sassy nail & tanning

+1 207-667-9009

175 High St #6, Ellsworth, ME 04605 United States of America

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Quick Facts About sassy nail & tanning

Title: Strengths and Weaknesses of Sassy Nail & Tanning Place

Introduction: Sassy Nail & Tanning Place is a nail salon that offers various services, including full sets, gel manicures, and pedicures. However, based on the provided customer comments, there are evident strengths and weaknesses associated with the salon. This article will critically analyze the strengths and weaknesses of Sassy Nail & Tanning Place, taking into account the comments provided.

Strengths: 1. Expertise in Gel X nails: One customer highlighted their positive experience with Cathy, who specializes in Gel X nails. The customer was impressed with Cathy's work and highly recommended her. This suggests that Sassy Nail & Tanning Place has skilled technicians who excel in specific nail techniques.

2. Positive previous experiences: Another comment mentioned that the salon had been visited for years, indicating that Sassy Nail & Tanning Place has a loyal customer base. This suggests that they have provided satisfactory service to customers in the past, leading to repeated visits.

Weaknesses: 1. Inconsistent service quality: A significant weakness highlighted by multiple comments is the inconsistency in service quality. Customers reported dissatisfaction with the outcome of their nail appointments, including mistakes in design, uneven application, and crooked nails. This inconsistency in service quality indicates a lack of attention to detail and poor craftsmanship by some technicians.

2. Short-lasting gel manicures: One customer mentioned that their gel manicure lasted only two weeks before experiencing lifting. This indicates a weakness in the salon's gel manicure application process, suggesting that their technique or products may not be of the highest quality.

3. Lack of attention to customer requests: Multiple comments highlighted the salon's failure to follow customer instructions. Customers mentioned that requested designs were not executed, solid colors were chosen instead of desired designs, and the staff refused to paint a child's nails in a specific design. This suggests poor communication and a lack of flexibility in accommodating customer preferences.

4. Poor customer service and time management: A few comments highlighted issues with customer service and time management. Customers mentioned that they had to wait longer than their scheduled appointment time, indicating inadequate scheduling or time management. Additionally, some customers felt mistreated and dissatisfied with how their concerns were addressed when requesting a refund or expressing dissatisfaction with their service.

5. Rough and careless handling: Several customers mentioned that the technicians were rough and careless during the service. This resulted in bleeding, pain, and skin irritation. Such incidents indicate a lack of professionalism and proper training in the salon.

Conclusion: Overall, Sassy Nail & Tanning Place has both strengths and weaknesses based on the comments provided. The expertise in Gel X nails and positive previous experiences demonstrate that the salon has the potential to deliver high-quality services. However, the inconsistent service quality, short-lasting gel manicures, disregard for customer requests, poor customer service, rough handling, and lack of attention to detail are significant weaknesses that need to be addressed. To improve customer satisfaction and maintain a loyal customer base, Sassy Nail & Tanning Place should focus on improving its service quality, customer communication, professionalism, and time management.

Best TL Reviews

I went here yesterday to get a full set. Even came prepared with pictures. What i got was not even close to the picture i showed them.

The reds on my middle/ring finger are different shades because they layered the red on top of the black on my middle finger causing it to be slightly darker

The paint has already chipped on my index finger not even 24 hours later

They were insanely rough with my hands and made me bleed on three separate fingers. He was very rough and careless with the filing and took skin off of some of my fingers; they’re still sore nearly 24 hours later. They were very careless while trimming my cuticles, he went too far on a couple fingers (mostly my right thumb.) making me bleed, and all he did was wipe it off and carry on.

I had a previous cut on my right hand middle finger because i work and stuff happens; but he was very rough with that and made the entire experience way more painful than it should’ve been. You can see in the photos how red and irritated my fingers are.

On my left hand they did the design wrong. the slanted red on the middle finger is supposed to be facing the ring finger

I have been going here for years, but the last few times I have found that my gel only lasts 2 weeks before it begins to lift. I feel like they are in a big hurry to do the job, and my last pedicure did not even take care of my skin. Very disappointed that the quality of their service has gone down hill. Have found a new nail place.

The pictures below are from a manicure I received on Tuesday. It is now Thursday morning, not even 48 hrs after getting them done. I've never seen this happen so quickly or nail polish that dents and scrapes so easily once dry, or even days later. I'm sure they'd offer to fix it for me, but since the manicure itself was a waste of money, I don't see the sense in wasting more on the gas to get there (1/2 hr from me). Very dissatisfied in the work and the quality of products used. Will not be returning.

Note- I am currently out of work, so aside from cooking and dishes, I'm not really using my hands too much. I've ruined manicures in the past bc I owned a cleaning company, but have not been exposed to those chemicals lately,so that's definitely not the issue this time.

I decided to try Gel X instead of acrylics and went in to have Cathy do my nails and oh boy, am I glad I did. I’m obsessed. I tell everyone about her and Gel X. I’m probably annoying, but I don’t care..because my nails are incredible. I’ve had her do them twice now and I’m already looking for inspiration for next time. I 10000% recommend going in and having Cathy do some Gel X nails on you, you’ll love them!

I made an appointment with Cathy after seeing some of her work on a local facebook page. To say I am impressed with my nails would be an understatement. She is absolutely incredible and I can’t wait to book with her again!????

They did absolutely nothing I asked for and Tony refused to give me my money back. My nails are boxes and the “French tip” take up half my nails. Those white dots are supposed to be flowers, before those flowers were painted the man had said multiple times he had no idea how to do flowers but they are too busy that he’s just going to have to try his best.

I went to sassy with my daughter to get a pedi. And my daughter got her nails painted...I asked them to do many designs and kept telling me it was "too hard" and that I was un able to do design and needed to choose a solid color with no design. So finally I chose 1 solid color which isn't at all what I wanted. My daughter wanted her nails and toe nails all rainbow color. And they refused to take the time to paint her nails all rainbow. Just like me with the design I chose. Telling me it was too hard as if they didn't want to take the time to do it, yet I've seen many many people have designs done there, so why couldn't i??? Every single time I go into sassy expecting to come out with something, they won't do what I ask them too. And I wanted them to put gel on my daughters nails because if they don't all the stuff I paid for, comes off in 1 day...so I asked them to do gel on her without filing her little nails down and they refused. Wouldn't do it. They wouldn't make my daughter's nails into lady bugs after they told her they weren't doing rainbow. So neither of us got what we wanted. Not at all what we asked for and had to just do what they suggested because everything we suggested and wanted wasn't an option. Yet they charge us $100 to give us an experience we will never ever for get in the worst way possible and we will never ever be back there. I always go to Walmart for now on or c&t nails and they ALWAYS give exactly what I want. And I've never ever ever been charged $100 and come out with something i didn't like. It's always exactly what I want. The only place I have a hard time getting what I want is sassy. They won't take the time. I absolutely hate writing bad reviews, but this experience was so unfair to both me and my daughter and way over priced for something neither of us wanted. ????

Not what I asked for. Nails are crooked, uneven different sizes. And see through. During the process the nail fell off then he blamed it on me moveing. (I was not moveing) was not worth 60 dollars. I had a appointment at 12:30 and I didn’t get in until 1:30. Also filed my nail down to the point where it hurt. Not worth it