Quick Facts About Pro Nails
Pro Nails has received both positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided.
Starting with the strengths, multiple comments highlight the quality of the nail technicians' work. One customer, who had a gel overlay with a design, expressed their satisfaction in the outcome and mentioned being in love with their nails. Another customer, who goes to Pro Nails specifically for Dylan, praised him for consistently delivering perfect nails and exceeding their expectations. This indicates that Pro Nails has skilled and talented nail technicians who are capable of providing excellent results.
Furthermore, customers frequently mention the friendly and nice atmosphere at Pro Nails. Despite occasional negative experiences, the majority of interactions are described as positive. It is noted that everyone, including the nail technicians, is generally kind and pleasant. Creating a welcoming and friendly environment is crucial in attracting and retaining customers, and it seems that Pro Nails succeeds in this aspect.
In terms of weaknesses, there are a few areas that need improvement. One comment mentions that on weekends, the salon gets busy and hectic. This suggests that Pro Nails may struggle with managing customer flow during peak times. Improving efficiency during busy periods would prevent customers from feeling overwhelmed or having to wait excessively.
Another weakness mentioned by a customer is the inconsistency in the quality of service. While most nail technicians do a good job, there is one specific individual who doesn't perform as well in terms of cuticle care. Ensuring consistent quality across all technicians is vital for maintaining a good reputation and satisfying customers. Pro Nails should consider training and monitoring their staff to guarantee a consistently high level of service.
Unfortunately, there is one highly concerning comment regarding the behavior of the owner. A customer describes a distressing incident where the owner insulted and criticized their grandmother's nail color and shape preferences openly and disrespectfully. This behavior is completely unacceptable and reflects poorly on the establishment. Not only did it leave the customer and their grandmother upset, but it also led them to vow never to return and discourage others from going to Pro Nails. The owner should be professional, respectful, and accommodating to all customers. Addressing this issue is crucial for improving Pro Nails' reputation and customer satisfaction.
Finally, one comment mentions that the work at Pro Nails is mediocre at best. While this is a subjective opinion, it is important for Pro Nails to address such criticism by consistently striving for excellence and providing top-notch service to avoid negative reviews and dissatisfaction among customers.
In conclusion, Pro Nails has several strengths, including skilled technicians who can produce beautiful nail designs and a friendly and welcoming atmosphere. However, there are areas that require improvement, such as managing peak times, ensuring consistent quality of service across all technicians, and addressing the concerning behavior of the owner. By addressing these weaknesses, Pro Nails can further enhance their strengths and provide an exceptional experience for all customers.
Best TL Reviews
I went in today (12/22) for a gel overlay. It was my first time doing it and with a design and Lin did a beautiful job from the photo I showed her! I’m in love with my nails!!
Usually always a great experience every once in a while you get someone that you dont like. I noticed one lady doesnt do your cuticles as good as the rest but everyones nice and friendly. Better to go on a weekday weekends get crazy there.
I have been going to ProNails for years to have Dylan do my nails. Each time I leave, my nails are in perfect condition and I receive so many compliments. Dylan shapes my nails exactly how I ask, and exceeds my expectations with his designs. He truly knows how to do his job, and is always friendly when I come in. I have always recommended him to my friends, because I know they will leave happy as I do!
Dylan is the absolute best. Don't believe the nonsense you read, he's good at what he does and has a great personality also! His work speaks for itself.
Dylan is the best!! I have been seeing him for over a year and he never disappoints! He is so creative and always does any design I ask for! Also the shaping of my nails are perfect and is hard to find! Always leave happy with my nails because of the fun designs! Go see Dylan!! He won’t disappoint!
Dylan was amazing, he took his time with the shape of my nail making then perfect. He also educated me on different nail textures and he's really nice to talk to when your getting your nails done ????
I took my grandma here to get her nails done for her birthday and she was so excited because she only ever gets her nails done on special occasions. The owner of the salon ended up being the one doing my grandmas nails so I assumed that she was in good hands… boy was I wrong. My grandma described the color that she wanted and you know everyone has their preferences but the lady doing her nails really made sure to let my grandma know that she did not like her color and shape preference AT ALL. The owner was calling my grandmas nails ugly right to her face and was quite obviously talking about her to her coworkers. I was in disbelief. My grandma and I were so upset, safe so say we will never be coming back here and I urge anyone thinking of going to find someplace else to go.
owners are RUDE to the customers they don't like (for what ever reason), I have seen them raising their voices at customers on multiple occasions in front of all the other customers.
The work is mediocre at best. Would NOT recommend.
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Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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