Baxley Beauty Supply

+1 912-367-3393

37 NE, SE Park Ave, Baxley, GA 31513 United States of America

Open Today: -

Quick Facts About Baxley Beauty Supply

Baxley Beauty Supply has a number of strengths and weaknesses based on the comments provided by customers.

One of the strengths mentioned is the awesome ladies who run the store. They are described as helpful and knowledgeable, which is a positive for customers looking for guidance and advice on beauty products. Friendly customer service is also mentioned, indicating that the staff creates a welcoming atmosphere for customers.

Another strength mentioned is the recent upgrades to the store, including improved lighting and new management. This shows that the store is making efforts to enhance the customer experience and stay competitive. Rearranging the products is also seen as a positive change, as it adds variety and freshness to the store.

Customers also mention nice deals on wigs and great customer service, which are both strengths of the store. These aspects contribute to customer satisfaction and loyalty.

However, the comments also point out some weaknesses of Baxley Beauty Supply. One customer mentions that the store did not have a pair of blades they needed. While they were able to find another pair, it indicates that the store may not always have a wide selection of products available.

Customer service is also mentioned as a weakness. One customer recounts a negative experience where they phoned the store and received rude and unhelpful service. This type of behavior can drive customers away and discourage them from returning. The customer's frustration is evident as they state they would take their business elsewhere.

Another weakness mentioned is the owner's behavior. According to a comment, the owner is described as rude and suspicious, following customers around the store. This kind of behavior can make customers feel uncomfortable and unwelcome, which is detrimental to the overall shopping experience.

The comments also note that the store has a limited range of good wigs and that the prices for decent quality hair are considered too high. This suggests that Baxley Beauty Supply may not cater to customers with higher standards or specific needs when it comes to hair products.

In conclusion, Baxley Beauty Supply has several strengths, including helpful staff, friendly customer service, recent upgrades, and good deals on wigs. However, there are also noticeable weaknesses, such as the occasional lack of product availability, poor customer service, rude behavior from the owner, limited range of top-quality wigs, and high prices for decent hair. Addressing these weaknesses and focusing on improving customer service and product selection could greatly benefit the business and enhance the overall customer experience.

Best TL Reviews

Awesome ladies that run the Beauty Supply, very helpful and knowledgable!

Friendly but didn’t have a pair of blades that I need. But, Fortunately I was able to purchase the other pair of blades that was needed

I like the store much better now. The lighting was upgraded & they're under new management. I felt welcomed & the atmosphere was pleasant. Their products have been rearranged. Change is always good. In business it keeps you competitive.

I called the store to ask did they carry a certain kind of hair a man answered the phone I asked him a question he hung up. I called back two times, no one answered I get the voicemail. Very bad customer service. I was just take my business elsewhere

Nice deal on wigs and great customer service

The owner is pretty rude and follows you around thinking you're going to steal something. It's a good place for cheap hair, but for the more decent hair, it's a bit too pricey. Not a wide range of good wigs.

Went in to get 2 wigs for my mannequins. For Wilson's Shoes & Accessories, opening soon in Hazlehurst Ga

So, from the moment I got in the store I was followed and after looking around for a few moments the lady asks me do I need any help, I say no thank you I continue to look and be followed and watched so i decided I did need help because the product I was looking for was behind the counter she spent a second showing me the hair I took the hair out the bag to make sure it was the right color and the man calls hey, hey! and making a big deal out of it, I ended up giving them both a piece of my mind and walking out really just sad.