Airport Blvd Nails & Spa

+1 252-281-4065

2515 N, Airport Blvd NW ste-E, Wilson, NC 27896 United States of America

Open Today: Closed

Quick Facts About Airport Blvd Nails & Spa

Airport Blvd Nails & Spa has received mostly positive comments from customers. The strengths of the salon include the skill of the technicians, the professional and relaxing atmosphere, great customer service, and the overall quality of the services provided. However, there are also some weaknesses that need to be addressed, such as communication issues and the lack of a receptionist for appointment scheduling.

One of the key strengths mentioned is the skill of the technicians. Customers have praised multiple technicians, including Kim and Peter, for their amazing work and ability to listen to the specific preferences of the customers. This indicates that there is a high level of expertise and attention to detail at the salon.

Another strength is the professional and relaxing atmosphere. Customers have commented on the beautiful environment and the friendly nature of the staff. The salon seems to have a welcoming atmosphere that makes customers feel comfortable and at ease during their visit.

Customers have also mentioned the excellent customer service provided by the staff. They have noted that the staff members know their customers by name, offer beverages, and engage in pleasant conversation. This indicates that the staff goes above and beyond to provide a positive experience for their clients.

The overall quality of the services provided is also mentioned as a strength. Customers have commented on how great their nails look after visiting Airport Blvd Nails & Spa. This indicates that the salon consistently provides high-quality services that meet the expectations of their customers.

However, there are some weaknesses that need to be addressed. One customer mentioned the lack of proper communication regarding the salon's appointment-only policy on weekends. While this customer was already aware of the requirement, they suggest that the salon should clearly inform new customers about this policy by posting a note on the door. This could prevent any confusion or frustration that may arise if a customer shows up without an appointment.

Another weakness mentioned is the difficulty in reaching the salon by phone to set up appointments or make changes. This is a significant issue for customers who need to reschedule or cancel their appointments. If Airport Blvd Nails & Spa wants to continue with an appointment-only policy, it is important to have someone available to answer the phone at all times or to provide an alternate method for customers to make or change appointments.

In conclusion, Airport Blvd Nails & Spa has several strengths that have been highlighted by customers, including the skill of the technicians, the professional and relaxing atmosphere, great customer service, and the overall quality of the services provided. However, there are also some weaknesses that need to be addressed, such as communication issues and the lack of a dedicated person to handle appointment scheduling. By addressing these weaknesses, the salon can further improve its customer experience and continue to thrive in the industry.

Best TL Reviews

LOVE this nail salon. Everyone here does amazing work, I'm not hesitant to see any of them, but Kim is my go to girl. She listens to exactly what you want and how you want it. I leave happy every time!

Best place in Wilson. Very professional and the place is beautiful and very relaxing. They seem to know their customers by name, very nice. Daniel did an AMAZING JOB! I will be back for a pedicure!

Kim does an amazing job as well as Peter......haven't experienced any of the others, but so far I have been well pleased!

This is a very professional shop. I am from out of town and was unsure where to go. They were all so kind and the conversation was fabulous. Offered beverages and overall great service. Peter was the best. Will definitely be back.

Airport Spa and Nails are very warm and inviting with their atmosphere and the people that work there.

They are also top of their game when it comes to having my nails look great.

$75 for a pedicure started with one person he had appointment with someone else gave me to another person definitely not worth it less learned

This nail salon is great at providing services; however, they do have some things that need to be worked on. Overall good customer service. They should make a note on the door that it is appointment only for the weekend. I have been going here for quite some time so I already know that I need to make one to ensure they will be able to serve me. The only problem with the appointment only is that no one answers the phone to set up the appointments. I am in the routine of setting appointments during check out, but if I need to change or cancel my appointment, it is almost impossible to reach them by phone. If you are going to do appointment only, be sure to have a receptionist there or someone designated to answer the phone at all times.

My boyfriend and I just moved to the area and were trying to find a new place here and we are so glad we came across this place. They closed at 4 and our appointments were at 3, we were afraid they would rush to get out but they absolutely took their time and did it right. They seated us quickly and we didn’t have to wait. Very comparable prices to where we came from and extremely great service. We will be back next month.