King's Wigs and Beauty

+1 573-472-1800

138 E Malone Ave, Sikeston, MO 63801 United States of America

Open Today: -

Quick Facts About King's Wigs and Beauty

King's Wigs and Beauty place receives mixed reviews based on the comments provided. It appears that the store has some strengths, but also some weaknesses that need to be addressed. In order to provide a comprehensive analysis, let's break down the strengths and weaknesses of the store.

Strengths: 1. Wide Variety of Products: Many commenters appreciated the fact that King's Wigs and Beauty place offers a wide range of black hair care products, hair colors, and wigs. This variety allows customers to find products that specifically cater to their needs, making it a convenient one-stop-shop for hair care.

2. Competitive Prices: Several comments mention that King's Wigs and Beauty place offers reasonable prices. This is seen as a positive aspect, especially when compared to other stores like Sally's. Affordable prices attract customers and make the store a more accessible option for those on a budget.

3. Knowledgeable and Friendly Staff: Some customers express their satisfaction with the staff's knowledge and helpfulness. Being patient, friendly, and providing information about the products helps create a positive shopping experience. This can lead to customer satisfaction, loyalty, and recommendations to others.

4. Big Selection: A reviewer mentions that King's Wigs and Beauty place has a much bigger selection compared to other stores. A diverse range of options gives customers more choices and increases the chances of finding the desired products.

Weaknesses: 1. Discrimination and Lack of Accessibility: One comment reveals a negative experience where a person with disabilities was asked to leave the store solely because they had a service dog. This discriminatory behavior suggests a lack of inclusivity and may deter potential customers who prioritize accessibility and equal treatment. Addressing this issue is crucial to maintain a positive reputation and avoid legal consequences.

2. Overbearing and Rushed Atmosphere: Some customers complain about feeling rushed and watched closely by the staff. This can create a negative shopping experience, making customers uncomfortable. Additionally, the comment also suggests that staff may lack knowledge about the products they sell, which further hampers customer satisfaction.

3. Reduced Customer Service: One customer reports a decline in customer service due to the staff member being disengaged and distracted by their phone. A change in the staff's attitude and a lack of enthusiasm towards customer satisfaction can alienate customers and discourage repeat visits.

4. Security Measures and Policy: The store's policy of not allowing purses inside due to theft concerns has garnered negative comments from customers. This policy can be perceived as discriminatory and inconveniencing to customers who do not feel comfortable leaving their belongings in their vehicles. Improving security measures without unfairly targeting customers is essential to creating a safe and inclusive shopping environment.

5. Poor Customer Relations: Another comment criticizes the store owner's response to a customer's disagreement about the purse policy. The owner's dismissive and uncaring attitude towards losing business highlights a lack of customer-centric approach. This kind of behavior can damage the store's reputation and deter potential customers.

To address these weaknesses, King's Wigs and Beauty place should focus on improving customer service, promoting inclusivity, and reevaluating certain policies. Providing staff with proper training on product knowledge and customer service skills is essential. Additionally, implementing more inclusive policies and ensuring equal treatment for all customers, regardless of disabilities, can help rebuild trust and attract a wider customer base.

By addressing these issues and capitalizing on its strengths, such as a wide product variety and competitive prices, King's Wigs and Beauty place has the potential to enhance its reputation, increase customer satisfaction, and generate more business.

Best TL Reviews

Love this shop! Black Hair Care products and so many varieties of hair colors and wigs. Very happy. Been going here for years.

Don't shop here if you don't believe in discrimination. If you're disabled, they will kick you out of their store. This just happened to me. I wasn't doing anything wrong. My service dog was doing her job quietly and undisturbingly, but we were asked to leave the store solely because I am a disabled person with a service dog.

The place is nice, the prices are decent. But the staff watch you like a hawk. You can't shop cause you feel rushed cause they watching you so close. But ask em a question and they don't know nothing. Suddenly they busy. It's annoying.

Very knowledgeable and patient. Friendly. Cheaper prices than Sally's. Much bigger selection too. This was my first visit but I'd definitely return there. I'd definitely recommend!

The guy is usually nice and try to sell his product, last time I went he just sit and stayed on his phone. Short answered me when I'd ask about hair. I think it's due to his store is in a bad town, in the hood, I also see he has a sign say no purses allowed in store and you must make sure you child doesn't touch anything so I'm assuming his change of personality and drive to run a good hair store drive is just gone. I just order online now. And speaking of online. I find some pretty hair and get discounts hair caps and lashes and other free items when I order. I will not ever go back to this hair store again. Sad to see what bad ppl do to a good business.

Very rude. Can't take a purse inside, because he said too many thieves. Everyone doesn't steal. I will not support a business that I can't take my purse inside of. Get better security if your are suffering that bad.

My mother and I walked in and the man there said "Ladies I have a sign that says no purses are allowed, but it's ok for today, just next time don't bring your purses in" We both said ok. As we're looking for what we need he says again "I can't let you keep your purses and not let others keep theirs". I reminded him that he just told us we could keep them today, but next time leave them in the car. He said he does not allow purses because of thieves. My mother tried to explain to him that we are not thieves, but of course that didn't matter to him. We are from out of town and was in the store less than 5 minutes. When he told us we had to take our purse out the store, after saying it was ok THIS TIME we said ok we're leaving and he says "bye" as if he did not care that he was losing business. Needless to say neither one of us will be back! This used to be the hair store we would go to anytime we came to Sikeston and for him to respond in that manner really says volumes.

Actually, my girl shops here and said it's a great place to go! with a very big selection helpful staff and competitive prices. She rates this the best place in sikeston.