Trendy Nails Spa

+1 619-421-9888

2318 Proctor Valley Rd #101, Chula Vista, CA 91914 United States of America

Open Today: -

Quick Facts About Trendy Nails Spa

Trendy Nails Spa has received both positive and negative reviews from customers, highlighting the strengths and weaknesses of the establishment. Here is a breakdown of the strengths and weaknesses based on the comments provided:

Strengths: 1. Attention to detail: According to one customer, their assigned nail technician, Lien, took her time to meticulously remove the previous gel manicure and applied the new gel polish with precision. This attention to detail is seen as a strength, especially in comparison to other salons that rush through the process. 2. Customer service: Multiple customers mentioned the friendly and welcoming atmosphere of the spa. The staff greeted customers promptly upon arrival and were described as nice and attentive. 3. Professional service: Customers expressed satisfaction with the professionalism displayed by the staff at Trendy Nails Spa. The technicians were described as quick and attentive. 4. Skilled nail technicians: Two customers specifically mentioned the skill and expertise of particular nail technicians, Andy and Helen, describing them as amazing artists and among the best in the business.

Weaknesses: 1. Inconsistent quality: One customer complained about the quality of service received during their visit. They mentioned that the lady who attended to them rushed through the service, resulting in a poor shape of their nails and cakey polish. Additionally, there were missed parts of the nails during a fill, which resulted in an unsatisfactory outcome. 2. Poor communication: Another customer had a negative experience due to miscommunication. They called to make an appointment and specified their requirements, but upon arrival, they experienced delays and were not properly informed about the wait time. The customer felt frustrated and expressed disappointment with the lack of communication and understanding about their specific needs. 3. Unavailability of specialists: One customer mentioned that even though they had specified having ingrown nails when making the appointment, they were still made to wait extra time for a specialist. This indicates a lack of coordination or availability of the necessary professionals to address specialized needs. 4. Time management: A few customers mentioned delays or longer wait times than expected. This could potentially be seen as a weakness in managing appointments and ensuring efficient service.

In conclusion, Trendy Nails Spa has strengths in attention to detail, customer service, professionalism, and skilled nail technicians. However, there are areas of improvement in maintaining consistent quality, effective communication, availability of specialists, and time management. By addressing these weaknesses, the spa can further enhance their overall customer experience and reputation.

Best TL Reviews

My first time here and I've found a gem! My assigned nail tech, Lien, took her time with removing my previous (gritty) gel manicure from somewhere else. Then when she applied the new gel polish, she meticulously went all the way to the cuticle and didn't blob on too much, unlike other fast seat turning salons. The entire time I was there, their customers came in like regulars, some even brought them holiday gifts, many phoned in for appointments and in return, they were all very nice to greet each customer walking in within 5 seconds of stepping foot in the salon. I definitely recommend and look forward to returning!

My wife and I had a wonderful experience at Crystal’s Nail and Spa the other day. The staff was friendly and very helpful in helping us select the best pedicure for what we wanted to send on ourselves. The whole experience was fantastic and we highly recommend Crystals to anyone looking for a good nail and spa place.

Loving my “trendy” nails. This is one of go-to nails salons. Went in for gel, walked out with this very light lilac with unicorn sparkles dip powder. Looks so natural and clean. Service was quick and professional. No wait on a Monday afternoon, (helps being off lol) great way to start my week! ????

Went in for a fill and the lady messed up my shape the polish is cakey. She missed parts of my nails for the fill so it dips in by my cuticles. The polish is also done bad. Paid 50 for this. She was rushing through it so she could go home. I understand that she wanted to go but you didn't close until 7 pm I got there at 545 and had to have my nails redone for work and it was the only place still open at that time.

Been going to them for years. Andy and Helen are amazing nail artists and one of the best in the business:)

If you're in the Eastlake area, this is the nail salon I love... go see Chloe!

Called to make an appointment, specifying what I needed to be made. The man who answered took my name and said to come in at 3:15PM. I got to the salon at 3:10PM, and they were busy - I understood if they were going to be a few minutes behind. At 3:25PM I asked the lady to give me an an estimate of how long it’ll take and she said 10min. At 3:35PM they assigned me a chair with no pedicurist. Five minutes later a lady came in and when I told her that I had ingrown nails she said that I had to wait longer. I waited 10more minutes even though I had initially told the guy on the phone about this. When the lady finally came, she began to do the pedicure, then asked me to wait 5 minutes for her to assist another lady. When the lady came back she turned off the water and began to dry my feet and apply the first coat of nail polish. She never cut my nails!! I told her and she said she did not know. By that time I was done and asked to be released.

Bad experience!! Wasted almost an hour for nothing. Never going back!

Lien took care of my manicure and Chloe took care of my pedicure. Both were fantastic.

Lien: quiet but attentive. Complete perfectionist.

Chloe: quick and strong. Best pedicure massage I’ve had… ever.

I plan on returning.