Quick Facts About USA Nails
USA Nails Place, based on the comments provided, has both strengths and weaknesses. In order to analyze these in detail, we will divide our discussion into two sections: strengths and weaknesses.
Strengths:
1. Skilled Nail Technicians: The first comment praises the nail technician for doing a great job and being nice. This indicates that there are talented and friendly technicians working at USA Nails Place, who are capable of delivering good results.
2. Good Service during Non-Busy Times: A customer mentioned that the nail technicians did a fantastic job when the salon was not busy. This demonstrates that the salon is capable of providing exceptional service during quieter periods, maintaining a high level of quality in their work.
3. Responsiveness to Customer Feedback: Despite experiencing some issues with the quality of their nails, a customer acknowledged that calling out the technician resulted in improved detailing. This shows that the establishment is willing to address customer concerns and make necessary improvements.
Weaknesses:
1. Slow and Inefficient Service: Multiple comments highlight the significant waiting times experienced by customers, even after being seated. This indicates a lack of efficiency and time management on the part of the salon, which can lead to frustration and dissatisfaction.
2. Rushed and Poor Job during Busy Times: Some customers reported that when the salon gets busy, the technicians rush through the process and neglect attention to detail. This compromises the quality of the work and gives the impression that profit is valued over customer satisfaction.
3. Inaccurate Nail Design Execution: One customer expressed disappointment with the way their requested design was executed. Instead of informing the customer that they were unable to achieve the design, the technician proceeded with an alternative design, resulting in a mismatch between expectation and reality. This highlights poor communication and a lack of skill in fulfilling customer requests.
4. Lack of Attention to Detail: Many customers mentioned issues with filing, roughness, sharpness, and uneven polish. These are clear indications of poor attention to detail and inadequate finishing touches by the technicians at USA Nails Place. Such shortcomings can greatly impact the overall satisfaction of customers.
5. Inconsistent Service: Another customer complaint refers to appointment scheduling, where despite making an appointment a week in advance, they still faced significant wait times. Inconsistency in meeting customers' expectations and honoring appointments highlights a lack of organization and customer-centric approach.
Conclusion:
USA Nails Place has a few strengths, such as skilled technicians and good service during non-busy periods. However, the weaknesses identified, such as slow and inefficient service, rushed jobs during peak hours, inaccurate design execution, lack of attention to detail, and inconsistent service, indicate areas where considerable improvements are needed. These weaknesses can significantly impact customer satisfaction and loyalty. It is essential for the salon management to address these issues by improving their time management, training their technicians to pay attention to detail, and ensuring better communication with customers. By doing so, they can enhance their reputation and provide a better overall experience for their clients.
Best TL Reviews
Love my nails and the man that did em was very nice
This place is extremely slow. They will take you back for your nails, and then have you waiting another 30 minutes to start the process of getting your nails done. Don’t waste your time coming here.
I used to go during the week (it was not so busy) and there were always 2 girls who did a FANTASTIC job with my nails, but now that I work full time, I can only go during the weekends. I’m always the first or one of the first ones to get there and it seems they’re doing a good job until it starts getting busy. Then they start rushing and don’t pay attention to details AT ALL. They just want to take your money to go on to the next client. Poor job and terrible service. My nails don’t look worse cause I call the tech out on missing some details, but they still look cheap and trashy and I pay good money for them.
Picture number one is what I asked for. Picture 2 is what I received. I understand if you cannot do the design. But you should just say that. I would have chose something different instead of paying $70 for something I went home and repainted.
Made an appointment a week prior and still had us wait over an hour. Guy didn’t even bother to cut my cuticles and looks like I need a fill after JUST leaving. Was sitting in the chair shaping my nails MYSELF. Will not be back or recommend to others.
They didn't finish filing nails. They are rough and sharp. They left a bunch of nail polish around all my nails and didn't bother to clean it off. Missing a chunk of nail polish on one nail. When I asked about it, She filed it and then walked away. I had to ask someone else to fix it. I will not go back.
Not evenly polished at all, too thick of nails. Was definitely not worth $50. Was showing what design I wanted and the man doing my nails proceeded to tell me that that’s enough that he knew what he was doing. Definitely does not look like he knows what he was doing by the looks of my nails. Do not recommend to anyone. Do not waste your money on this salon.
I went in today to get my nails done and as soon as i walked in i showed the guy the design i wanted. it was super simple. 3 different colors with wavy lines is all i asked for. Right before he went to paint my nails he told me i had to pick a different design. told me i had to pick a color to paint my whole nail then still charged me $90 for mani and pedi. he had all the acrylic done then told me. i switched nail places to go somewhere who could do designs and this is what i get.
Place Pictures
USA Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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