with a welcoming smile. I was assisted immediately and enjoyed a pedicure worth every penny. The pricing hasn't changed too much since I was last here years ago.

My experience was not good at all! Had a manicure on Saturday evening and by Sunday I had to revisit the salon to have them fix my already chipped polish. The woman asked me who did my manicure and that she could fix the service. She told me it would take about ten minutes. While waiting, another customer walked in and asked if there was time to take her two daughters. The woman said yes, if they could come now. The customer said, I will go get them now. About three minutes later the woman asked if I could come back? I told her that I couldn’t come back. But, I could tomorrow (which would be Monday). She said, okay we can fix tomorrow. I returned and one of the ladies remembered me right away and told me to be seated. About four minutes later, another woman who worked there asked me what did I have done and I told her a manicure. She then informed me that I should have gotten acrylics. And continued to tell me while she was working on someone else. She said manicures don’t last. I responded, it should have lasted more than half a day. She continued to let me know that I should have gotten acrylics and that they don’t guarantee manicures. I let her know that no one informed me of that. If I would have predicted that there was going to be a problem with their manicure services I would have never paid or gotten one. I let her know before acrylic nails, manicures lasted more than a day. She dismissed that all together. My hopes is that services that customers pay for and tip can’t be reasonably guaranteed in more than a day, it should not be offered.

Terrible Service, me and my husband came in yesterday he had a pedicure done and it was awful and rushed they overcharged him and made him pay 5 dollars extra for dead skin removal all they did was rub his feet with smell good products and my acrylic nails was sloppy and rushed do not go here

Never any issues with this place. Been here about 5 times over past couple of years. Below is a picture of my nails right now (nude/pink color) and a picture of them on day 1 (three weeks ago)!

I had a pedicure and was very happy with the service until the technician out oil all over my legs and feet and proceeded to put my shoes on. My berkenstock shoes are now ruined. I couldn’t even walk around the salon without my feet slipping through the shoes. I washed my feet at the sink in the back in front of clients and workers. Very unhappy

I asked for white tip and my nails look short and stubby. I will not be returning.