Quick Facts About Empress Nails II Day Spa
Empress Nails II Day Spa has received a mixture of positive and negative reviews from customers. These comments provide insight into the strengths and weaknesses of the salon. Below is an analysis of the comments, highlighting the key points to consider.
Strengths:
1. Customer satisfaction: Many customers express their satisfaction with the salon, noting that they have never left without being 100% satisfied. This indicates that the salon has a track record of meeting customer expectations and delivering high-quality services.
2. Friendly and helpful staff: Multiple reviewers mention the kindness and helpfulness of the staff at Empress Nails II Day Spa. This positive interaction helps create a welcoming and comfortable atmosphere for customers.
3. Skilled technicians: There are several positive comments praising the nail technicians for their skills and excellent work. Customers mention specific technicians' names, indicating that there are experienced professionals working at the salon.
4. Customization of services: One customer mentions that the salon was willing to make a custom color for their nails. This flexibility shows that Empress Nails II Day Spa is willing to go the extra mile to meet customer preferences and provide personalized services.
5. Reasonable prices: A customer mentions that the prices at the salon are reasonable. This suggests that the salon offers competitive pricing for their services, attracting customers looking for good value for their money.
Weaknesses:
1. Inconsistent quality: One negative review mentions that a friend experienced issues with their gel nails shortly after getting them done. This indicates that there may be inconsistencies in the quality of work, potentially leading to dissatisfaction among some customers.
2. Difficulty with specific requests: A customer expresses disappointment that the salon was unable to provide the exact color they wanted. This suggests that the salon may have limitations in fulfilling specific customer requests, potentially leading to disappointment and frustration.
3. Nail damage: Another negative comment highlights that the customer's nails had turned yellow and felt uncomfortable after their visit. This indicates that there may be issues with the products or techniques used at the salon, leading to potential damage to customers' nails.
4. Mixed reviews from long-time customers: One reviewer, who claims to have been a customer for over 20 years, states that they will not be returning to the salon. This suggests that there may be a decline in the salon's quality or service over time, leading to dissatisfaction among long-time customers.
In conclusion, Empress Nails II Day Spa has several strengths, including high customer satisfaction, a friendly and helpful staff, skilled technicians, customization of services, and reasonable prices. However, there are also weaknesses, including inconsistent quality, difficulties with specific requests, potential nail damage, and mixed reviews from long-time customers. It would be beneficial for the salon to address these weaknesses to improve overall customer experience and maintain a positive reputation.
Best TL Reviews
Have been coming here for over five years. I’ve never left there without being 100% satisfied. Everyone who works there is amazing and kind! Highly recommend this place to anyone who wants a nice manicure and or pedicure. I get dip nails and they are phenomenal. I drive 30 minutes to get there and sure I pass hundreds of other nail salons but it is worth every second!
Absolutely horrible. My friend and I came here on February 3rd. I got acrylics, a full set, and my friend got gel nails, full set. I brought my own color with, a discontinued color. My friend simply wanted black stiletto gel nails. My friend's nails started having issues within 3 days. Polish chipping, nail broke, etc. My nails aren't the color I wanted and brought in. (They swore they couldn't do a no chip with my color, but the other color they had in no chip was "the exact same color". No, it's not.)
I've been coming here off and on since I was 20. So over 20 years. I won't be back.
The pictures are what my friend's nails looked like. They chipped the first night. They were set on a weird angle and not flat. The edges were jagged and not polished.
My nails aren't much better. Though none have broken off (yet), they have yellowed glue and don't feel right. There's a cut under the one nail, too.
I absolutely fell in love with this salon when I went in! Everyone was so kind and helpful, I was greeted so quickly and attended to immediately. Tyler did my nails, he did such a wonderful job, I was in and out in an hour. This is my new, go-to place!
EDITED 2-3-22 These are my nails Kevin just did, incredible!!!!
I love my nails, they came out wonderful thanks to Tony! He also shaped them beautifully. I will definitely be going back.
Had a great experience here! So happy to have found a nail salon that does good work that’s close to home.
I love this nail salon! I've been coming for years and never had a bad service. Prices are reasonable and they don't rush through the services. Highly recommend.
OMG I would recommend this place to anyone and everyone. They were friendly, helpful- listened to me and even made a custom color for my nails. My experience there was very special. I felt to relaxed from every aspect of my experience there.
Kevin did a wonderful job on my nails. He was able to make me feel comfortable and relaxed. Thank you Kevin for my beautiful nails.
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Empress Nails II Day Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 04:30 PM |
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Location
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