Nail D'Lux

+1 763-785-4050

455 99th Ave NW suite 160, Minneapolis, MN 55433 United States of America

Open Today: Closed

Quick Facts About Nail D'Lux

Nail D'Lux Place receives both positive and negative comments, indicating a mix of strengths and weaknesses. In this analysis, we will explore these comments to evaluate the strengths and weaknesses of the salon.

One of the evident strengths of Nail D'Lux Place is their great service, as mentioned by multiple customers. They are known for their professionalism and the friendliness of their staff. Customers feel welcomed and well-taken care of during their visits. The positive comments highlight the presence of a specific nail technician, Don, who is praised for his exceptional service. This indicates that the salon has skilled and dedicated employees who contribute to a positive customer experience.

Another strength of Nail D'Lux Place is the cleanliness of the salon. Multiple customers mentioned that the place is always clean, which is an important factor for maintaining a hygienic environment. A clean and well-maintained salon helps customers feel comfortable and confident in the service they are receiving.

In terms of convenience, Nail D'Lux Place stands out for having longer operating hours compared to other nail salons. This is appreciated by customers who may have busy schedules or prefer visiting the salon later in the day. Providing extended hours shows that the salon is considerate of customer needs and aims to accommodate a wide range of schedules.

Price is also mentioned as a strength of Nail D'Lux Place. Customers appreciate that the prices are reasonable and not considered outrageous. This is important as it attracts customers who are conscious of their budget and value for money. Offering competitive pricing can contribute to customer loyalty and repeat business.

However, there are some weaknesses that have been highlighted by customers. One of the recurring weaknesses is regarding the quality of certain services. One customer mentioned that their gel manicure did not meet their expectations, with missing spots of paint and improperly cured nails due to insufficient time under the UV light. This indicates a lack of attention to detail or training for certain technicians. Additionally, there are complaints about acrylic nails and color powder full sets not lasting more than a week, with nails popping off easily. This is a significant weakness as customers expect their nails to last longer and not require frequent touch-ups.

Another weakness is the inconsistency in service delivery and failure to meet customer requests. One customer requested a dipped manicure, but received an acrylic French manicure instead. This demonstrates a lack of communication and attention to customer preferences. Additionally, the customer was overcharged for a service they did not receive. Such incidents can lead to frustration and a loss of trust in the salon.

There are also complaints about the durability of nails, specifically with dip powder. Multiple customers mention their nails chipping or breaking within a week, even with minimal use. This suggests inadequate nail application techniques or poor quality products, leading to unsatisfactory results for customers.

Lastly, there is one negative comment about a rough and dry manicure, indicating a subpar service in terms of the actual manicure itself. While the customer acknowledges that their girlfriend and daughter had a positive experience, the reviewer expected a better outcome for their own simple manicure.

In summary, Nail D'Lux Place has several strengths such as great service, cleanliness, extended operating hours, and reasonable prices. However, there are some weaknesses related to inconsistent service quality, improper nail application techniques, and failure to meet customer preferences. These weaknesses should be addressed to ensure customer satisfaction and loyalty.

Best TL Reviews

I always go here, they always have great service, I see Don who is great. they are open later then most nail places, and they do a great job. and I think the price is not outrageous too, and its always clean. Love this place!

When I went here for my pedicure I thought they did an awesome job! The place is well decorated and super cute! However, when I went for a gel manicure I was displeased. My nails turned out okay but in the sunlight you can see missing spots of paint because the guy didn’t let my nails sit long enough in the gel uv light. He switched my hands every 15 seconds and burned my nail beds multiple times. My friend got acrylics done with someone else and they turned out really well! However, I don’t recommend getting anything done with the guy. They also pressure you for a tip and the price is a rip off for what I received.

Took my daughter here for our daddy daughter day. They got us right in and were very welcoming.

My daughter had a great time and I even got my nails done. I would recommend this place.

The place is nice and clean , I’ve gone here twice now once by myself and once with a friend and both times my nails popped right off my friend said the same thing our color powder full sets only lasted a week . It’s sad I really thought I found a new nail shop . My nails have never just popped off after one week I usually could go a full 3weeks without a fill, and still have all of my nails on .

I called to get in for a dipped manicure, and was told to come right in, which was great! I told them I wanted a dipped manicure over the phone and twice when I got there. The tech confirmed twice dipped powder..I said dipped. I then watch while she put what looked like acrylic French on my nails and topped it with a gel top coat then charged me dipped price. At the time i gave her the benefit of the doubt,maybe it was a different dip powder. But no.

So completely over charged me. Will never go back!

I loved this place, and they are very nice!! However, I have to rate them down because in less than a week two of my DIP nails chipped while I was doing simple everyday tasks. I think getting regular polish would’ve lasted longer. :(

In response to owner - just wanted to let customers know that typically my dip lasts three weeks instead of 5 days. Just doing laundry and opening my car door shouldn't make my nails break that soon.

WORST MANICURE EVER!!! Literally didn’t give a manicure at all! My hands and nails are rougher & dryer than when I came in to get done! My girlfriend and daughters nails turned out beautifully, but for something so simple should of been spectacular! We’re Never going back!!!!

they are all so sweet!! the nails are amazing and it was a very gentle and relaxing experience<33