Castillo's Barber Shop

+1 860-447-0114

210 Montauk Ave, New London, CT 06320 United States of America

Open Today: -

Quick Facts About Castillo's Barber Shop

Castillo's Barber Shop has both strengths and weaknesses based on the comments provided. Let's analyze each comment and identify the relevant points.

Strengths:

1. Mayra's expertise: According to Donna, Mayra is highly skilled in working with natural hair, leaving it silky smooth. This indicates that Castillo's Barber Shop has stylists who excel in specific hair types.

2. Positive customer experiences: Some customers expressed satisfaction with the haircuts they received. They described the place as professional and outstanding, indicating that Castillo's Barber Shop has the potential to provide quality service.

3. Convenience: A customer mentioned that Jonathan did a great job on Valentine's Day, highlighting that the shop can accommodate customers with short notice and during busy times like holidays. This suggests that Castillo's Barber Shop values its customers and tries to meet their needs.

Weaknesses:

1. Lack of professionalism: One customer had a negative experience, stating that the barber seemed clueless about their surroundings, and homeless people disrupted the atmosphere. Additionally, the shop does not accept card payments, which may inconvenience customers who prefer using cards instead of cash. These factors indicate a lack of professionalism within the establishment.

2. Inability to prioritize customers: A customer's husband visited Castillo's Barber Shop but was turned away because the barber was getting their car repaired. This demonstrates a disregard for clients and their time, potentially driving away potential customers.

3. Inexperienced staff: A customer took their mother to get her hair cut, dyed, and highlighted. However, the result was unsatisfactory, with the hair turning out different than expected. The customer noted that the stylists at Castillo's Barber Shop lacked proper skills in achieving two-tone colors and highlights. Additionally, the customer felt overcharged and mentioned the salon's inability to rectify the mistake.

4. Expensive pricing: The same customer mentioned that the salon charged $70 for the unsatisfactory service. Moreover, the customer was informed that rectifying the mistake would cost $120. This highlights a problem with pricing, particularly when the quality of service does not meet customer expectations.

In summary, Castillo's Barber Shop has some strengths, such as skilled stylists who specialize in natural hair and positive customer experiences. However, there are several weaknesses, including issues with professionalism, customer prioritization, inexperienced staff, and expensive pricing. These weaknesses could potentially harm the reputation of the establishment and lead to the loss of potential customers. It would be crucial for Castillo's Barber Shop to address these areas of improvement to ensure customer satisfaction and business growth.

Best TL Reviews

Mayra is the best - if you have natural hair Mayra will have your hair looking and feeling silky smooth. Ladies with all the talk about relaxer, you need to book an appointment with her you will not be disappointed.

~Donna

One of the worst hair cutting experiences of my life. My barber did what he wanted with my hair and seemed absolutely clueless to his surroundings. Homeless people were walking in and out the entire time yelling nonsense, and they don’t even take Card payments. I left the place looking ridiculous and I will NEVER return.

I called this person said come 7:30 the only time he can fit my son. I sent my husband I was working when my husband got there this person was leaving said he was having his breaks done on his car. Very unprofessional u lost a potential good customer I have 3 boys took them to Jeffrey’s on Elm St I was treated with respect and my boys got great haircuts. Opal your very unprofessional but we found a better barber shop

Outstanding haircut !!! Great place professional and just great

Took my grandson for his back to school haircut and he loved it

great staff and great service. My boy Jonathan did an amazing job last valentine's day. Thanks to my boy Opo for recieving me in such short notice. Great job guys!!!

I am in town for work and needed a haircut. Google sent me here. Vary pleased exelent barber shop . Will go back if I stay here long enough . Great hair cut Great Barber

I took my mother to do her hair. All she ask was for a good service. She went to cut, die her hair and hightlight. She came out with her hair right cut but like rainbowbright. You can no see the other tone. They dont know how to do two tone color or hightlight and charge her 70.00 for the work. On top of that she told them wild she was there that's was not done right. She told her so the next time you come. I'll give you one tone and will charge you 120.00.Well i dont Expensive salon not good quality. Well i dont think so. Will not come back.

Trans.

Lleve a mi madre hacerse el cabello. Lo que se pidio fue un buen servicio. Ella fue para corte de cabello, pintarselo y hightlight. El cabello el corte bien pero el color de tinte y highlight. Ella salio de ahi como rainbobright que no saben dar dos tonos y los highlight ni se ven. Ellos le cobraron 70.00 por el trabajo. Ensima de esto ella. Mi madre le dijo esto no esta hecho corecto. El estilista le dijo bueno la proxima vez que vengas te doy un tono y te cobro 120. 00. No regreso . Un Salon muy costoso y no buena calidad de servicio.