The Cutting Edge

+1 559-627-6611

107 N Chinowth St, Visalia, CA 93291 United States of America

Open Today:

Quick Facts About The Cutting Edge

The Cutting Edge is a hair salon that offers a variety of haircuts and styling services for both men and women. One of the positive aspects mentioned by customers is their reasonable pricing. This is especially valued by those who have been loyal customers for years, as they appreciate the affordability of the salon.

In terms of customer service, opinions vary. One customer had a negative experience, feeling unwelcome and uncomfortable during their visit. This is a significant drawback, as customer service is essential for any business. However, another customer mentioned that the stylist, Dayspring, provided excellent service, cutting their hair exactly as requested and engaging in pleasant conversations. This indicates that the customer service may vary depending on the stylist. It is important for The Cutting Edge to ensure consistent quality service from all members of their team.

A positive aspect highlighted by a long-time customer is the professionalism of the salon. They have been going to The Cutting Edge since they were a child and now continue to take their own children there as well. The customer feels confident in the stylist's ability to deliver their desired haircuts and colors, including special occasions like prom. This reflects positively on the salon's skills and ability to cater to a wide range of hair styling requests.

Another positive comment mentions the skill of the stylists in giving an awesome haircut to the customer's mother. This indicates that the salon has talented stylists who can provide satisfying results.

However, there is also a negative comment regarding the customer service. The customer claims that people who complain about the salon must have been having a bad day and that the stylist's great haircuts and friendly attitude should make up for any inconvenience experienced. While it's important to consider that everyone has bad days, it is also crucial to acknowledge and address any negative experiences that customers may have had. It is essential for The Cutting Edge to prioritize consistently good customer service and address any concerns promptly.

A customer from Hollywood mentions that the customer service at The Cutting Edge is the worst they have ever experienced. This indicates a significant weakness for the salon, as customer service is a crucial aspect of the business. The customer compares the service to that of Hollywood, suggesting that small-town salons should strive to match the professionalism and customer service found in larger cities. This comment also highlights the importance of having a positive attitude and treating customers with respect for the success of a business.

Despite negative comments about customer service, it is worth noting that some customers have shown loyalty to The Cutting Edge. They appreciate the affordable prices, the professionalism of the stylists, and the ability to receive personalized haircuts and colors. These customers have had satisfying experiences and continue to support the salon. This indicates that The Cutting Edge has strengths in providing affordable, professional, and personalized services.

In conclusion, The Cutting Edge has both strengths and weaknesses based on customer comments. The salon has reasonable pricing, talented stylists, and the ability to provide desired haircuts and colors. However, there are concerns about customer service, with some customers feeling unwelcome and uncomfortable during their visits. It is important for the salon to address these concerns and ensure consistent quality customer service to maintain and grow their customer base.

Best TL Reviews

Customer service is important, regardless of the pricing. It was my first time taking my daughter in for a haircut. I would never go back I felt so unwelcome by the 3 women in there. When your teen daughter notices how rude these woman are and how uncomfortable she felt. Says a lot

Dayspring is wonderful and cut my hair exactly the way that I asked. It has been very hard to find someone who gives me haircuts the way I request and she delivered. She is also very nice and personable and I love our conversations. Great price, great service.

I have been going here since my mom took me when I was a kid, now I take my kids here. I will not go anywhere else. Affordable, Very professional, the girls always nail exactly what I want for my haircut and color as well as my kids haircuts. They styled my hair for prom, and even dyed it blue when I was in high school too. They are extremely kind and very patient with wiggly children. Highly recommend going here!! If I could give The Cutting Edge 10 stars, I would. Thank you Dayspring, Karen, and Amber for all the wonder years of all kinds of haircuts and colors under the rainbow!

They did an awesome job on my mom's hair! Will definitely go back

You people that have so many complaints must have been having a bad day to find such fault with these young ladies!! I have been going to The Cutting Edge for a number of years and have NEVER had a bad haircut or color. If you have to wait i would suggest making an appointment like the window says. If you walk in you may have to wait until one of the girls are available but i would suggest while you wait that you listen to what these gals are saying to each other and their customers. I guarantee you wont leave the way you came in!! They lift my spirits every time i go. To the person that was waiting and someone came thru the door and was immediately greeted and taken to a chair, did you stop and think that person just might have an appointment and you can bet their appointments come first before any walk ins. Dayspring, Karen and Jessica are on their feet all day, smelling hair dye, permanent solution and cutting and sweeping our hair up for very little money!! Go someplace else where not only the price is higher but you will never get to know your stylist and they wont know your name!! They do it because they care about all of us and they do a fantastic job!! For me its not about the lower prices its about how i am treated. I have come in during some of the lowest times of my life but their friendliness and caring attitude towards me lifts me up and helps me to face whatever challenge is before me. Dayspring i cant thank you enough for giving me the courage to fill my bucket list. I love the new color !! You are the best. You girls keep helping others with your kindness and great haircuts and good things are bound to come your way. ????????????

Don’t get me started! I would never be as ugly hearted as AJ. Karen has been cutting my hair for almost 10 years now. One of the things I enjoy most (besides my cut) it’s a casual atmosphere. No one has their nose in the air. Everyone is courteous and takes care of matters appropriately. When I go there I assume good intentions and then treated with such. As long as I’ve gone there I have never, ever seen inappropriate behavior from the ladies in that shop. Sounds like AJ was dealing with their reality by being horribly mean and taking it out on Karen and Dayspring.

The worst customer service I’ve ever seen. I come from Hollywood and that’s not even as bad as this place. These are small town women, I really don’t get it. Only reason I’ve gone to this place more than once was because of the price and their attitude doesn’t affect me when I leave those doors. I’ve tried killing them with kindness and have even humbled myself and not said much, but I’ve seen how they also treat others and they’re terrible human beings. Especially the blonde with the crooked teeth. A bad attitude paired with a bad face makes a terrible combination. If they just had a better attitude this place would get a lot more traffic and they’d even be able to charge more because of it. Only reason they’re still in business is because it’s dirt cheap.

The Cutting Edge has a team of stylist that provide a full range of hair style needs for men and women. Their pricing is reasonable . Their are covid compliant. Call for an appointment today. You won't be disappointed.