Quick Facts About Palace Nail Spa
Palace Nail Spa has received a range of comments, both positive and negative, from customers. In this analysis, we will discuss the strengths and weaknesses of the salon based on these comments and reviews.
Starting with the strengths, it is evident that some customers have had positive experiences with specific nail technicians. One customer mentions that Jun is the best in the business, while another praises Vee for her exceptional service. These positive reviews highlight the expertise and skills of certain nail technicians at Palace Nail Spa. The fact that customers have been loyal to specific nail technicians for several years also speaks to the quality of their work.
Another strength pointed out by customers is the friendly and welcoming atmosphere. Some customers appreciate the personalities of the nail technicians, describing them as polite, respectful, and enjoyable to be around. The positive interactions between the customers and the staff contribute to a pleasant overall experience.
Additionally, there are comments praising the precision and attention to detail exhibited by the nail technicians. Customers mention that their nails were done perfectly and in accordance with their preferences. The ability of the nail technicians to tailor their services to meet the individual needs of customers demonstrates a high level of professionalism.
On the other hand, Palace Nail Spa has also received negative feedback, which highlights several weaknesses of the establishment. One of the most prominent weaknesses mentioned is the poor quality of some of the nail services. One customer describes their full set of nails as the worst they have ever received, expressing their dissatisfaction with the thickness and incorrect application. Another customer mentions that their pedicure was rushed and resulted in uncomfortable and poorly cut toenails.
The cleanliness of the salon is another area that customers criticize. Several comments mention dirt and worn equipment in the shop, along with wrappers left in the doorway. The lack of cleanliness can create an unappealing ambiance for customers and may lead to concerns about hygiene and sanitation.
Inconsistent customer service is another weakness highlighted by negative reviews. One customer states that they did not feel welcomed and felt judged from the moment they entered the salon. Other customers mention having to wait despite being the first in line or feeling ignored by the staff. These experiences can leave customers feeling unsatisfied and undervalued.
In some instances, the salon's staff members have not handled customer complaints effectively. One customer was unhappy with the outcome of their pedicure, and when they requested a fix, they felt dismissed and unsupported. Poor customer service in response to customer concerns can lead to a loss of trust and loyalty.
In conclusion, Palace Nail Spa has both strengths and weaknesses. The salon is praised for the skills and expertise of some nail technicians, as well as the friendly and welcoming atmosphere. However, there are areas that require improvement, such as the quality of some services, cleanliness, and customer service. Addressing these weaknesses and consistently providing high-quality services will help Palace Nail Spa strengthen its reputation and attract more satisfied customers.
Best TL Reviews
The worst full set of nails I've ever gotten. To the point I have to make a new appointment to have them fixed. It's embarrassing. As you can see in the pictures way to thick.not applied correctly.
I’ve always went here for my pedicure because Jun is the best in the business! But I just started getting my nails done by Vee and she’s the business too! She does my nails just like I want them and her personality is everything! I would definitely recommend this place you want be disappointed!
I’ve been coming here since nail shops opened back up after the pandemic, mind you I live in Chicago ???? but it’s worth the drive! My nail tech Vy always gets the job done, I tell her all the time she should be doing celebrity nails because that’s how good she is. Very precise, always encourages me to try different styles on my nails, very polite and respectful. But most of all she leaves you feeling great about how perfect your nails are!!! I love her fr????????
I’m 5 mos pregnant so I haven’t had them done in 5mos. Felt kinda rushed through for a $65 pedi. Cut too short and sore the right toe looks like it’s taking a right turn the cuticle wasn’t pushed back so it made the bed look funny. Tried to explain it looks drastically different and he told me it’s my toes and handed me the file. So I struggled to lift my foot up with my pregnant belly to correct it but they’re cut so so short it was difficult to file it at all! I don’t think my entire structure of my toe nails can change in just 5 months of missing pedicure. My fault I picked this place to take my mom(who’s in home hospice) and sister and boyfriend to. We drove an hour and a half. I’m from across the country so I didn’t know. There was a nice lady who must have seen asked if she can fix it. There’s nothing to fix ones there’s no nails left to work with it’s well below the skin. I’ll attach pics later.
She is the best. Fast and perfect all the time. I been with her for 8 long years????.U would have given her 10stars… Love u Ve.????????
First time coming to this place overall just didn't feel very welcomed was instantly judged for everything. The nails came out alright besides not being filed all the same angles little crooked and juts here and there. And the white paint is in the crevices sides of my nails. Which kind of looks weird. From the reviews I was expecting it to resemble those but it didn't. I asked for a certain color and was just given white so I didn't really make a big deal of it. Would have liked the nails to come out better but it was an OK experience.
Jun is the Best!!! He killed it this year 2022 which I didn't think he could've top last years.
I would never return here. Lobby was dirty with wrappers in the doorway. Shop itself was dirty with worn equipment. Was 1st in line and someone after me got seated first. I waited a few minutes and decided this place wasn't going to be worth my time or money.
ETA-The owner replied to my original review. No they were not busy. They had just opened for the day and one of the employees was just sitting there clipping his own nails. When I got up to leave, he said "Can't wait?" I said no I'm good and walked out.
Place Pictures
Palace Nail Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places