Quick Facts About True Touch Nails & Spa
True Touch Nails & Spa has received a mix of positive and negative comments, which can be used to identify its strengths and weaknesses.
Starting with the strengths of the salon, several customers mentioned that the staff at True Touch Nails & Spa were friendly and provided excellent customer service. They praised the technicians for their talent and attention to detail in providing a quality nail service. The customers also felt that the salon had a welcoming and warm atmosphere, with some mentioning that they felt like family when visiting.
Another strength mentioned by customers is the longevity of their nails after visiting True Touch Nails & Spa. Many customers reported that their nails stayed intact and well-maintained for 2-3 weeks after receiving a dip powder manicure. This indicates that the salon is using high-quality products and techniques to ensure long-lasting results for their customers.
Customers also appreciated the cleanliness of the salon, mentioning that it was well-maintained and hygienic. This is an important aspect for a nails and spa place, as cleanliness is crucial to prevent infections and maintain a healthy environment.
Additionally, some customers highlighted the competitive pricing of True Touch Nails & Spa, stating that the services were reasonably priced compared to other salons. This can attract customers who are looking for quality services at affordable prices.
Moving on to the weaknesses of the salon, a significant concern raised by one customer was an infection they allegedly contracted after visiting True Touch Nails & Spa. The customer mentioned that all ten fingers were red, swollen, itchy, and in pain, and they had to seek medical attention. Furthermore, they mentioned that the staff at the front desk was rude and uncooperative when they requested a refund. This indicates a lack of responsiveness and empathy from the salon's management.
Another weakness mentioned by a customer was a negative experience with an older gentleman who provided the service. They expressed disappointment in the technician's lack of skill in shaping the nails, resulting in bleeding and discomfort. The technician did not apologize for their mistakes and did not handle the situation professionally. This indicates a lack of expertise and professionalism from the technician.
Furthermore, the lack of an apology and unsatisfactory resolution to the issue raised concerns for the customer. They felt that the technician was aware of their poor performance and deliberately avoided facing the customer. This behavior suggests unprofessionalism and a lack of accountability.
In summary, the strengths of True Touch Nails & Spa include friendly and talented staff, long-lasting nail services, a welcoming atmosphere, and competitive pricing. However, the weaknesses include concerns about infection, rude and uncooperative staff, lack of expertise in nail services, and unprofessional behavior. It is important for the salon to address these weaknesses to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
THEY GAVE ME AN INFECTION!! Every single finger is red,swollen,itchy, and in pain. I went to the emergency room and they too confirmed my nails were infected. I went back to see if i could get my money back since i need to take them off anyways since they’re infected. The man at the front desk was very rude he didn’t even let me explain the situation. I even asked to talk in private because i didn’t want to make a scene or have anyone hear what i had to say but he ended up being the one getting all defensive and raising his voice. He said since it was all 10 fingers and not just one nail then it wasnt their problem and that nothing could be done. I don’t think its right but whatever I don’t think ill be coming back and everyone should be careful they dont get an infection either.
I hate to write this because it’s the first bad experience I’ve had here. This would be my 5th time at this nail salon but my 1st time getting my nails done by the older gentleman with glasses. I went in wanting to remove the powder (had to get it done previously because my nail was broken half way down) and keep my natural nail. He had said no you should get a fill because you’ll get fungus if you don’t. In my head I was like uh sure, you’re the professional here. As he started to remove the old color and began to shape the nails, he not only shaped them wrong, but I noticed a good amount of blood on one of my fingernails. He didn’t say anything. I kept looking at it like why is it bleeding like this so much. He sent me to wash my hands and still no apology… then he says oh it’s because you had powder there. And yet, still no apology. During the manicure I was quiet and uncomfortable. I’m sure he sensed it because he stayed quiet too. I was not happy and My finger was hurting. After he finished the manicure, he told the lady that did my pedicure the total price. He was charging me full price! I looked at the lady baffled. I told her I’m sorry but I’m not satisfied at all with my nails and I’m still bleeding. She told the gentleman what I said and and he told her to give me $5 off while he walked outside. Not even looking at me. I paid without tipping and as I walked to my car, the man turned away and hid behind the wall next to their salon. I started to cry in disappointment and anger towards him. It’s like he knew he did an awful job and that’s why he wouldn’t show his face.
Now, at first when I got home I thought I was over reacting. But I looked to the internet and Reddit. My experience is not normal! Not only is the fungus thing not true, but the type of bleeding I experienced should not happen.
TW: the pictures contain some of the blood
I've been coming here for times. Everyone's really friendly! My nails always stay for 2-3 weeks with dip. They took such good care of me at the shop! Always do the best job.
Well well well... what can I say, I still live 2 minutes from this place so I can't stay away. Awesome friendly nail shop!! My tech was so nice and she did a great job. I'm pleased with my nails.
I love my tech! She is very talented and really takes her time to do an amazing job and make sure you are happy! My first time getting a design and I am obsessed!
I have been coming here since the opening of this store and still am a loyal customer. I never have a bad experience and my nails are always on point. I highly recommend!
Best nails & spa. Clean, friendly, best massages and they make you feel like family. Competitively priced. I won't go anywhere else!
They all did a fabulous job. This is actually the first place that I have gone to where I had gotten my nails dipped and it has come out beautiful every single time. This is for sure my go to spot from now on.
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True Touch Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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