Yen's Nails

+1 989-667-4460

805 N Euclid Ave # 120, Bay City, MI 48706 United States of America

Open Today: -

Quick Facts About Yen's Nails

Yen's Nails place has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of their services. Taking these comments into consideration, the following analysis highlights the key points and evaluates them in terms of their impact on the overall customer experience:

Strengths of Yen's Nails place:

1. Accessibility and Availability: The positive review mentions that they were able to accommodate a walk-in customer right away. This indicates that Yen's Nails place is capable of providing quick service and effectively managing their appointments.

2. Reasonable Pricing: A satisfied customer mentioned that the prices at Yen's Nails place were reasonable. This suggests that the salon offers competitive pricing, potentially attracting more customers seeking value for their money.

3. Cleanliness: Another customer comment commends the cleanliness of the salon. This quality is crucial for maintaining a safe and hygienic environment, which is essential for any salon business.

4. Experienced Technicians: The reviewer who has been visiting for the past seven years expresses their satisfaction with the technicians' work. This implies that Yen's Nails place has reliable and skilled professionals working at their establishment.

Weaknesses of Yen's Nails place:

1. Inconsistent Quality: Several negative comments highlight issues with the quality of the services provided. One customer mentioned that their nails appeared grown out just a day after getting them done, while another experienced chipping and nails falling off within a few days. These inconsistencies indicate a lack of attention to detail and inconsistent application techniques, resulting in unsatisfactory outcomes for some customers.

2. Poor Nail Preparation: The comment regarding cuticle treatment and the edges of the nails not being painted indicates a lack of thoroughness in the nail preparation process. Neglecting to cut or push back cuticles can lead to an unfinished and untidy final result.

3. Lack of Nail Design: A customer expressed their disappointment with the absence of any nail design, despite paying a higher price. This implies that Yen's Nails place may not adequately meet the creative preferences and expectations of customers seeking elaborate or unique designs.

4. Inadequate Nail Polishing Technique: Another unsatisfied customer mentioned the presence of air bubbles and uneven painting. This suggests that the technicians at Yen's Nails place may lack certain nail polishing techniques, resulting in an unsatisfactory finish and visible imperfections on the nails.

5. Poor Customer Service: A negative comment discusses a lack of attention to detail, with different nails being shaped unevenly and the customer being dismissed when expressing dissatisfaction. This indicates a lack of customer-centric approach and professionalism, which could significantly impact the overall experience at Yen's Nails place.

In conclusion, while Yen's Nails place has some strengths such as accessibility, reasonable pricing, cleanliness, and experienced technicians, they also face several weaknesses. These weaknesses include inconsistent quality, poor nail preparation, lack of creative nail designs, inadequate nail polishing techniques, and poor customer service. Addressing these weaknesses by focusing on attention to detail, consistent application techniques, better customer service, and enhancing creativity can help Yen's Nails place improve their overall customer experience and satisfaction.

Best TL Reviews

LOVE LOVE LOVE!! I was a walk in and went to get my nails done after work. They were able to get me in right away!! I will definitely be coming back! ♥️♥️

With a full set gel acrylic nails they did not cut or push back my cuticles. Some of my nails were also not painted on the edges. My nails looked like they have grown out for a week on the day I got them done.

very rough around the edges but cute. too bad the nails only lasted three days before falling off!! and they were 65 dollars! just to fall off three days later…

First time coming here and I absolutely love love love my nails! The gentleman who did them did an awesome job and I will definitely come back again!

When I have went in, the shop is always clean. I have been getting my pedicures here for about 7 years and have never been disappointed. Very reasonable.

Nails had bubbles in them. Nail were half painted. Missed several spots along the edges. After 1 week they begin to chip and fall off. Would never go there again. Every nail was shaped differently and uneven. The guy told me I was being to picky. I could have done a better job with glue on

All I got was shellac plain nail polish no design. I don’t get my nails done often and I took my daughter to get hers done as well. I didn’t even know it was possible to get air bubbles in nail polish. If I could upload a photo I would. Most of my nails have bumpy popped air bubbles which are driving me nuts. Sides of my nails aren’t even painted. Nails were also all filed to different lengths which looks ridiculous. They were in a hurry and ended up costing me 90.00 for something I could have done better on my own for a quarter of the cost. Highly disappointed

Horrible, do not recommend. 5 min pedicure, nails look horrible can see lines where the fill was. Don’t waste your money if they had 0 starts