Quick Facts About Modern Nails
Modern Nails has received a mix of positive and negative comments about their services, which provides insight into their strengths and weaknesses as a salon.
One of the strengths mentioned by several customers is the welcoming and friendly atmosphere. They felt acknowledged and appreciated as soon as they walked in, which is important for customer satisfaction. Additionally, one customer mentioned that the staff was fast and efficient, allowing them to get their services done in a timely manner. Another customer appreciated that they were able to walk in and get immediate service on a Monday, which indicates that the salon may have good availability for appointments.
However, there are also several weaknesses highlighted by the negative comments. One recurring issue is the inconsistency in the level of service provided. One customer had a positive experience for a few months but had a terrible experience during their most recent visit, where they felt ignored and overlooked by the staff. Another customer mentioned a similar situation where they were skipped over for service, despite arriving before other customers. This indicates a lack of organization and attention to customer needs, which can lead to a negative experience.
Some customers also mentioned instances of rude and unprofessional behavior from the staff. One customer expressed being offended by the owner's son's comments about their rush to leave, which shows a lack of respect and customer service skills. Another customer felt uncomfortable and unwelcomed due to perceived preferential treatment towards a White customer. These incidents raise concerns about the professionalism and inclusivity of the salon.
Several comments also highlighted issues with the quality of the services provided. One customer mentioned that their pedicure was poorly performed and left dead skin visible on their heels. Another customer received a dip set that broke off after only two days, and they were unsatisfied with the attention to detail and the mess around their cuticles. These instances suggest a lack of skill and attention to detail by the staff, which can result in subpar services.
Additionally, some customers mentioned issues with pricing. One customer found the pedicure to be pricey, which may deter price-sensitive customers from returning. Another customer mentioned that they were not able to leave as much tip as they would have liked due to the salon only accepting cash. This inconvenience may affect customer satisfaction and the overall tipping culture within the salon.
In conclusion, Modern Nails has some strengths, such as a welcoming atmosphere and efficient service. However, they also have several weaknesses, including inconsistency in service quality, unprofessional behavior, and issues with pricing and payment options. It is essential for the salon to address these weaknesses to ensure customer satisfaction and maintain a strong customer base.
Best TL Reviews
I felt welcome which is important to me, as soon as I walked in I was greeted. I proceeded to sign in and was immediately seated for my pedicure which they did a good job on. I was happy with my nails also. They were fast and friendly.
I have been coming here a few months now. But today I had the worst experience. I was waiting about 20 minutes which is okay because they were busy. But when I came in two of the nail techs were finishing up two client's nails. So two ladies walk in and a guy. I am still waiting, both nail techs when done with the previous clients begin servicing the three customers that walked in after me. So I just waited.I was wondering did they just forget about me.So I waited a few minutes more and decided to just leave since I was being overlooked. When I begin to walk out. One nail tech said wait a minute he will do your nails now. Speaking about the owner's son. So I turned back around. But when I sat down he said to me what is the rush if it's such a rush you should come back tomorrow. So at this point I was offended. I am thinking how rude of this guy. I have been sitting here now about 30 minutes I was skip by 3 customers.
I'm just wondering how am I supposed to feel at this point. What would any civilized person do. But leave if you see that your business is obviously not wanted. And by no means am I trying to play the race card but it is kind of funny that all customers were white and I'm a black women sitting there waiting and just being overlooked. I could have sworn that their establishment is a first come first serve establishment. Every time I come I'm always respectful to all of the techs always friendly. I always tip 20 % . I was very offended by my treatment today. Modern nails you have lost a faithful customer today.. Racism is ignorant and you should treat everybody the same no matter what skin complexion they are . The only black person in the shop might be your best customer. So be careful how you treat people.
I went on a Monday and was able to walk in and get serviced immediately. I got a pedi and mani. I also was able to enjoy my massage chair without talking. But it was cash only so I was searching purse for cash and not able to leave as much tip as I would have
Been xoming here now for 2 months since working in area always had great experiences, until 2 weeks ago when broke nail into the bed and had it glued in then the text took off another nail and just put acrylic on instead of another tip . Polished and my index finger was shorter . Now xome back and have been sitting in a chair waiting and they take 2 women rhwt come in after me with only 1 tech filling nails 2 doing pedi and then jumping on to polish after he fills . Yet all I needed was a fill and re polish and his wife walking round holding the baby standing over him watching him.whole time . My husband and I both come in . But after sitting until 12:48 I leave ..I will go else where having better service.
This is the only place I get my nails done. The staff is very friendly and Tony always does a great job on my nails. He listens to what I want or I can show him a picture of a design I want, and he’ll always make it identical to the picture. Ms snow is always nice and makes sure I’m taken care of, along with all the customers in the salon. I high recommend this salon for all your nail/pampering needs!!
Highly unsatisfied with my nails and toes; my pedicure was done so fast, and poorly performed- I left with dead skin still visible on my heels! And my nails were even worse! I get dip powder regularly, and this was the worst dip set I’ve received; nails breaking off after two days, no attention to detail, and a mess around my cuticles. My dip nails usually last 3-4 weeks and these didn’t even last me 2 days! Definitely will not be returning to this shop.
Snow always get me right. She is fast and professional. Love the way they work up there. 1 1/2 hours is not bad.
First of all,my pedicure was amazing! but pricey!! I had been in the chair at least, 20 minutes,no one spome or greeted me. As soon as the White lady came in and sat down, she was greeted with A smile,and hello!! I felt uncomfortable, and I didn't feel welcomed!!
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Modern Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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Location
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9. Kenai Plaza