Magic Nails

+1 910-937-0068

1128 Western Blvd B, Jacksonville, NC 28546 United States of America

Open Today: -

Quick Facts About Magic Nails

Magic Nails place has both strengths and weaknesses based on the comments provided. We will analyze these comments to identify the key factors affecting the salon's performance.

Starting with the strengths, one positive aspect of Magic Nails place is their affordable pricing. The salon offers the cheapest mani and pedicure combo, which makes their services accessible to customers on a budget. Additionally, the salon provides a 5% discount with any services as they are under new management. This shows that the salon is actively trying to attract and retain customers through promotional offers.

Another strength mentioned is the customer service provided by the staff. Several comments highlight that the staff members were friendly, made conversation, and tried to make customers feel like part of the family. This personalized approach helps create a welcoming atmosphere for clients, making them feel comfortable during their visit.

Furthermore, there are positive experiences mentioned regarding the quality of service. Some customers express satisfaction with the end results, stating that their nails looked great and were done well. The comments mention specific nail technicians who did a fantastic job on both nails and toes. This indicates that there are skilled technicians working at Magic Nails place who can deliver satisfactory results.

On the other hand, there are several weaknesses that the salon needs to address in order to improve customer satisfaction. One common complaint is the quality of the top coat used during the manicure. Customers mention that it left tiny bubbles on their nails and was not evenly applied. This indicates that the salon may need to invest in better quality top coats or improve their application technique.

Another major weakness mentioned frequently is the inconsistent and subpar nail work. Customers complain about uneven nails, thick acrylic, and nails that are wider on some fingers than others. This indicates a lack of attention to detail and inconsistent skill among the technicians. It suggests that the salon needs to improve their training and quality control to ensure consistent and satisfactory outcomes for customers.

The issue with rushing through the process is another recurring complaint. Several comments mention that technicians were in a hurry and did not take the time to properly push cuticles back or listen to customer concerns. This lack of attention to detail and rushed approach can lead to unsatisfactory results and may contribute to the uneven and thick nails mentioned earlier.

Furthermore, some customers complain about experiencing rude behavior from one of the staff members. This is a significant weakness as it can create a negative impression and deter potential customers from returning. The salon needs to address this issue by providing proper training and emphasizing the importance of excellent customer service to all staff members.

Lastly, a few comments mention issues with the durability of the acrylic nails. Customers report that their nails started lifting shortly after the appointment, even after going back to have them fixed. This indicates that there may be issues with the application process or the quality of materials used. It is important for the salon to address these concerns and ensure that customers' nails last for an acceptable amount of time.

In conclusion, Magic Nails place has several strengths and weaknesses based on the comments provided. While they offer affordable pricing, have a friendly staff, and can produce satisfactory results for some customers, they also face challenges such as inconsistent nail work, rushing through the process, and durability issues. It is crucial for the salon to address these weaknesses and focus on improving the quality of their services, training their staff, and providing excellent customer service.

Best TL Reviews

I decided to try this place out because they had the cheapest mani and pedicure combo and they are offering a 5% discount with any services since they are under new management. Their customer service was nice. The person doing my nails make sure she understood what I wanted. I also asked for a 3 free polish and they tried their best to accommodate for it. I got a regular manicure and pedicure. Not sure if their top coat is old but it left a bunch of tiny bubbles on my nails. I also had to ask them to put additional coats of color because the color was streaky and I did not feel comfortable paying for. You can also tell they rushed the top coat because it wasn’t put on the whole nail. I will not be coming back to get my nails done here.

I wanted to like this place because the people were nice but they did not come out good. They were supposed to be stiletto, i even asked for them extra pointy. They're also thick and uneven and there a glob of clear gel polish hanging off the side of one of my nails.

Worst pedicure in town. 55 bucks?? I wanted to go back in and have it redone but was pressed for time. I will never go back. They're so many other great places that cost less and do wonderful work.

Just an amazing salon. They make you feel like part of the family. The salon is clean and they go out of their way to meet your needs. Just great owners and staff. Highly recommend.

I just started coming here & as soon as I walked in the door the staff was very friendly! They made conversation with you. I got a card for me to come back. When I came back the 2 time I didn’t expect them to remember me. But by surprise they do! They take time to talk to their customers. We talked & had laughs. The lady doing my nails did awesome. This will be my new nail place while i’m here.

Was given a gift certificate for Christmas. Used it this morning. Kelly did my nails and did a fantastic job. Cherry did my toes and did a fantastic job as well. Definitely we'll be back.

My technician rushed through the whole process. Did not push cuticles back. The acrylic is so thick. I told her the nail was crooked but she said it was the shape of my finger (thumb). My daughters pedicure lasted 5 minutes. I’ve never seen anything like this place. By far the worst experience I’ve ever had at a nail salon. I normally get my nails done in Wilmington and decided to try a place in Jacksonville. I wanted pretty nails. Not nails that look like teeth.

I normally don’t complain, but this was by far the worst experience in all of the years having my nails done. I moved here from Fl looking for a nail salon - within 1 day the backs of my acrylic nails started coming up . I went back to have it fixed and they are still lifting. I won’t go back . They are also to thick and some are wider than the others. First time going in there the lady on the right was very rude. When I went back to have her fix the problem, she tried to claim it was my nail .