Pro Nails 2

+1 843-720-5055

724-A King St, Charleston, SC 29403 United States of America

Open Today: Closed

Quick Facts About Pro Nails 2

Pro Nails 2 is a nail salon in Charleston, South Carolina. Based on the comments provided, it is evident that the salon has both strengths and weaknesses. This analysis will provide an overview of the positive aspects as well as the areas where improvement is needed.

One recurring theme in the comments is the exceptional customer service and hospitality provided by the staff of Pro Nails 2. Visitors from out of state were impressed by the friendly faces and the warm welcoming atmosphere. The salon made them feel comfortable and appreciated, creating a positive and memorable experience for them. The owner also received praise for being professional and friendly, creating a good first impression.

Another strength mentioned by customers is the quality of the nail work performed. Visitors were impressed by the skills and expertise of the nail technicians, with one comment specifically mentioning a nail technician named Shaun who did an amazing job. They were satisfied with the services received, such as gel pedicures and nail reshaping, and appreciated the attention to detail and the love that went into their work. Bridal parties were also mentioned, indicating that the salon is capable of handling larger groups and providing a positive experience.

However, there are also several weaknesses mentioned in the comments that Pro Nails 2 should address in order to improve. One key area of weakness is the customer service provided by some of the staff members. One customer described their experience as one of the worst they have had, highlighting the rude and uninterested behavior of a particular nail technician. This customer felt uncomfortable and unwelcome, and their nails were left in an unsatisfactory state. Another customer mentioned that their nails experienced severe lifting and acrylic on the skin after a visit to Pro Nails 2. These experiences indicate a lack of professionalism on the part of some staff members, as well as a lack of attention to detail and adherence to proper nail care practices.

Another area of weakness mentioned is the overall cleanliness and ambiance of the salon. One customer commented on the heavy smell of incense and cigarettes, which caused discomfort and irritation. The mention of loose wires and nail polish-covered equipment gives the impression that the salon may not be well-maintained. Additionally, the use of cheap shop towels instead of proper hand-drying towels raised concerns about the salon's commitment to hygiene and quality.

It is important for Pro Nails 2 to address these weaknesses in order to provide a consistently positive experience for their customers. Improving customer service and ensuring that all staff members are professional and well-trained would go a long way in creating a welcoming and comfortable environment. Additionally, maintaining high standards of cleanliness and hygiene will help boost the salon's reputation and attract more customers. By addressing these weaknesses and building upon their strengths, Pro Nails 2 can continue to improve and provide exceptional nail services to their customers.

Best TL Reviews

My boyfriend and I heard about this place from some locals as we’re visiting from out of state and we were blown away with the hospitality and quality of work that was preformed. When you walk into Pro Nail#2 you are instantly greeted by friendly faces and showed love and respect, they make you feel so comfortable and welcomed like you’re family! But not only was the experience amazing but both our nail techs went above and beyond to make sure everything came out like we wanted. Thank you so much! next time we’re in Charleston we will definitely be coming back to you guys!!!

Angel and her team was AMAZING!! I made this appointment for my bridal party and they really took care of my girls and I! They are the definition of southern hospitality ????????

Such an amazing experience- was there for a solid chunk of time and loved talking with everyone there. Truly a welcoming and warm environment. You can tell the love that goes into their work. Shaun did an amazing job and we left with big smiles.

Angel provide outstanding services with a gel pedicure and she reshaped my nails, did new polish with designs. She save the day from a previous nail salon poorly done services. I greatly appreciate her customer service.

Honestly, one of the worst experiences I’ve had. I’m really confused and concerned that this place has such a high rating.

Went in with long clean natural nails and left trying not to cry. I only wanted a manicure with regular polish. Even with some of the bad reviews I figured there was no way to mess that up.

I would have walked out during the nail filling had I not been with a friend and feeling so mortified and embarrassed.

The “nail tech” that did my nails was extremely rude and uninterested. He didn’t ask what I wanted, stopped filling my nails to use his phone & watch tv, didn’t wear gloves, dug his own sharp nails underneath mine, gave me the wrong color, cut my nails wonky and extremely short after I specially asked to leave them long. My cuticles were never touched, and he painted right over them. After doing my base coat, while they were still wet, I was asked to pull out my card and pay + tip. The layers are uneven and blotchy, he even made a comment blaming me for having them to close to the fan.

He made multiple mistakes and just slapped on more layers to cover it up. Didn’t clean up the top coat left all over my fingers and left me in the chair without giving any direction, so he could go eat. Another nail tech had to assist me with the drying station and give me nail oil.

Extremely unprofessional and made me very uncomfortable/feel unwelcome, I’d be shocked if this person had any professional training.

My nails are now uncomfortably short, uneven, and my cuticles look ravaged.

Went straight to the store to get nail polish remover.

One of the women was extremely nice and my friend did have a better experience.

I work in customer service so I usually understand and don’t mind when service is lacking but this was pretty bad.

I was visiting Charleston, SC and was in need of a Pedicure. The owner greeted me when I arrived. I was in a chair within 10 minutes. She was so professional and friendly during my visit. Whenever I’m in Charleston again, I will definitely visit Pro Nails 2. Great experience!

Thank you to Angel for making our nail experience so wonderful! She made us feel so welcome and did an amazing job of both of our nails! Highly recommended!

Update: my nails now have severe lifting on 8 nails, and acrylic on the skin of another.

Original review: First of all, the smell. HEAVY incense and cigarettes. My eyes burned. I'm going to ride away with my windows down for some air. The shop looks tacky with random power tools, and loose wires.the equipment is covered with nail polish. Prices are okay. BE CLEAR because they will do whatever to your nails and charge you extra. I played musical chairs and 3 different ppl worked on me. Nails look okay. I asked for long almond shaped clear polish. Owners seems cheap. The towels to dry your hands are cheap shop towels (car towels). I can't deal.