Pretty Nails

+1 321-631-4939

3812 Murrell Rd, Rockledge, FL 32955 United States of America

Open Today: Closed

Quick Facts About Pretty Nails

Pretty Nails place receives mostly positive comments from customers. They are praised for being friendly, professional, and providing excellent services. Olivia and Lloyd, in particular, are mentioned as skilled nail technicians who do a great job with acrylic nails, pedicures, and nail art. The owner is also commended for promptly responding to customers' feedback and concerns. These strengths contribute to the overall positive image of Pretty Nails.

One customer highlights their positive experience after having a bad experience at another nail salon. They mention that Pretty Nails made them feel comfortable and provided a warm and friendly environment. This demonstrates the customer service and attentiveness of the salon. Additionally, the mention of accommodating a customer with a medical alert service dog shows understanding and consideration for individual needs.

A new customer mentions that Pretty Nails stood out among several other salons they had tried in the area. They appreciate the meticulous and time-efficient service they received, resulting in a lasting pedicure and gel manicure. This positive experience indicates the salon's commitment to quality work and customer satisfaction.

Another customer states that they love Pretty Nails and have made it their regular salon. They highlight the affordability of services compared to their previous salon. This suggests that the salon provides competitive pricing, making it an attractive choice for customers seeking value for money.

A customer who discovered Pretty Nails describes it as a hidden gem. They express their love for the nail services received and mention the skilled technicians, specifically PJ for nails and Emily for lashes. This demonstrates the salon's range of services and expertise in different areas of beauty care.

However, there is also a negative review from a long-term customer who felt unappreciated. They mention feeling ignored when they entered the salon and not receiving the special treatment they had previously experienced. The customer expected some flexibility when it came to getting a facial wax as a walk-in, but instead, they were informed that an appointment was necessary. This incident made the customer rethink their loyalty to Pretty Nails. Although this is just one negative comment, it suggests that the salon may not consistently provide excellent customer service.

In terms of strengths, Pretty Nails is praised for their friendly and professional staff, skilled nail technicians, and attention to detail. They also offer competitive pricing, which attracts customers. Additionally, the salon demonstrates flexibility and understanding by accommodating specific customer needs, such as medical alert service dogs.

However, the negative review highlights a weakness in the salon's customer service. The customer felt ignored and unappreciated, which may suggest a lack of consistency in their treatment of customers. If other customers have similar experiences, it could impact the salon's reputation and customer loyalty.

In conclusion, Pretty Nails has several strengths such as a friendly and professional staff, skilled nail technicians, and competitive pricing. They also demonstrate flexibility and understanding towards specific customer needs. However, the negative review indicates a potential weakness in customer service consistency. To maintain and improve their reputation, Pretty Nails should focus on ensuring an excellent customer experience for all clients consistently.

Best TL Reviews

Pretty Nails is the best! They are very friendly and professional. Olivia does an awesome job on my acrylic nails and pedicures! Lloyd does great nail art too!

We went to another nail salon and our experience was not good after getting the nails on and three days of terrible experience we went to pretty nails in Rockledge . The Owner contacted me back right away when I messaged him. My daughter is 17 years old with a medical alert service dog we try to go at convenient time so that way she can feel comfortable. They were warm and friendly and she had the best experience and we will be back

Will not go any place else it's like my 2nd home literally lol

I was new in town and looking for my new salon. I had been to SEVERAL from Cocoa to Merritt Island and Viera. None could compare to my hometown salon until I came to Pretty Nails... They did a great job, meticulous yet time efficient (but not rushed either). My pedicure and gel manicure lasted a good 3 weeks. Prices are comparable to most places.

I love this place. They never fail and my nails are always fabulous. I left my old nail salon to come here and their prices are so much cheaper

WOW...who knew that this little gem was hidden in the Publix plaza off Barnes.... I absolutely LOVE my nails, oh and my daughter experienced her first set of eye lash extensions..... ???? We will be returning... PJ knew just how to do my nails.... the gentleman does amazing nails designs which made my daughter happy...oh and Emily does the lashes...WHO KNEW.... ????????????????????????????????????????

I’ve used PJ at this place for almost 5 years. I did acrylics until I had a bone infection and had a biopsy. That was from me biting my nails. Never had acrylics again. My finger is very sensitive. I still went in for pedicure and waxing. I spent with tip over 100.00. I didn’t get pedicures very often. Real life gets in the way. Apparently, they don’t understand that. I walked in a couple of weeks ago. I just wanted eyebrows waxed b4 cataract surgery. PJ was always who I went to. I walked in said,” Hi PJ.” No response. No greeting to my arrival. Does say walk ins welcome on door.

She finally acknowledged me. I said I need a facial wax. She told me she’s book. You need appointment. For a wax??!! Usually, if they have a client in chair, they will stop at a point that works for them and wax the person and go back to that person. I was not asked to please wait and I’ll help you or offered someone else to do it. After she did my wax I was going to book my 100.00 pedicure. I walked out!!! I guess I’m not a special client anymore, since I’m only getting pedicures randomly. I thought PJ is that the kind of person you want to be ??!! Oh I did get my eyebrows waxed that day by a professional. And my pedicure at Walmart!!!

Great attention to detail and skilled artists. This is my go to place to get my nails done. They last long and are perfect every time. I get many compliments on my nails and always refer them to this location!