Happiness Nails LLC

+1 276-523-3044

508 Gilley Ave E, Big Stone Gap, VA 24219 United States of America

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Quick Facts About Happiness Nails LLC

Happiness Nails LLC is a nail salon that has received both positive and negative feedback from customers. In order to understand the strengths and weaknesses of this place, it is important to analyze the comments provided.

Starting with the positive feedback, it is evident that one of the strengths of Happiness Nails is its ease of scheduling appointments. Customers appreciate the convenience of being able to easily book a time slot that works for them. Additionally, the warm customer service is highlighted as a strength of the salon. It is important for customers to feel welcome and valued, and the fact that Happiness Nails provides great customer service contributes positively to the overall experience.

Another strength mentioned in the comments is the skill and quality of the nail technicians. They are commended for their great job with dip nails and their ability to create a thin and even final product. This indicates that the salon has a level of expertise in performing nail services, which is essential for customer satisfaction.

The affordability of services is also mentioned as a strength. Customers appreciate the great prices offered at Happiness Nails, making it an attractive option for those looking for quality nail services at a reasonable cost.

Moving on to the weaknesses mentioned in the comments, one customer had a negative experience with the quality of the work performed. They mentioned that their nails were uneven and sticky after getting a polish change with design and a nail fix. When they requested for the issue to be fixed, they were met with aggression from the staff. This highlights a weakness in terms of the salon's attention to detail and handling of customer complaints. Customer satisfaction should be a priority, and instances like this can lead to a loss of trust and loyalty.

Another weakness mentioned is the wait time, especially on weekends. While it is a positive sign that the salon is in high demand, it can be frustrating for customers to experience long wait times. This can be seen as a potential improvement area for the salon to address in order to enhance the overall customer experience.

In addition, there are a few instances where customers had communication issues or experienced unprofessional behavior from the staff. This includes not being able to get the desired services, being charged extra for certain requests, and being told to come back for an appointment after waiting for a significant amount of time. These incidents reflect poorly on the salon's customer service skills and can be perceived as a weakness in terms of professionalism and communication.

It is essential for Happiness Nails to address these weaknesses in order to continue attracting and retaining customers. Improving attention to detail, handling customer complaints effectively, managing wait times, and enhancing communication and professionalism are areas that could be worked on to improve the overall customer experience at the salon.

In conclusion, Happiness Nails LLC has several strengths, including ease of scheduling appointments, warm customer service, great job with dip nails, a thin and even final product, and great prices. However, there are also weaknesses, such as issues with quality of work, long wait times, and instances of unprofessional behavior. By addressing these weaknesses and building on their strengths, Happiness Nails can strive to provide an exceptional nail salon experience for their customers.

Best TL Reviews

Ease of scheduling appointments, warm customer service great job with dip nails, thin and even final product. Great prices! I would highly recommend Happiness Nails.

My wife loves the place nice rupee walk next to it so I always go sit near the river it's very enjoyable to wait fir my wife to get her nails done there sometimes there may be someone fishing for trout.

Love love love!! Amazing job! My full set is still holding up on week 3! They actually fill it so your real nail doesn’t come out underneath! Except a wait especially on the weekend, but it is Beyond worth it!

I went in for a polish change with design and a nail fix. The design I chose was simple. Was all black nails with lettering on 6 nails. When the lady told me I was done I noticed that my nails were uneven and extremely sticky. When I asked her to fix them she just tried to use alcohol which still didn't work so I asked to just redo the clear coat. At which time her husband stood up smacked his hand the table and screamed at me telling me I was ungrateful. Even though I just paid $65. Worst experience I've ever had getting my nails done. And they are still completely uneven.

I absolutely loved getting my nails done here! They were such wonderful, nice people and did an amazing job with my nails. I'm diabetic and most places tear my fingers up with the pressure from the drill but, not them. They have such a deft touch that it felt fantastic and didn't bother me at all. I chose one of the color changing nail polishes and adore it completely, so go check them out!

I called and booked at 6pm appt. We was seated fast, and begin working on my nails. No cutical where took off, the nail in not close to the Cuticles. I got a Mani, Padi and was charged $150.00 Was not worth my money. I asked for certain things. And was told I charge more to paint white, I can't do that, I ain't doing this. Never again will I go here. I also have 2 nails that is not the same and I stated several times to fix them and didn't.

Called ask if you needed an appointment for Brows, man who answered said no just for nails. Daughter & I went they had us sign and take a seat. We waited 42 minutes, after they done did three people nails they asked what we wanted done I said her eye brows. The women than said well these two that just walked in have an appointment we can’t get her brows done till five come back than! 42 Minutes we waited just to be told that! How unprofessional is that. Zero customer service skills! Thankfully we went to the bouquet hair girl, they got my daughter right in we were there maybe 5 whole minutes and 10 dollars cheaper! We will never attempt to give our business to this nail place AGAIN!!!! Also add the pro pan heater is a fire hazard watch your step as you can be burnt very easily!

After being treated like garbage at norton nails, I gave happiness nails a shot... far more impressed with the work of this salon!! Thank you for getting me in so quickly and making my nails look more beautiful than they did when I came to you. Norton nails had my hands looking like I had man hands. My nails are beautiful! I love them!! Phone will not let me add a picture otherwise u definitely would!