Top Nails

+1 405-360-8893

910 W Main St, Norman, OK 73069 United States of America

Open Today: -

Quick Facts About Top Nails

Strengths:

1. Positive customer comments: Some customers express satisfaction with the services provided by Top Nails. They appreciate the talent and skills of the staff, particularly mentioning Tan as their favorite technician. This indicates that the salon has capable and talented employees who can deliver good results.

2. Friendly and attentive service: Several customers mention the friendly and attentive nature of the staff at Top Nails. They appreciate that the staff remembers them and asks about their family members. This indicates that the salon prioritizes customer service and creates a welcoming atmosphere.

3. Competitive prices: One customer mentions that Top Nails offers good prices for their services. This can be a significant strength for attracting price-conscious customers who are looking for quality services at affordable rates.

4. Ability to handle ingrown toenails: A customer appreciates the salon's expertise in handling ingrown toenails. This indicates that the salon has skilled technicians who can provide specialized services to address specific nail and foot concerns.

Weaknesses:

1. Slow service and lack of attention to detail: One customer complains about the slow service provided by a technician at Top Nails. Additionally, they mention that the technician did not file the nails properly and left excess acrylic and rough edges. This reflects a lack of attention to detail and can be perceived as a weakness in terms of delivering high-quality services.

2. Issues with nail durability: Another customer reports that their nails broke off within just six days of getting them done at Top Nails. They express frustration at having to visit the salon three additional times to fix the broken nails, incurring additional charges. This indicates a potential weakness in the quality of the nail products or the application technique used at the salon.

3. Unprofessional customer service: One customer reports a negative experience with a staff member named Tan. They describe an incident where Tan raised his voice and implied that the customer was a liar in front of their child. This reflects a lack of professionalism and can significantly impact the reputation of the salon.

4. Mixed customer reviews on overall satisfaction: While some customers express positive sentiments about Top Nails, there are others who mention average or less satisfactory experiences. Some customers mention that they are not completely in love with their nails, while others state that they were disappointed even after giving the salon a second chance. These mixed reviews suggest inconsistency in the quality of services provided and may indicate a weakness in maintaining customer satisfaction consistently.

In conclusion, Top Nails has strengths in terms of positive customer comments, friendly service, competitive prices, and expertise in handling ingrown toenails. However, the salon faces weaknesses in terms of slow service, lack of attention to detail, issues with nail durability, unprofessional customer service, and inconsistent customer satisfaction. Addressing these weaknesses will be crucial for improving the overall reputation and success of Top Nails.

Best TL Reviews

Lady that did my nails was extremely slow which Normally doesn't bother me but when she was done it looked like someone who had no experience had done them. She went all the way to nail bed with acrylic, didn't file off the extra that built up underneath as it was drying, and didn't file them down on sides. I had to fix them myself with the file I had on me when I got to work (and I was late due to it taking over an hr-I was only customer there entire time) and filed underneath when I got home. I used to love going here but the quality has very much gone from this place☹️

Came with my friend to get a full set definitely will be back

Read ALL reviews before you go here. I had 3 different nails break off within 6 days. Which means I came to this place three additional times since having them done in less than a week. Which they charged me for getting them fixed. I have spent $83 in 6 days here. On the last visit Tan implied I was a liar while raising his voice at me infront of my 5 year old child when I said this was a quality issue by this point. That’s not even all of what happened of this nightmare experience but do not come here if you don’t want to waste your time, money and receive horrible customer service. Hopefully Top Nail can make the necessary changes they need to as in retraining Tan. I will never come back to this location.

I come here every two weeks! They are so nice here and do a great job! They are great at getting out ingrown toenails and very good priced as well! Def come visit Katie!

5 stars for doing an amazing job on my nails. The reason for 4 stars is because I had to wait 2 hours when there was only 1 other in front of me.

This is my go to place for pedicures. They are so nice and really pay attention to the details. They remember me everytime I go in and ask about my mom if she isn't with me. Highly recommend!!

Recently relocated to the area and was looking for a new salon. Other than the wait everything was OK. Not totally in love with my nails but I'll give them a second try before I cross them off the list

Update... tried them again... still meh

I think the people here are very talented and sweet. If I get nails done, I MUST request Tan(sp?)! He is my favorite.

I also LOVE getting pedicures hrre! The basic option comes with all the perks a pedi. SHOULD and, afterward, I always feel like a wave of relaxation and peace.