Passion Nails

+1 910-270-9398

17230 Hwy 17 #114, Hampstead, NC 28443 United States of America

Open Today: Closed

Quick Facts About Passion Nails

Strengths:

1. Quality Pedicures: Many customers praised the pedicures at Passion Nails, noting that they were enjoyable and relaxing. One customer specifically mentioned the hot stone massage as the best part of their experience.

2. Good Customer Service Recovery: When a customer complained about their manicure, Passion Nails promptly addressed the issue and fixed the problem without charging the customer. This shows a commitment to customer satisfaction and willingness to make things right.

3. Positive Review of Staff: Multiple customers mentioned the staff at Passion Nails being kind, friendly, and skilled. This demonstrates that the employees are proficient in their work and create a welcoming atmosphere for customers.

4. Long-Lasting Manicure: A customer shared that, after a week, their gel pedicure and powder manicure still looked wonderful. This indicates that the salon uses quality products and techniques that result in long-lasting, durable nail services.

5. Healthy Nail Care: A customer mentioned that their nails had become long and healthy after three months of visiting Passion Nails regularly. This suggests that the salon prioritizes proper nail care and uses techniques that promote nail health.

Weaknesses:

1. Inconsistent Customer Service: One customer complained about having to wait 30 minutes for their appointment and not being informed about the delay. This indicates that Passion Nails may struggle with communication and managing appointment schedules during busy times, leading to poor customer service experiences.

2. Inconsistent Nail Services: While some customers were satisfied with their manicures, one customer expressed disappointment with the quality of their nails. They felt that the nail technician lacked the necessary skills for a professional nail salon, resulting in an uneven and poorly shaped set. This inconsistency in service quality suggests that the salon may have some nail technicians who are not as skilled or experienced as others.

3. Lack of Apology for Accidental Cuts: One customer mentioned being cut twice during their visit, and the nail technician did not apologize for the accidents. This indicates a lack of attention to detail and customer care, which can lead to negative experiences and potential safety concerns for customers.

4. Lack of Proper Appointment Management: One customer mentioned that Passion Nails did not seem to know about their appointment, even though they had made one earlier that day. This suggests disorganization and a potential need for improved systems or training to ensure that all appointments are properly recorded and communicated to avoid confusion and inconvenience for customers.

5. Pricing Discrepancies: A customer mentioned being charged $55 for a manicure that they felt was poorly done and would require additional payment to have it fixed by someone else. This pricing discrepancy, along with the dissatisfaction with the service, highlights a potential issue with pricing accuracy and the value customers receive for their money.

Best TL Reviews

I made an appointment to get a pedicure. When I got there, they acknowledged I was there. I sat there a few minutes and was told I would need to wait 30 minutes more as they were short-staffed and running behind. They also didn’t seem to know I had made an appointment. I told them they should have told me when I made an appointment earlier that day that there was a problem. I was very disappointed and thought this was very poor customer service. I have been a customer for four years. I left and went somewhere else where I got in right away. I will not be going back to Passion Nails!

I received a wonderful pedicure and enjoyed every second of it. Got a hot stone massage - o boy, the best!

My manicure was not anything like I wanted and came out pretty bad. I'm not very good about voicing my opinion cause I don't like confrontation and possibly hurting someone's feelings.

I ended up calling and letting them know that my manicure was not what I wanted and didn't look good. She had me come and and fixed it no problem! The person that had originally done the manicure has been let go due to some other issues. But!! I'm not here to talk about that.

I was soo soo nervous to even complain about my nails in the first place. I have never done that before. Bon (sp?) made me feel so comfortable and assured me that I was in the right. She fixed them and they are absolutely beautiful. They didn't charge me for the fix, but I would have gladly paid her for her services.

Happy to report that I will be returning there for more great experiences.

Love coming to this salon!! Meg and her staff are amazing. Always so kind and great at what they do. Do not hesitate coming here. 10/10 recommend!!

Stopped in at 12:30 on a Thursday to get my nails done before a vacation. Love them. They still look wonderful. Had a gel pedi and the powder mani. Hoping they'd last for a week on the beach. So far so good. First 3 pics are from right after my mani/pedi, last 2 a week later.

Excellent Nail Salon! They do wonderful work & take all the necessary Covid precautions! After going to Passion Nails for 3 months my nails are so long & healthy I no longer need tips!

The staff was very kind but they lack the skills for a professional nail salon. I wanted a a full ombré set and the nail tech all though she was nice she gave me the worse set I have ever had. Uneven, not blended even the “coffin” shape was uneven, all around just terrible. I was extremely disappointed. Especially after she herself said “she gives up on nails” to add to this I was still charged $55 for a manicure I’m going to need to pay someone else to fix.

I had to see Boone, since Meg is out of the country, and I was pleasantly all right surprised at the excellent service

I have been several times, but I was cut twice on last visit and the girl never apologized. They have still have not healed and it’s been a week. I won’t go back.