Quick Facts About Urban Nails & Spa
Urban Nails & Spa, as evident from the comments, is a salon with mixed reviews. While some customers have had positive experiences and appreciate the quality of service provided, others have had negative experiences, citing poor workmanship and questionable pricing practices. In order to thoroughly assess the strengths and weaknesses of Urban Nails & Spa, these comments can be analyzed further.
Starting with the strengths, it is clear that Tracy and Jenny are highly regarded nail technicians at the salon. Customers particularly appreciate their skills and attention to detail, showcasing their expertise in nail design. Furthermore, the positive demeanor and friendly attitude of the staff, as mentioned by some customers, contribute to a welcoming and enjoyable atmosphere. This can enhance the overall experience of customers, making them feel comfortable and satisfied during their visit. Additionally, the salon is commended for having a good selection of services, including manicures, pedicures, and nail clipping. This diversity allows customers to have a wide range of options available and find services tailored to their needs.
Moreover, the affordability of the salon, as mentioned by one customer, can be seen as a strength. According to this customer, Urban Nails & Spa has prices that are competitive with other local nail salons. This suggests that the salon strives to provide reasonable pricing, making their services accessible to a broader clientele.
However, there are notable weaknesses that arise from the comments as well. The first major concern is the inconsistency in the quality of work provided by the salon. One customer expressed disappointment with the poor quality of their nails and toes, stating that the repairs made were even worse. This suggests a lack of attention to detail and skill in the nail technicians, leading to unsatisfactory outcomes for customers. Additionally, another customer complained about the gel peeling and chipping just two days after getting their nails done, despite requesting the technician to be cautious with the application. This further reinforces the notion of poor workmanship and indicates a lack of adherence to customer requests and preferences.
Furthermore, there are concerns regarding the pricing practices of Urban Nails & Spa. One customer mentioned discrepancies in the pricing information provided by the salon, leading to confusion and mistrust. This lack of transparency in pricing can negatively impact the salon's reputation, as honesty and fairness are crucial factors in maintaining customer loyalty. The fact that the customer stated they would not use the salon's services if they had a choice suggests a fundamental weakness in the salon's integrity.
In conclusion, Urban Nails & Spa has both strengths and weaknesses based on the comments provided. While there are skilled technicians and a friendly atmosphere, the inconsistent quality of work and questionable pricing practices are significant weaknesses that need to be addressed. Addressing these weaknesses by improving the skills of the nail technicians and ensuring transparent and consistent pricing practices can help Urban Nails & Spa enhance its reputation and provide better services to its customers.
Best TL Reviews
I wish I could say it was a good experience to get my nails done here but my first set of nails and toes were so poorly done I went back to ask them to fix them. Unfortunately, the “repairs” were worse than the initial work. I’ve never had gel peel and chip off the way it has. Truly disappointed especially after spending $140. Over priced place for very poor work and service. Not one nail is the same shape and my toes are just as bad.
Love my nails! Tracy did a great job!
Jenny is my girl, my nail tech. She's amazing and always in a positive mood. I love that she doesn't rush & always gets my nails and design on point.
At first, when I was told the cost of my manicure, I was a little surprised, but when I got the result I knew it was worth it. Tracy literally KILLED it with my nails. I got a french tip ombre acrylic set and I could not be happier. Will be coming back for sure.
This happened not even a full 2 days after getting them done. The gel is peeling off after I told the guy if he smooths the acrylic before aplying, it would happen. I dont hate it because he said if it happen come back but I'm here on business. I like the shape of my nail....I just wish he would've listened when I told him not to smooth my nail.
Luv being back! This is a great place to treat yourself to a mani/pedi & hangout with staff!
My favorite place to get nails done. They are friendly and helpful. Always trying their best. All of them know what they are doing. Prices are in line with the rest of local nail salons.
I called to make an appointment. I asked who much is the charge for simple toenail clipping. $22.00 is showing on their web site, $30.00 it was when I called. When confronted became $26.00 and $22.00 it was 6 years ago. I wouldn't use theirs services if I have that choice. Find honest people for a honest living!
Place Pictures
Urban Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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