Quick Facts About Queens of Hair
Queens of Hair Place has its strengths and weaknesses, as highlighted by the comments from customers.
One strength of the salon is the excellent service provided by Mercedes, the owner. Customers have praised her professionalism and the quality of her work. This indicates that she is highly skilled in hair styling and has built a good reputation among her clients. Additionally, the staff members are also commended for their friendly demeanor and good treatment of customers. This suggests that there is a positive and inviting atmosphere in the salon.
Another strength of Queens of Hair Place is the efficiency of the operations. Despite being usually busy, customers mention that the wait time is not long and things move smoothly. This indicates that the salon is well-organized and able to handle a high volume of customers without compromising on service quality. This efficiency is also demonstrated by the fact that there is always a good number of people working in the salon.
The salon is also known for its expertise in Dominican styling. Customers specifically mention that they love how the salon does their hair in this style. This suggests that Queens of Hair Place has developed a specialization in this area and has mastered the techniques required for Dominican styling.
Furthermore, the salon seems to have a loyal customer base. Some comments mention that customers have been going to the salon for over a decade. This loyalty speaks to the trust and satisfaction customers have in the salon, particularly in the skills of Mercedes. It is also mentioned that some customers are willing to travel a long distance to get their hair done by her. This indicates a high level of customer loyalty and satisfaction.
However, there are also some weaknesses pointed out by customers. One major weakness is the inconsistency in service quality when Mercedes is not present. Customers mention that the quality of service drastically changes and that the other women working in the salon are rude and slow. This indicates that there may be a lack of training or skill among the other staff members, leading to subpar service in Mercedes' absence.
Another weakness highlighted by a comment is that the salon may not cater well to customers who do not speak Spanish. One customer mentioned feeling like they were not treated well if they could not speak Spanish. This suggests a potential language barrier issue and a lack of inclusivity in terms of catering to customers from diverse backgrounds. Additionally, a customer stated that the other women in the salon cannot style or curl black hair, indicating a lack of expertise in handling certain hair types.
In conclusion, Queens of Hair Place has strengths in terms of the excellent service provided by Mercedes, the efficiency of their operations, their expertise in Dominican styling, and customer loyalty. However, there are weaknesses in terms of inconsistent service quality when Mercedes is not present and potential issues with catering to customers who do not speak Spanish or have specific hair types.
Best TL Reviews
Mercedes es una excelente profesional del cabello. He recibido muy buen trato de todo el personal. Recomiendo este servicio 100 por ciento.
The quality of service changes drastically when the owner Mercedes is not present. When she is there the ladies are courteous and productive, when she isn’t they are rude and slow.
Make sure to visit when the owner is there if you want to enjoy your hairstyle and your time while at the salon.
I take both my daughters here for a wash and set and they are great. It Is usually busy but the wait doesn't seem long. There Is always a good amount of people working and things move smoothly. They do a great job at doing hair and I have no complaints.
Dominican styling at its best!!!
My mom favorite place to do her hair.
Got to call for another appointment my hair feels silky. Everyone was genuinely friendly and complied with my request concerning how I wanted my hair. I had so Owner/Ladies were #1 Blessings ????????
I love how they do my hair they are the only salon I go too in Reading Pa thank you Queen of Hair for everything y'all do????????????????????
I was there and I feel like if you can’t speak Spanish they don’t try to do your hair nice. They can’t curl black hair/ style it. Only the salon owner Mercedes can do all hair types the other women cannot. It’s cheap but not worth it if Mercedes isn’t there. When she’s not there they’re rude & lazy.
This will be forever my favorite salon. I’ve been going here for over 13 years. I’ve since moved from Reading, but Mercedes is the only person I trust to cut my hair. In the 13 years I haven’t always been faithful. I’ve tried some boujee salons in Philly and on the mainline, but they always seem to butcher my hair.. I definitely learned my lesson. She’s 100% worth the 1.5 hr drive. Her cuts always grows out beautifully and she’s super affordable.
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Queens of Hair Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Appointment required
Accessibility
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 07:30 AM - 06:00 PM |
| Sunday | 09:00 AM - 02:00 PM |
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Location
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