Image Hair & Nails

+1 251-287-2587

2312 St Stephens Rd, Mobile, AL 36617 United States of America

Open Today: -

Quick Facts About Image Hair & Nails

Image Hair & Nails place has several strengths based on the comments provided. One strength is the quality of the services provided. Many customers expressed satisfaction with the results of their nails, hair, and other services. Punkin did an excellent job on one customer's nails, and the new girl Meemee offered innovative options that one customer had never even heard of. This appreciation for the quality of service indicates that Image Hair & Nails is capable of delivering exceptional results.

Another strength is the employees' dedication to customer satisfaction. Customers consistently mentioned the excellent customer service they received from the employees. They appreciated the employees' skills and the fact that they took pride in their work. The employees seemed to prioritize customer happiness and create a relaxing atmosphere for their clients. This dedication to outstanding customer service suggests that Image Hair & Nails prioritizes building strong relationships with their customers.

Furthermore, the presence of different ethnicities within the salon was seen as a strength by some customers. One customer mentioned that punkin was the first black person they had ever seen working in a shop. Diversity within a salon can create a welcoming and inclusive environment for customers from various backgrounds, which is a positive attribute of the salon.

Additionally, the leadership at Image Hair & Nails seems effective, according to a comment. Lynn and Tim were specifically mentioned as setting an example of good leadership. Strong leadership is crucial for maintaining a positive work environment and ensuring high-quality service provision. This suggests that Image Hair & Nails has a well-managed establishment.

Despite these strengths, there are a few weaknesses mentioned in the comments. One customer expressed dissatisfaction with the service from the lash technician. The customer claimed that the lash technician was not receptive to their concerns about watery eyes and dismissed their request to wash their hands again. This incident indicates a potential lack of professionalism or communication within the salon. However, it is essential to acknowledge that this comment represents only one customer's experience and may not reflect the general quality of service provided by the salon.

Another weakness mentioned in the comments is the rudeness of a specific employee who told one customer they needed an appointment. The customer was displeased with this interaction and decided to take their business elsewhere. Rude behavior from employees can create a negative atmosphere and deter customers from returning. This incident suggests that some employees may need to improve their communication and customer service skills.

Finally, while the comments generally indicate high levels of satisfaction, some customers noted that the salon needs to take more time to ensure services are done correctly. While the customers appreciated the employees' patience, they also mentioned that the employees should take their time and be more attentive to avoid mistakes. This suggests that there may be room for improvement in terms of efficiency and attention to detail.

In conclusion, Image Hair & Nails place has several strengths, including the high quality of services provided, dedication to customer satisfaction, effective leadership, and the presence of diverse employees. However, there are also a few weaknesses mentioned, such as a potential lack of professionalism, rudeness from one employee, and the need for improved attention to detail. Overall, the salon seems to have a positive reputation, but it should address these weaknesses to continue providing exceptional services and maintaining a satisfied customer base.

Best TL Reviews

Punkin did my nails which I love and she is the first black person I ever seen in a shop

I absolutely love???? my one stop shop???? All of the employees here are amazing at what they do and take pride in making their customers happy by providing excellent customer service and a relaxing atmosphere to unwind????. Thanks to Lynn and Tim for setting the example of good leadership.????

The new girl Meemee is amazing she offers so much stuff with nails I've never even heard of. Her work speaks volumes..... Thanks Meemee i wish i could post a pic of my nails here

Lady who does lashes told me to stop blinking ur eyes. I said the seasonings on ur hands makes my eyes watery. She said if u dont stop u go somewhere else. She says i washed my hands already. I said do again and use soap. A mess

Dude was rude & told me I needed an appointment. Gladly took my business elsewhere

Wonderful My Feet Feel Brand New Hands Are Really Nice ????

They guy in there made my first experience real good!

They r very nice and patient and they take there time and do it right I will be back again!!!