Nail Concepts

+1 812-981-5555

3001 Charlestown Crossing, New Albany, IN 47150 United States of America

Open Today: -

Quick Facts About Nail Concepts

Nail Concepts has some strengths and weaknesses based on the comments provided. The strengths of the salon include:

1. Good color and shape: According to one customer, the color and shape of their nails were good, indicating that the technicians at Nail Concepts have skill in creating aesthetically pleasing nails.

2. Detailed and careful work: Another customer mentioned that the salon provides detailed and careful work, which suggests that the technicians pay attention to detail and take their time to ensure a high-quality result.

3. Friendly staff and relaxing atmosphere: Several customers mentioned that the staff is friendly and the atmosphere is relaxing. This is important for creating a positive experience for customers and making them feel comfortable during their visit.

4. Great help with color selection: One customer mentioned that the staff at Nail Concepts is helpful in choosing colors. This indicates that they value customer satisfaction and are willing to assist customers in finding the right shade for their nails.

5. Long-lasting results: A customer mentioned that their dip nails lasted longer than a month, even with frequent hand washing and rough treatment. This indicates that Nail Concepts provides durable and long-lasting nail services.

However, the salon also has some weaknesses:

1. Inconsistent service: One customer mentioned that they received good service in the past but the recent visit was disappointing. The technician spent most of the appointment talking on her phone and the customer was left with crooked, uneven nails and bleeding cuticles. This indicates a lack of professionalism and attention to detail.

2. Poor communication: Several customers mentioned that the technicians did not communicate well during their appointments. In one case, the technician did not ask for the customer's desired shape, and in another case, the technician refused to follow the customer's instructions regarding the type of polish to use. This lack of communication can lead to unsatisfactory results and customer dissatisfaction.

3. Rushed service: One customer mentioned that their nails were not done well because the technician may have been rushing due to being busy. This suggests that Nail Concepts may prioritize speed over quality, which can result in subpar outcomes.

4. Issues with gel top coat: One customer mentioned that the gel top coat applied to their dip nails was flooded and started peeling off after only one day. This indicates a lack of expertise in applying gel top coat, which can affect the longevity and appearance of the nails.

5. Inconsistent removal of previous polish: A customer mentioned that the technician did not fully remove the previous gel paint during their pedicure, leaving some patches visible. This suggests that the salon may not have a thorough process for polish removal, leading to unsightly results.

In conclusion, Nail Concepts has strengths in terms of good color and shape, detailed and careful work, friendly staff, a relaxing atmosphere, and long-lasting results. However, there are also weaknesses such as inconsistent service, poor communication, rushed service, issues with gel top coat, and inconsistent removal of previous polish. These weaknesses can impact the overall experience and satisfaction of customers.

Best TL Reviews

Went yesterday at opening time. Seemed nice enough at first. 3 ladies can in right after me saying they needed to be done in an hour so one lady worked on me and my 11 year old. Color and shape are good. I got dip on my nails but she used a gel top coat saying it would be shinier. I said ok but doesn’t it usually peel? She said no this is a good top coat. So I said ok. Her application of the topcoat was flooded and it’s peeling off already 1 day later. Nails over all are a 4 star. Toes were not done well at all. I paid to remove previous gel paint and you can still see some on with close inspection. Paint is patchy and you and see though some parts but not others. She may have been rushing bc they got busy. When I inquired about my total bc I noticed a 5 dollar difference she said they charge to take dip off even if you are getting it again which is unusual in this area. Potential for nails with out the gel top coat and fell short on regular toe polish.

Use to love this place. Very disappointed in the service I received today. I came in for a full set and the technician spent almost the entire appointment talking on her phone. I left the salon with crooked, uneven, and thick nails and bleeding cuticles. I've been to most of the salons in this area and this one use to be my favorite. I hate to have to find somewhere else, but the service here is not worth the $$$.

This salon is incredible! Very detailed and careful work; I couldn’t be happier with these nails.

I went there on a slow friday. I got dip, and matte black. I am not usually one to complain, but i will not be going backZ The woman who did my nails didn’t speak, left my nails very thick, didn’t ask for my shape, and didn’t bother to clean the excess off of my nails. Very disappointed. I will have to go get them redone elsewhere.

I used to love going here for pedicures & dip nails, but haven’t since last fall. Andy always did great work. I started going to a salon in Louisville closer to home, but missed Nail Concepts, so wanted to give them a visit again. Went last Wednesday, and this is what my dip nails look like as of today. Not sure what the girl’s name was, she barely spoke to me. She was very rough, filed them down too much, & only used two “coats”. She was upset because I told her not to use Gel polish on top of the dip (that’s not how you do dip, I would get gel nails if I wanted gel. I am beyond disappointed. I work in sales, not construction, my nails should not look like this in less than a week. Dip always last me 5 weeks, I always go the same day I go to the hair salon. Huge waste of $35, & the gas it took to get over there. :(

I've only been here twice and going today for another fill. I'm glad I found them. Everyone is friendly and they are great help with colors and my nails always look great when I'm done. I won't go anywhere else.

Friendly staff and relaxing atmosphere! She did a great job and I look forward to going back!

They always make my nails look great, every time and with every person I get! It’s a great price for the service you get. I get dip and my nails would last longer than a month if I let them, no other place does them so well that they will stay on for longer than a month. I work with kids and I’m always washing my hands and I’m super rough on my nails so this says a lot. They are awesome.