Quick Facts About Hot Locks-Full Services Salon
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and personable staff at Hot Locks. This indicates that the salon values its customers and treats them well, creating a positive and welcoming atmosphere.
2. Talented stylists: Many comments highlight the skill and expertise of the stylists at Hot Locks. Customers praise their ability to create flattering hairstyles and colors, and the fact that they are knowledgeable about the latest trends and products in the industry.
3. Attention to detail: The salon seems to prioritize careful consultation with customers to understand their exact needs and preferences. This leads to satisfied customers who feel that their expectations were met or exceeded.
4. Ability to handle difficult situations: One comment specifically mentions a complex hair situation that was successfully resolved by a stylist at Hot Locks. This indicates that the salon has the expertise to handle challenging hair conditions and provide effective solutions.
5. High customer satisfaction: Multiple comments express satisfaction with the final results of their hair services. Compliments on haircuts, colors, and styles suggest that customers are generally happy with the outcomes.
Weaknesses:
1. Inconsistency in service quality: One comment mentions a negative experience in which the customer's expectations were not met. The stylist apparently provided a poor haircut and the customer was dissatisfied with the overall appearance. This indicates that there may be some inconsistency in the quality of services provided.
2. Pricing concerns: One customer mentions paying $60 for a haircut that they felt was overpriced. While this is only one comment, it suggests that the salon may need to review its pricing structure to ensure it aligns with customer expectations.
3. Limited appointment availability: The comment about being able to get a same-day consultation suggests that there may be limited availability for appointments. This could be a potential issue for customers who need urgent or last-minute hair services.
4. Lack of refunds: One dissatisfied customer expresses a desire for a refund, but it is unclear whether the salon has a policy in place for refunds or if the customer attempted to resolve the issue with the salon directly. However, the fact that the customer felt the need to mention wanting a refund suggests that there may be room for improvement in addressing customer complaints.
Overall, Hot Locks-Full Services Salon appears to have strengths in terms of customer service, talented stylists, and satisfaction with results. However, there are some areas where the salon could improve, including maintaining consistent service quality, reviewing pricing, and addressing customer concerns such as limited appointment availability and potential refunds.
Best TL Reviews
I came here last week and asked for some face framing pieces and inch trim off the rest of my hair. Well i ended up paying $60 for getting almost 3 inches off. Then the face framing pieces are two big chunks of hair not even blended that looks like an 8 year old cut it. I can’t wait for my hair to grow back out and I will not be coming here again. Wish a could get a refund and my hair back. And yes i tried to style it and it still looks terrible.
John is the absolute best!! He talkd to me about what I want to do with my hair and offers suggestions anf we make a great plan! He is such fun to talk to. Wish I would have started going to him sooner.
I saw Laura for my wedding, and she did a fantastic job on my hair! She was very personable and I felt at ease with her. I highly recommend her!
I always have a great experience at Hot Locks. The staff are friendly and helpful, and my stylist, Laura, makes my hair look amazing every time. I have never received so many compliments on my hair color and cut since I started coming here.
I found myself in a seriously bad hair condition situation (to say the least) and in quick need of removal of microlink extensions, corrective color, cut and reconditioning! Long story short: Called Hot Locks early afternoon-got right in for a consult that evening with Page Cent. I have never been so happy and overall just pleased with my hair and feeling after leaving salon. I forgot to include the biggest deal of the whole story--- I m getting married in June! Page was able to listen and understand fully my concerns, gave me a full upfront cost, time frame and step by step detail. I kid you not, she worked miracles. Enough miracles for me to write this review! My hair was beginning to fall into a serious, not pretty to see status that nearly brought me to tears when looking in mirror. I am happy to report nothing but smiles and excitement for the wedding!
Please note- Page s assistant, Dakota was too just as sweet and friendly as they come! Her talent too in corrective color, customer service and care was just great!
Everyone at "Hot Locks" is so friendly,
personable, and accommodating. Their stylists excel; they are truly artists.
They can help you with just about any
problem. They are knowledge about
their services and Products, and they have
the latest things on the market .Hot Locks is the Best.
Superb customer service. Talented hair and makeup artists. This gal with naturally curly hair and chemical allergies has discovered a gem! Create flattering styles to camouflage my flaws, as well as, gorgeous color! I see Heather, Casey and Theresa for makeup... thanks, Ladies!!
I have been a customer of Andrea Bone for 15 years. She has kept me in style and I get compliments with every cut and color.
When you let her do her magic you will not be disappointed. She is the best
Hot Locks-Full Services Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 04:30 PM |
| Saturday | 08:30 AM - 03:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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