Foxy Nails

+1 517-849-2933

745 Olds St, Jonesville, MI 49250 United States of America

Open Today: -

Quick Facts About Foxy Nails

Foxy Nails has several strengths and weaknesses based on the comments provided. To provide a comprehensive analysis, we will discuss each point and evaluate its impact on the overall quality of the salon.

One of Foxy Nails' strengths is their ability to accommodate same-day appointments and fulfill specific design requests. This demonstrates their efficiency and flexibility in meeting their customers' needs. The customers appreciated the great job done quickly, which suggests that Foxy Nails' staff is skilled and can work efficiently without compromising on quality. This efficient service is likely to attract customers who are seeking immediate nail treatments.

Another strength mentioned is the atmosphere and the overall experience at Foxy Nails. Customers enjoy going to the salon with their friends, suggesting a pleasant and enjoyable environment. This indicates that Foxy Nails provides a welcoming and friendly atmosphere, contributing to a positive and fun salon experience. Such positive experiences are likely to encourage customers to return and continue availing of their services.

The comments also highlight the quality of the services provided, specifically regarding gel polish and French tips. Customers are satisfied with the end results and appreciate the nice job done by the technicians. This suggests that the staff at Foxy Nails are skilled in their craft and can deliver high-quality manicures. Furthermore, the fact that the technician acknowledged their mistake, apologized, and provided additional services without charge demonstrates a commitment to customer satisfaction and resolving any issues that may arise. This commitment to rectify mistakes and go the extra mile for customers is likely to enhance customer loyalty.

However, Foxy Nails also has several weaknesses mentioned in the comments. Cash-only payment is a significant inconvenience for customers who may prefer to pay with cards or alternative payment methods. This limitation restricts convenience and may discourage potential customers from visiting the salon. In an increasingly digital age where card and online payments are prevalent, cash-only policies can be a deterrent for customers.

Furthermore, there is a comment regarding rhinestones falling off shortly after application. This suggests that Foxy Nails may need to improve their adhesive techniques to ensure the durability and longevity of their nail designs. Inconsistent durability can be frustrating for customers, who expect their nail designs to last for a reasonable amount of time. Ensuring that their work is long-lasting will contribute to customer satisfaction and positive referrals.

Another significant weakness is the discrepancy between the price quoted over the phone and the actual charge in person. Additionally, the miscommunication regarding the availability of specific designs, such as smiley faces, and the additional charges for nail polish, caused disappointment and frustration for the customers. This indicates a lack of transparency and clear communication on Foxy Nails' part. Such experiences can greatly impact customer trust and confidence in the salon. Customers expect honesty and accurate information regarding services and pricing, and any discrepancies can result in negative experiences and damage the salon's reputation.

Lastly, there is a concerning comment about a painful and potentially harmful experience during a nail clipping session. This incident reflects a lack of professionalism and negligence on the technician's part. Inflicting pain and causing a customer to bleed is highly unacceptable and can be traumatic for the individual involved. This highlights the importance of proper training, ensuring that technicians exercise caution and prioritize customer comfort and safety at all times. Such incidents can result in severe reputational damage and impact customer loyalty and trust.

In conclusion, Foxy Nails has several strengths, including their ability to accommodate same-day appointments, deliver specific design requests, provide a friendly atmosphere, and offer high-quality manicure services. However, they also have weaknesses such as their cash-only policy, inconsistencies in durability, discrepancies in pricing and services, and an unfortunate incident of negligence and harm caused to a customer. Addressing these weaknesses will be crucial for Foxy Nails to maintain and improve customer satisfaction and loyalty.

Best TL Reviews

They were able to get me in same-day and do my design request! Such a great and FAST job! ♡ I will be back!

Absolutely enjoy going here with my bestie ! Our nights out are always awesome when we can get our designer nails done properly! Thanks, Foxy! ????

Called to make a couple appointments for myself and my friends and they did a wonderful quick job on the gel polish. Very cute salon. Cash only.

They always get me in quick and do a great job. Just the one time I had rhinestones fall off the same day.

They gave us a price over the phone and told us Cash Only but then they increased our charge by $40 and we tried to get exactly what we told them on the phone that we wanted. I was supposed to get smiley faces but they ended up saying that they couldn't do those. After stripping all color off of my daughters nails, they then told her it's an Additional $35 to nail polish, polish isn't included in the cost they originally quoted. Then the tech started clipping her nails and even after expressing pain, she continued till my daughter bled. WORST EXPERIENCE AT A NAIL SALON EVER

Julie does an amazing job I go religiously every 2 weeks the only thing I'd change is more color selection

Like the job they do. Don't understand why it's cash only anymore.

Excellent service! I came in for french tips for my wedding and she did such a nice job. She accidently nicked my finger, causing me to bleed but apologized, fixed it up, and didn't charge me for it. Highly recommend!