Tina's Nails

+1 812-375-0268

1441 N National Rd, Columbus, IN 47201 United States of America

Open Today: -

Quick Facts About Tina's Nails

Tina's Nails place, based on the feedback provided, has a combination of strengths and weaknesses. This analysis will provide a thorough examination of both aspects.

One of the major strengths of Tina's Nails place is the positive customer experience. The first comment highlights how the staff did an excellent job on a full set and pedicure for a wedding. The staff understood the customer's designs and went above and beyond to make the spiderweb design stand out. Furthermore, the pedicure was described as relaxing and made the feet super soft. This positive experience is likely to encourage repeat business and positive word-of-mouth referrals.

Another strength mentioned by a long-term customer is the consistency and skill of the staff. The comment highlights that Tina or another staff member consistently does a wonderful job with acrylic fill-ins or repairs. They are able to select nail colors that match pictures provided by the customer or even suggest their own preferred colors. This consistency and skill contribute to a positive and reliable experience for these particular customers.

Efficiency is another strength pointed out in one of the comments. The customer mentioned that the wait time was short, which is a valuable characteristic for busy individuals. This efficiency could attract new customers who are looking for quick and convenient nail services.

However, the comments also indicate several weaknesses of Tina's Nails place. One common complaint is the roughness of the pedicure process. In one comment, a customer mentioned that the new staff was too rough and caused bleeding by picking and pulling on nails and the skin around them. Another customer mentioned that their aunt had a toenail that might fall off due to excessive pressure applied by a staff member during a pedicure. This consistent feedback about rough treatment during pedicures could deter customers from returning to Tina's Nails place.

Inconsistency in service is another weakness highlighted by a customer. In this comment, it was mentioned that the leg massage given during the pedicure was unevenly distributed between customers, with one customer receiving a shorter massage while the other was still receiving a massage even after their nails had dried. This inconsistency creates an unfair and unsatisfactory experience for customers, leading to disappointment and frustration.

Another weakness identified in the comments is the lack of attention and focus from the staff. In one comment, it was mentioned that the staff members were too busy conversating and laughing amongst themselves instead of paying attention to their work. This lack of attention creates a non-relaxing and even anxiety-inducing environment for customers. Customers expect to be the center of attention during their nail services, and when this is not the case, it diminishes the overall experience.

Lastly, one customer expressed disappointment in the final results of the service. They specifically asked for a specific design, showed a picture, and the final result did not match their expectations. This lack of attention to detail and inability to replicate requested designs could also lead to dissatisfaction and a desire to seek services elsewhere.

In conclusion, Tina's Nails place has several strengths, including positive customer experiences, skillful and consistent staff, and efficient service. However, there are also notable weaknesses, such as rough treatment during pedicures, inconsistency in service, lack of attention and focus from the staff, and failure to deliver requested designs. Overall, the strengths of Tina's Nails place attract and retain customers, but the weaknesses mentioned by dissatisfied customers must be addressed to improve the overall customer experience.

Best TL Reviews

The staff at Tina's did a EXCELLENT job on my full set and pedicure for my wedding. They understood my designs and even added a touch of sparkle to make the spiderweb pop! (See picture) My pedicure was very relaxing and made my feet super soft! I will always go to Tina's for any nail services (Even if I live an hour away!)

My aunt and I have been going to Tina’s for years. Recently they have gotten new staff that are way too rough with pedicures. The past 2 times I’ve been there they have made my toes bleed because they are picking and pulling on my nails and the skin around my nails. My aunt has a toenail that is going to fall off at some point due to it being smashed and this lady literally dig into that area so hard with no cares in the world. My aunt now has 3 toes bleeding from this appointment. The pedicures are inconsistent too. The woman who did my pedicure barely gave me a leg massage and just moved on. But my aunt who was next to me was still getting her legs massaged when my nails dried. The appointment took forever because the ladies doing the nails were too busy conversating and laughing than paying attention to the job at hand. It honestly wasn’t relaxing at all and made us anxious. It makes me sad because we’ve been going there so long, but we are going to have to find somewhere else unfortunately.

my nail tech left my nails uneven and very rough on the ends. gel should’ve had another layer done because it’s too thin but that’s on me for not asking. she literally stopped to file her own nails…

Thanks for the reviews ladies! I was set to get my mom in there after hearing this place brag on themselves, but thought last minute to look at reviews. Glad I did! When there is 1 or 2 bad, could just be bitter women. When it's this many, it's gotta be bad service.. thanks again!

They were so nice and the wait was very short, I went in with some awful nails from a previous salon but they fixed them and I walked out with nails I love!

This has been my go to place for awhile now. I usually end up with Tina or another lady (unsure of her name but she wears glasses????) doing my acrylic fill-in/repair. They ALWAYS do a WONDERFUL job. I just show them a picture of a nail color I found on pinterest that I like, and they grab an almost exact match to that color off their shelf every time, that is, when i don't go with my favorite red ever (DND DC 068 Red Lava). My daughter goes with me to get hers done sometimes as well, and prefers the gentleman that sits up by the counter to do hers. So far, I've never had a bad experience there and highly recommend!!

My go-to salon for about 4 years now

Very disappointed! I asked for something specific, even showed a picture of what I wanted and the final result is nothing like the picture, I'll try to find another place for the next time!