Quick Facts About Nail Illusions
Nail Illusions is a nail salon that has received a mix of positive and negative reviews from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, we will examine the key themes and comments provided by customers.
Strengths:
1. Fast and professional service: Several customers commented on the fast and professional service provided by the staff at Nail Illusions. They praised the efficiency of the technicians in completing their manicures and pedicures.
2. Customer-driven service: Many customers appreciated the customer-driven service they received at Nail Illusions. They felt that the staff went out of their way to accommodate their needs and provide a personalized experience.
3. Skillful technicians: Customers mentioned the skillful technicians at Nail Illusions. They were satisfied with the quality of the nail work, particularly when it was done by specific technicians who were praised for their expertise.
4. Cozy atmosphere and relaxation: Nail Illusions was described as having a cozy atmosphere that promotes relaxation. Customers appreciated the peaceful ambiance of the salon, which added to their overall satisfaction with the experience.
5. Personal one-on-one service: Nail Illusions offers personal one-on-one service to customers, which many found appealing. Being able to schedule appointments with their favorite technicians was seen as a positive aspect of the salon, providing a level of customization and familiarity.
Weaknesses:
1. Inconsistent communication and mismanagement: Some customers experienced miscommunication and a lack of professionalism in their interactions with the staff. They mentioned instances where appointments were not properly coordinated, leading to long wait times and confusion. Some customers felt that their business was not valued and experienced a lack of attention and acknowledgement from the staff.
2. Uncleanliness and lack of attention to detail: One customer expressed disappointment with the cleanliness of the salon, as their nails did not get properly cleaned during their visit. Attention to detail was also mentioned as a weakness, with customers noting broken demos and outdated nail designs.
3. Pricing and value for money: A customer mentioned that they spent $115 at Nail Illusions but did not feel that they received adequate value for their money. This suggests that the pricing may be perceived as high for some customers, considering the quality of the service they received.
4. Limited availability and reliance on specific technicians: Some customers mentioned that specific technicians were in high demand, leading to long wait times or the need to go to a different location. This suggests a potential limitation in terms of availability and flexibility for customers.
In conclusion, Nail Illusions has several strengths, including fast and professional service, customer-driven approach, skillful technicians, cozy atmosphere, and personal one-on-one service. However, there are weaknesses related to inconsistent communication, uncleanliness, attention to detail, pricing, and limited availability. These areas could be improved upon to ensure a more consistent and satisfactory experience for all customers.
Best TL Reviews
I haven’t had my nails done since the pandemic started so it’s been awhile. The ladies in this shop provided fast, professional, and genuinely customer driven service. I got a mani pedi and my mani was an SNS dip one (I hope I said that right). Anyway, I had the best hand and foot massages of my life and now my hands and feet are a little less witchy. I highly recommend letting the staff here take care of your fingers and toes. Ugh! I’m in heaven!!!!
Ivey has done my ???? nails about 3-4 times & my nails are are the longest & prettiest they've ever been! I get the sns powder w/gel top coat mani on my natural nails ...Ivey was on vacay last week so the owner Son named T did my nails & he did a better job! He was filling in for Ivey & has his own shop closer to me so I will be switching between the two salons. ????
The service was great but I spent $115 and my nails didn’t get cleaned up. Idk if I’ll come here again.
Very unprofessional I been going there for a while now second time the communication was not there I called in to get a fill in and pedicure the owner advised me to come to her establishment that someone would do my pedicure and then she would do my nails she didn’t even acknowledge me when I arrived and let me wait when I should of been next for a pedicure by the lady who usually does mine and fill in that would of been done by hef so she expected me to wait another 30 to 45 minutes to get a pedicure then who knows how long to get a fill in since she had someone in her chair and she was finishing up with someone. Then acted as if she didn’t speak or understand English when I called her after I left to see why or what the miscommunication was.Obviously my business is not valued so I will definitely take it else where and I had left such a nice review of the establishment i removed it because it’s no longer valid
Coming here I had a great experience with Lynn she took her time on my nails and they are so beautiful ???? They Remodeled and it looks very good and Comfortable
This is one of the best nail shops I've been too.
Over 15 years I’ve been going here.... so frequent my own mother could call
And credit a full set.. I arrived on time at 12, it was two getting a pedicure already one waiting and a tech, sitting people and chose to fold towels.. I asked if and when Lynn would be there because I got a fill in and pedicure spent 100$ total. She stated she will be here but didn’t know what time, mind you I just need a color change, due polish being old and Peeling so it wool she taken 20 min tops. Lynn walks in walks to the back walks back to the front and tells me
She’s too busy to do a nail changed I have to wait on her brother who originally done my nails, who she switched me
Too to spread the love because most customers request only her because she allowed her talent to go to the other stores. I told Lynn I had to be to work at 1:30. I work handling food so I can’t cook with peeling off nail polish, she wasn’t trying to assist me AT ALL... when she chose a full set over a small nail change. Plus they could’ve gotten more money out of me by suggesting a full set because I have an old ombré set under it but instead the capped on all prices... I feel they are taking advantage of what’s going on right now she wouldn’t even give me half of my money back... it’s not the same as it was years ago stay away from the gel polished all of them are old my picture is the most recent one posted with the oirplw and black cat eyes!!! After this I’ll never return...I spent a whole 30$ else where for a color change none of the designs are up To date, even the demos on the hands are broken. No updates styles and etc maybe this will give her and extra push. Nail shop on candler road does the best pedicures and nails thus far it’s worth the wait in the big lots plaza... chairs are
More comfy, way more designs, they honor appointments mostly before a walk in. It’s the minority is at is best black, whites, Mexicans, Chinese. She does her own classes in the back room
For nails and pedicures. Spacious. Sad even the lady sitting in Lynn’s chair her total came to 78$ and she couldn’t figure out how. We work hard for our money too the struggle is everywhere not just for them
Nail illusions is my favorite! It has so much charm and I always feel at home when I walk in . The atmosphere is peaceful and Lynn is the only person I will ever let touch my nails again. Her work is impeccable and it speaks for itself. I like my nails simple and clean. Lynn’s attention to detail leaves me satisfied every time!!!! I highly recommend this shop to anyone new to the area. Honestly if I moved across town I would still go to nail illusions. Quality is key !
This Nail Salon is very cozy. Nail illusion has a atmosphere for relaxation. They have Good technicians that are Great with their service and skills. I always receive personal one-on-one service that's perfect for me and my daughter. You can even schedule an appointment with your favorite technician. I think that is Awesome and above all the rest. Thanks Ms Lynn for exceptional service every time. Of course I'll be back.
Place Pictures
Nail Illusions Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places