Luis Hair Design

+1 773-278-3060

3636 W Fullerton Ave, Chicago, IL 60647 United States of America

Open Today: -

Quick Facts About Luis Hair Design

Strengths of Luis Hair Design place:

1. Skillful stylists: Multiple comments mention that the stylists at Luis Hair Design are experienced and skilled in their craft. Customers appreciate their ability to cut hair the way they want and to provide hair coloring and styling services.

2. Affordable pricing: One comment highlights that the salon offers affordable prices. This is seen as a strength, as customers value getting quality service at a reasonable cost.

3. Friendly and welcoming atmosphere: Several comments mention the friendly and cool nature of the owner, Luis. This creates a positive and welcoming atmosphere for customers, making them feel comfortable and satisfied with their experience.

4. Versatility of services: Customers appreciate that Luis Hair Design offers a variety of services, such as haircuts, coloring, and styling. This allows them to fulfill multiple haircare needs in one place, which is seen as a strength.

5. Consistent customer satisfaction: A long-time customer mentions that they have been coming to Luis Hair Design for many years without ever being disappointed. This is evidence of consistent customer satisfaction, indicating the salon's reliability and quality of service.

Weaknesses of Luis Hair Design place:

1. Language barrier: One customer mentions feeling bad that they couldn't speak Spanish, as their stylist was unable to communicate with them effectively. This language barrier could be a weakness for customers who don't speak Spanish and prefer to communicate their hair preferences clearly.

2. Inconsistency in service quality: One negative comment accuses the salon of not providing the desired level of service. The customer alleges that they were promised a lighter hair color after bleaching, but ended up with patches and lines in their hair. The salon's attempt to fix the issue by returning them to their original color was also unsatisfactory. This suggests inconsistency in the quality of service provided by the salon.

3. Customer service and communication: Another negative comment mentions dissatisfaction with the receptionist and the salon's communication regarding their closing hours. The customer expected the salon to be open based on the advertised closing time, but found it closed upon arrival. Additionally, they express disappointment with the receptionist's attitude. These issues with customer service and communication can negatively impact the overall customer experience.

4. Refund dispute: The same unhappy customer mentions that they requested a refund for their unsatisfactory service but were denied by Luis. This dispute over a refund can be seen as a weakness in the salon's customer service and willingness to rectify mistakes.

5. Inaccurate information: One comment highlights a discrepancy in the salon's posted closing hours. This discrepancy, whether an oversight or a communication issue, creates confusion and can lead to frustration for customers who rely on accurate information for their salon visits.

In summary, Luis Hair Design place has strengths including skilled stylists, affordable pricing, a friendly atmosphere, versatility of services, and consistent customer satisfaction. However, weaknesses such as a language barrier, inconsistency in service quality, issues with customer service and communication, a refund dispute, and inaccurate information can detract from the overall customer experience at the salon.

Best TL Reviews

Been coming here for many years since he has opened up the doors to this business and never disappointed. It's hard to find a great salon place that cuts your hair the way you want and not botched., not to mention a good place to do hair coloring and nice hair styles. Thanks Luis for all that you do.

Luis hizo un muy bien trabajo. Tods los de alli son muy buenos

I visited this salon today for the first time. Marta did my balayage and it looks great! She is really kind and nice person. The owner, Luis, did the cutting. Friendly and cool guy. I laughed so much! All in all - I am satisfied and I will come back again! Highly recomend! By the way the price was affordable.

Luis buenas noches .. UD por casualidad tienes un número que tenga WhatsApp?

Para que me hagas el favor de compartir Melo . Soy Jairo Vargas

The lady who did my hair was so neat and gentle. For only 20 bucks, I was expecting a quick cut and trim but she washed my hair cut it styled it and everything. It felt so nicceeee. I felt bad that I couldn't speak Spanish because my stylist was so sweet! But I will definitely go here again to get my hair cut. Very cheap and very well done. Make sure to tip because even then it won't be half the cost of a normal salon! XD

Because if 0 stars was an option, I would do it. I had walked into this salon hoping to bleach my hair, my roots were natural and my ends had previously been dyed black but almost a year ago. I had spoken to Luis and he explained the process. He let me know that because of the black in my hair that I would be unable to go as light as I would want to but they would do a test strip to see how light they could get it. After the test strip, I had pulled a medium brown. I agreed to bleach my hair because a lighter color than my original hair color was promised. Two women assisted with bleaching my hair. They would lather on the bleach, ask me to go sit in another chair while they assist someone else and whenever they became available, they would come and check on my hair. They did the ends, then the middle part of my hair and then worked their way to my roots. After the final wash, they were able to get a much lighter, a bit orange, color. I explained to Luis that I was scared it might come out orange but he said all i needed to do was tone it. I paid, left and went home. As soon as I arrived home my sister noticed the disaster they had left my hair. I had patches and lines all over the back of my hair. I called back and Luis told me to come back in so they could "fix" it. I went back and as soon as they were done their way of fixing it was leaving me back at my original dark brown hair color. They explained that because of the black this was as "light" as I could have gone. I let them know that if they had done the job correctly the first time then I would be at a lighter color. Luis has refused to refund me my money. I did not pay 225$ to come out looking the same exact way. Do not offer a salon style service if you can not provide it. I will never walk back into this salon and I will never recommend this place to anyone. For the price that I paid you can go to a much nicer salon with the results you expect with higher quality service.

I've been coming to Luis for over 15 years now. He's cut my hair, dyed my hair, style my hair for special occasions and has done my makeup, as well as my now 15 year old daughter since she was a toddler. Not once have we been disappointed.

He's a very experienced professional and is always super friendly.

I definitely recommend going to him.

El horario no está bien porque hoy fui por un corte de cabello y no me atendieron porque dicen que esta cerrado. Pero aquí dice que cierran a las 8:00pm deberían arreglar eso. No me gusto la señora que me recibo.???? y tenía mucha expectativa por todos los buenos comentarios que están aquí.