Rose Nails

+1 585-250-4201

8334 Lewiston Rd, Batavia, NY 14020 United States of America

Open Today: -

Quick Facts About Rose Nails

Rose Nails has received a range of comments from customers, outlining both strengths and weaknesses of the establishment. In assessing the overall customer experience, it is important to consider the frequency and consistency of the issues raised. Below, I will discuss the strengths and weaknesses of Rose Nails based on the comments provided.

Strengths: 1. Fast and clean service: The first comment highlights that Rose Nails is fast and clean. This is a significant strength for customers who value efficiency and a clean environment.

2. Friendly staff: The initial comment also mentions that the staff at Rose Nails are friendly. Friendly service contributes to a positive customer experience and can make clients feel welcome and comfortable.

3. Inclusion of shoulder massage: The first comment mentions that Rose Nails includes a shoulder massage with each service. This additional service could be seen as a strength, as it enhances the customer experience and provides relaxation during treatments.

4. Skillful technician: The first comment mentions that James, the nail technician, is skilled. Having skilled technicians allows customers to feel confident in the quality of their services.

Weaknesses: 1. Poor quality dip nails: One customer complaint mentions that the dip nails from Rose Nails are flimsy and crack easily. This is a significant weakness, as it indicates a lack of attention to detail and poor application techniques, leading to unsatisfactory results for the customer.

2. Inability to fix issues: Another comment highlights a recurrent issue where the customer had nails repaired but found that the "repair" job was worse than if they had left it cracked. This suggests a lack of competency in addressing and resolving customer concerns and dissatisfaction.

3. Lack of professionalism: One customer complaint mentions that they had an uncomfortable experience during their treatment, with the technician using excessive pressure during the massage. This lack of professionalism can be a significant weakness as it negatively impacts the customer's overall experience.

4. Inconsistent quality: Several comments mention issues with the quality of the services provided by Rose Nails. These include acrylic nails cracking within a few days, dip nails coming off within a week, and polish chipping and cracking soon after application. Inconsistency in service quality is a significant weakness as it indicates a lack of attention to detail and inconsistent skill levels among the staff.

5. Poor cuticle care: Multiple comments mention issues with cuticle care, such as one customer stating that their cuticles were not properly attended to during their manicure. This demonstrates a lack of attention to detail and a failure to meet basic hygiene standards, which is a weakness for the establishment.

6. Rushed service and inadequate application: One customer mentions that their experience felt rushed, resulting in a poor-quality acrylic set and a gel manicure with crooked and uneven nails. This suggests a lack of attention to detail and inadequate time spent on each customer, leading to unsatisfactory results.

7. Pricing issues: One customer complaint mentions being charged extra for gel polish without prior notification. Inconsistent and untransparent pricing can lead to customer dissatisfaction and create a negative impression of the salon.

Conclusion: In considering the diverse comments provided, Rose Nails has both strengths and weaknesses. The strengths include fast and clean service, friendly staff, and the inclusion of a shoulder massage. However, the weaknesses include poor quality dip and acrylic nails, inability to address customer concerns effectively, lack of professionalism, inconsistent service quality, poor cuticle care, rushed service, and issues with pricing transparency. It is important for Rose Nails to address these weaknesses to improve its overall customer experience and reputation.

Best TL Reviews

BEST place I have found in town. Fast, clean, and friendly. I've been twice now and love it. I have natural nails and use the powder dip. Today I did pedicure too and was super happy with both. They even include a shoulder massage with each service. Love it! Two color dip with skilled tech James.

Do not go here. Dip nails are flimsy and crack easily. Got this set done yesterday. Middle finger cracked this morning. I went back to get it fixed and the "repair" job is worse than if I just left it cracked!!! Horrible, all bumpy, crooked and jagged. Asked them to smooth it out and they said it was fine!

This is not the first time. Just thought I'd give them the benefit of the doubt (I was also in a hurry and couldn't wait at my usual salon) but this salon is horrible every single time you go here.

I did stop the guy and ask questions about the dip since a base coat dip was never applied.. i was told he was a long time worker and was fine. I got a massage after and i swear it felt like he was aiming for my spine with his elbows. All down the center of my back is now sore.

I will never go here again. Horrible place.

They cut off my natural nails down to nothing. Burned my skin. Put on an acrylic set with ombré. Three days later they all cracked and I had to cut them off. I spent $95 on this service! DO NOT RECOMMEND!!!

My nails are pretty short so decided to get dip instead of a full set to allow my nails to grow without breaking.

It's been LESS THAN A WEEK and three nails have came off my right hand and two off my left.

They've been done so sloppy, theyre bumpy,horrible shape and not grinded down at the cuticles so when they grow out (if they'd even lasted that long) there'll be a huge gap.

This is the 2nd time this has happened, requested my money back as it's been the 2nd time and they refused a refund!!!

This was the second visit. Kids got me a gift certificate forChristmas. First time I went just got a mani as I don’t do fake nails or gel. The guy did NOTHING with my cuticles which were horrible because I never get manicures. I was at the drying station in about 8 minutes. I had $60 left on GC so had to go back. Had a girl this time and did mani and pedi. Pedi took about 10 minutes. I ASKED her to do my cuticles on mani and she did one snip per nail and barely any top coat. Less than 24 hrs later they are already chipping and my cuticles … the picture tells it all. Have $5 left on GC but will NOT go back

Horrible. Within 10 min of leaving I had a chip in my polish. The tech Cindy seemed rushed. She burned me with the dremel numerous times. The dip powder was careless and thick. My gel polish (it’s now 5 hours post service) is chipping and cracking on 4 nails. The gel and dip don’t go to nails edge and is poorly filed. There was gunky glue Chunks under and around my nails and skin. The gel polish AND dip literally cracked off my pinky already! My daughter got a poor experience too. She wanted a simple hand painted heart design. Just a heart. It looked like a Pac-Man ghost and her polish didn’t go to the edges either. This is NOT my usual place. I will not be returning. I recommend you don’t either! Photo of my lousy $60 nails!

Went with my best friend and her mom and got the rose spa pedicure + 10 minute massage package for $65. They asked if we wanted to do gel polish or regular and we said gel and they charged us an extra $20 for gel. So $65 went to $85. So if you get a pedicure don’t get gel polish. If you want gel go somewhere else, there are other salons that offer pedicures with gel polish for less price and better experiences.

My cousin and I went yesterday, they usually do a good job we usually have no problems. I don’t know if they were rushing or what but we were only there for 30 minutes and they did my acrylic set and her gel manicure. They cut her finger multiple times, my acrylic set is so thick and the nails are all crooked I can’t even use my fingers for anything. All of my nails are different lengths and shapes. Not very happy this time.